The garments I ordered were very good quality. Unfortunately two if the items did not suit me, one too big and one too small. However I found the return and refund process excellent
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Lees wat reviewers zeggen
Ive found this company to be really accommodating and responsive. Clothes arrive within a couple of days and are well presented. The prices are very good. I managed to order the wrong size, emailed... Toon meer
Unpredictable sizings!! Bought 2 jumpers, sizes 12-14 and 16-18, (I'm a 14-16) paid for delivery, both came, smaller one massive so sent both back, paid for returns. Ordered 8-10 on expensive next day... Toon meer
It was " exactly as it says on the tin". In other words, exactly as listed. The size, design, colour, material, quality were all just as described in the listing. My husband was very pleased. It was p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Surplus and last season stock from big brands. Womens and mens wear saved from destruction or landfill and brought to you at up to 80% off original retail price. Perfect quality clothes at amazingly low prices. Labels have been removed but who needs a label?
Contactgegevens
Unit B3 Phoenix Trading Estate, London Road, GL5 2BX, Stroud, Verenigd Koninkrijk
- 01453 297447
- team@secretlabel.co.uk
- secretlabel.co.uk
4,1
Goed
169 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Secret Label
Glad you loved your order with us!
Great service
My order was dispatched and received very quickly, and I was very happy with my purchase.
11 mei 2023
Ordered 2 pairs of leggings
Ordered 2 pairs of leggings. Charged me for both pairs and postage. Then sent only 1 pair because others were out of stock. Refund was quick. Now, they’re back in stock again but I will need to pay another £4 if I want them delivered.
25 april 2023
Antwoord van Secret Label
Hi Sally, please do reach out to our customer service team at team@secretlabel.co.uk and we will make sure to send you a compensation voucher with us. We had a technical glitch last week which affected our stock levels for a day, but we've fixed this issue now! Thanks
Great quality clothing and brands at…
Great quality clothing and brands at really great prices.
18 mei 2023
Review zonder uitnodiging
Great clothing at great prices combined…
Great clothing at great prices combined with first class service.
19 april 2023
Antwoord van Secret Label
So glad to hear you were happy with your order! If sign up to our loyalty app on site we can make sure you get a reward with your next order
Great quality clothing
Clothes I ordered all lovely quality. Sadly I returned a couple of pieces due to fit but the returns procedure in place is excellent & simple.
13 april 2023
Antwoord van Secret Label
Happy you found our returns process nice and easy :)
The items came really quickly
The items came really quickly, excellent quality, good communication via email and the one refund done very professionally. The trousers are excellent quality and in excellent condition too. Very happy.
12 april 2023
Antwoord van Secret Label
So glad to hear you were happy with your order! If sign up to our loyalty app on site we can make sure you get a reward with your next order
If my size is there
If my size is there, many choices and great reduced prices. Good quality clothes.
10 april 2023
Antwoord van Secret Label
Thanks for the great review, if you sign up to our loyalty app on site we can make sure you get all the latest offers when we have every size available of our new arrivals!
Antwoord van Secret Label
So glad to hear you had a good experience with us Sharon, hope you loved your order!
Ordered jumper at the start of…
Ordered jumper at the start of march.and still havent received it...no email with explanation...
10 maart 2023
Antwoord van Secret Label
Im afraid your order was rejected by customs, we did swiftly refund you. However, I can see also that it was finally delivered & signed for with you on the 28th March. Would you please remove this feedback?
Excellent customer service
I complained about a marked hoodie and it was replaced immediately. Lovely item and excellent customer service.
2 maart 2023
Antwoord van Secret Label
Thanks Jan, glad to hear we were able to resolve your issue. This sometimes happens with buying last season and surplus, but we always try to fix any small errors :) Hope you loved your new hoodie!
A Happy Shopping Experience.
Love the random browsing and usually find something intriguing. Lovely clothes, bargain prices and easy returns. Shopping made exciting!
2 maart 2023
Antwoord van Secret Label
Thanks Judith - so great to hear you loved your experience with us! We hope you love your order. For every friend you refer you should receive £10 gift credit with our new referral programme too!
Fab clothes
Well l can't always get my size but even l can they are good quality and great price what's not to.like
22 maart 2023
Antwoord van Secret Label
Thanks Sandra - so great to hear you loved your experience with us! We hope you love your order. For every friend you refer you should receive £10 gift credit with our new referral programme too!
Gorgeous dress really pleased thank you
22 februari 2023
Antwoord van Secret Label
Thanks Eira, so glad you loved it. We wanted to remind you that you can tag us in your pictures on Instagram @secretlabelco wearing your secret label finds and you could win £50 to spend on site! :)
Excellent item at very reasonable…
Excellent item at very reasonable price, delivered quickly. I will certainly look out for more bargains from Secret Label!
13 februari 2023
Antwoord van Secret Label
Thanks so much, so glad you had a good experience with us! Just a reminder that for every friend you refer, the'll get £10 to spend on site, and so will you! :)
Fabulous coat!
Fabulous coat.This was a second purchase as I was so impressed with the first I purchased as a present. Delivery very quick, packed with care.
23 januari 2023
Antwoord van Secret Label
So glad you loved your order Lynn! Just a reminder that for every friend you refer, the'll get £10 to spend on site, and so will you! :)
The item has not arrived yet.
20 februari 2023
Antwoord van Secret Label
Hi Janet, so sorry to hear you had problems with your order - if you get in touch with our customer service team - team@secretlabel.co.uk we will make sure you are refunded and given a gift credit for your next order!
This was my first visit to the site
This was my first visit to the site, I had spotted what I thought was a Pullover last seen in M&S but not available in my size at the time. I have since found out that suppliers to stores sometimes copy the more popular designs but in different material. I do however like the pullover I bought and had no problems with the Secret Label site, which I think is an excellent idea.
26 januari 2023
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