The garments I ordered were very good quality. Unfortunately two if the items did not suit me, one too big and one too small. However I found the return and refund process excellent
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Lees wat reviewers zeggen
Ive found this company to be really accommodating and responsive. Clothes arrive within a couple of days and are well presented. The prices are very good. I managed to order the wrong size, emailed... Toon meer
Unpredictable sizings!! Bought 2 jumpers, sizes 12-14 and 16-18, (I'm a 14-16) paid for delivery, both came, smaller one massive so sent both back, paid for returns. Ordered 8-10 on expensive next day... Toon meer
It was " exactly as it says on the tin". In other words, exactly as listed. The size, design, colour, material, quality were all just as described in the listing. My husband was very pleased. It was p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Surplus and last season stock from big brands. Womens and mens wear saved from destruction or landfill and brought to you at up to 80% off original retail price. Perfect quality clothes at amazingly low prices. Labels have been removed but who needs a label?
Contactgegevens
Unit B3 Phoenix Trading Estate, London Road, GL5 2BX, Stroud, Verenigd Koninkrijk
- 01453 297447
- team@secretlabel.co.uk
- secretlabel.co.uk
4,1
Goed
169 reviews
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Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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TERRIBLE COMPANY REFUNDS ARE NIGHTMARE…
TERRIBLE COMPANY REFUNDS ARE NIGHTMARE I WILL NEVER ORDER AGAIN FROM THEM
SHIRLEY BAGAN
Article sent back 25th March
STILL NO REFUND
TERRIBLE !!THERE ANSWER IS A COMPLETE LIE I HAVE PROOF IT ARRIVED 24TH MARÇH TODAY 12 April still NO FUNDS !!! SHOKING UNTRUTHS SHOKING
12 april 2024
Review zonder uitnodiging
Antwoord van Secret Label
Hi Shirley, we are a family run business, and im truly sorry to see there was a delay with your refund, checking your order, we received the item in our warehouse on the 8th april, and refunded you on the 9th april. I do apologise for any mix up or delay in us receiving your refund or refunding your account, if you could check your account it should be in there. Thanks, Zoe
Mens shorts
Mens shorts were ordered unfortunately they were far too big although I ordered a small size. The shorts were of good quality though so it was disappointing. Had to return them which was straight forward.
18 maart 2024
Consistently excellent site.ease of…
Consistently excellent site.ease of ordering.delivery speedy.nothing to complain about.love this site.
19 februari 2024
Good selection of clothing
Good selection of clothing, easy transaction. First time buyer but will use again.
16 februari 2024
Antwoord van Secret Label
Thats so great to hear, thank you! We love delighting our customers :)
What’s not to like?!
Delighted with my sweater which was so much cheaper than if I’d bought it in store. Very quick delivery & well packed. What’s not to like?!
16 februari 2024
Antwoord van Secret Label
Thank you so much for ordering with us, it really makes our day to read a happy customer review like this!
Goods exactly as described.
Goods exactly as described - low prices - delivered on time.Can't ask for more!
22 januari 2024
Great products and service.
22 januari 2024
Antwoord van Secret Label
Thanks so much! We really appreciate your feedback
Great prices on lovely garments
Great prices on lovely garments! Easy order process. Dispatched quickly
18 januari 2024
Antwoord van Secret Label
Thank you for your review, we are very happy to read this :)
Poor Customer Service Returned an item a week ago and still…
Returned an item a week ago and still waiting for.a refund. I sent two emails and no response. Very poor customer service.
22 januari 2024
Review zonder uitnodiging
Antwoord van Secret Label
I'm very sorry to read this Ms Curtis, I see that we did respond to you and refund you on the 30th for your return, I do apologise for the delay, we receive many returns in January and it can take up to a week for returns to be processed. I'm glad we were able to resolve this for you.
Alpaca cardigan
Beautiful comfortable cardigan/jacket.
Very easy to wear and much admired.Arrived in time to wear it out to the restaurant on Christmas Day Lunch
20 december 2023
I like your swift service…i recieved…
I like your swift service…i recieved the item within two days of purcgase. I will be glad to recomend a friend to your products.
20 december 2023
Excellent customer service and…
Excellent customer service and communication, thank you!
18 december 2023
Great choices
Great choices, easy to order and pick up. Very friendly, efficient staff…. definitely recommend.
18 december 2023
Great service, great product but not the colour I expected.
I was impressed with the speedy service and the quality of the blouse but, it was not the colour described or shown, so I was disappointed.
21 november 2023
Good all round experience dealing online
17 november 2023
First time customer, not the last I'm sure!
I bought an over jacket from here at half the RRP and I absolutely love it. Item quality is brilliant, order was delivered promptly and communication from them was great also. I would buy from here again!
24 oktober 2023
Good quality, good service. Size fits perfect.
Good quality product, fast delivery. Product as described Sizing was good. Good price. Very happy with product.
11 oktober 2023
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