Seattle Coffee Gear Reviews 22

I tried buying an ek43, they didn’t contact me once outside of automated messages, about a week later they cancelled the order. I had to call them, they didn’t take the time to call or even email me, and the person on the phone said the same thing over and over, like a broken record: “Our automated security system cancelled your order”. No attempt to help or remedy the situation, nor a single attempt to contact me and confirm, not even a reason for cancellation. I finally asked, “Okay, how do I actually buy the product?” person literally said, “You could try using PayPal, that might work…” it’s like their business is not in their own hands. Whether or not you receive your product is just random chance.
Really, you just cancel a $3,000 order without even attempting to confirm? It’s hard for me to wrap my head around. This must be the laziest business in the world. Is it so hard to just give me a call and ask about the order? The funds were already cleared and they simply refunded the whole sum. Absent any warning, I had to check on their website to find out it got cancelled at all, because I was thinking, “what’s taking so long?” What kind of retailer is that? If this is how they treat someone buying an ek43, I’d hate to be buying a home machine or grinder.

Wasted over a week because this company is too lazy to perform the basic courtesy of reaching out when they cancel someone’s order. Avoid this place unless you want to waste your time.

Purchased a $2,000, super automatic Saeco machine that started sputtering very early on. Spent $75.00 to mail it back for warranty repair and the store claimed they could not "replicate" the issue. Two months later a second issue appears when we decide we want to use the ground coffee dispenser in this unit. It worked only once! Sadly, it isn't worth the expense or 3 weeks involved in sending it back for a repair that may or may not be performed.