Second Nature Reviews 

I often could not find the correct filters at the large hardware stores. The convenience of having what I need delivered on a schedule and at a reasonable price is a blessing. I mentioned your service to my HVAC service technician and he thought that was a great service, so I gave him your name.

Never had an issue until my most recent fridge filter delivery - I noticed the filter was a different brand than what I usually get. We all noticed the water did not taste the same. Tasted a bit chalky. We haven’t been able to use it for water . Waiting for the next filter delivery to see if we get the usual brand back.

Before I found Second Nature, I would buy a 6 pack of filters, and always forget to actually install the new one each month. A 6 pack could last be 2-3 Years, causing obvious harm to our home and not helping to keep it clean. Now with the Auto Shipment option, I change the filters ever month when the filters arrive. Our home it healthier and cleaner thanks to Second Nautre.

I love that I don't have to think about changing my filter since you always remind me! Great company!

Having my filter sent on regular schedule, keeps me from forgetting to change filter.

Its great to not have to worry about when the last time I changed my filter. Smart thermostats are helpful but then I need to add it to my list and go out and grab one from the local hardware store. It shows up, I swap it in and toss the old one and move on. Less stress, no forgetting to replace it, and it arrives on time, every time. Best reminder yet!

Very easy to get whatever you may need delivered to your home on a scheduled basis. Literally set and forget. I've been using them for years and have had no issues with my deliveries.

The website says 2-11 days for shipping, what is not made clear is that there is also 3-5 business days for processing. Our order took 3 weeks to finally arrive and upon arrival only 1/2 the order was fulfilled, and not only that the filter was the wrong size altogether. I asked for a refund due to these circumstances and they do not issue refunds? In 2023, there is a business that legit wont give you your money back after completely failing to give you what you paid for. They simply send more filters, which means welcome back to the 3 week wait time and hoping its the right size. Save your time and money and just go order a 4 pack of brand name filters off Amazon and have it delivered to your door on time and for less money per filter. This was a horrible experience. DO NOT RECOMMEND.

Filters do not fit. I had used filtrete brand prior which on packaging says size is 19.84 x 29.84 x .78. Ordered a 20x30x1 and the actual sizing on the filter is 19 5/8 x 29 5/8 x 3/4 which is actually smaller, but it doesn't say that anywhere on website when ordering, just that you are ordering a 20x30x1. I asked for a refund which they don't do, only send you out a new shipment of the same size. The first shipment was a foldable kind and then they offered to send me regular kind, but not sure why they would do that if I said it didn't fit, its still the exact same size. I wish I could have received a refund instead.

It’s unfortunate because I once thought it was great. I paused my service because I don’t need filters during summer. Received my first filter of the fall and it showed up in a blank box. I open the box to find an unwrapped, plain white filter. The only marking was the size of it. There was no branding anywhere. It seemed really odd that a business wouldn’t have their name printed on anything let alone the actual product. I reached out and they said they now deliver unwrapped filters for environmental reasons; ok fine. Then they said that in order to get the filters out faster they don’t mark their product with the brand name. Really?? If you check their socials you’ll see the purple box with Second Nature printed on it. You’ll also see the border of the filters are purple with their name on it. Again, zero way of knowing this was their product; unmarked filter in the unmarked box. Even the return address was just a fulfillment center. The response was weak.

Update: I love how their response to my review is all about the planet and to look beyond socials, yet their emails weren’t so environmentally based, aside from why the filter isn’t wrapped. I used their service in the past; I guess they didn’t care about the planet when they had their branding on everything 🤷🏼‍♂️. Something doesn’t seem right and I’ll say it again, the response was weak.

I liked this brand a lot in the past but I made a mistake purchasing a filter and since I already received it, they don’t accept returns. Buy from Amazon or a home depot in the future. Similar prices and they accept returns

This company claimed I signed up for a subscription service (which I did not) and then sent me a filter which is the wrong size and would not give me a refund. I don't care how much tracking they supposedly have on my order their customer services is the worst. Would never give them any business in the future.

JD and Christen at Second Nature are absolutely THEE BEST! They are very knowledgeable and an awesome at helping in any way they can. Amanda is also a gem - can't thank them enough. Highly recommend for businesses and residents looking for assistance.

This might just be the most pointless service I've ever encountered. I thought they would be setting up the services on the phone. If I give information that they pass on to the utility company, I don't understand why this is easier than going directly to a utility company website and setting it up myself.

I feel like I'm in the movie Officespace. "What would you say you do here?"

Fantastic app, easy to use with a structured approach to help you stay on track.
It also has some great recipies, tips and a coach.
I lost 6lbs in 3 weeks without feeling hungry or craving food.

The Doctor introduced me to Second Nature as I have a high blood sugar count. I have been thrilled to find such great support and have learned so much about reading food labels, planning meals and organising a healthy lifestyle. I am sleeping better, drinking less coffee and feeling healthier after only a short while. Many thanks to all who have made this possible.

I joined Second Nature in October and in the first year I lost about 2Stone, but more than that…..I felt healthier, I was sleeping better, I felt stronger, fitter, lighter, and less stressed.
This is not a diet, it’s a lifestyle choice and balances many aspects of life giving you the tools to make wiser, better choices without guilt, without being unsociable when eating out.
It works by giving you the tools and information you need to make the choices you want. It empowers you by helping you to understand why you eat what you eat, and what your choices can be.

I love the auto-ship option. I don't have to think about ordering filters, and I also don't have to worry about running out of furnace filters. I can change them when I need to!

Very good & friendly customer service,very convenient & great prices ! Definitely recommend it

What a super service! I get filters every three months, I do t have to remember to go to pick them up. The price is the same as the big box home improvement stores. I highly recommend the service. And now water filters for my refrigerator? Wow!