Frustrating, and ruined our plans
We booked a car for a family of four, to enable a day excursion from Lyme Regis while on holiday. The car was due to arrive at 8:30am. We were then told it would be 11:30am. This disrupted our plans for the day which was really frustrating. The car eventually turned up at 1pm. With half the day gone we said perhaps we should cancel the hire and request a refund as we were no longer able to do what we had planned. We were told the car would be collected 24hours after drop off and no refund was available. So we were forced to pay for hire we couldn’t use the following day as we already had plans. No gesture of a discount, no option to cancel. If you book an hire car, you should expect to get it ant the time agreed. Avoid this company - really terrible customer service.








