Big big thank you to Jolanda you really make my day. I feel so much relief you been such a good support and the professionalism you put into what you do. I really recommend this lady.
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Lees wat reviewers zeggen
Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Toon meer
Bedrijf heeft geantwoord
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Toon meer
Bedrijf heeft geantwoord
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Geschreven door het bedrijf
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contactgegevens
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Verenigd Koninkrijk
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
i loved Emily!
17 november 2025
Antwoord van Secret Spa
Dear Jess
Thank you for your wonderful feedback. We’re so pleased to hear how much you enjoyed your appointment with Emily.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Lauren is amazing!
Lauren was really friendly, knowledgeable and went the extra mile to make me feel comfortable and answer all my questions. The facial felt incredible and my skin was so soft after it. I will be booking with her again soon.
9 november 2025
Antwoord van Secret Spa
Dear Emma
Thank you for your wonderful feedback. We’re thrilled to hear you had such a great experience with Lauren and that she made you feel so comfortable while delivering an amazing facial.
Don't forget you can favourite her on your account to request her directly next time.
Warm regards,
Mollie
Very positive experience
On time, very friendly and professional and was pleased with my hair and make up.
8 november 2025
Antwoord van Secret Spa
Dear Tanya
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience and were pleased with your hair and makeup.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Antwoord van Secret Spa
Dear Emma
Thank you for your feedback. We’re delighted to hear you had a fantastic experience and that your hair looked and felt great.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
So happy with my experience!
She was fantastic! She was able to do an early appointment and was efficient, professional and friendly! She did a great job, I’d call her again in a heartbeat!
6 november 2025
Antwoord van Secret Spa
Dear Mary
Thank you so much for your lovely feedback. We’re delighted to hear you had such a fantastic experience and that your professional was efficient, friendly, and did a great job.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Halloween make up
Halloween make up was done perfectly. Viktoria was very good. I’d book with her again.
1 november 2025
Antwoord van Secret Spa
Dear Miss Cowling
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Viktoria and are delighted you were so pleased with your Halloween makeup.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Fantastic service and beautiful nails!
24 oktober 2025
Antwoord van Secret Spa
Dear Monika,
Thank you for your feedback. We’re delighted to hear that you had a great manicure experience with us.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
She was brilliant
She was brilliant - excellent services and ever so friendly and kind
24 oktober 2025
Antwoord van Secret Spa
Dear Adam,
Thank you so much for your lovely review. We’re delighted to hear you had such a brilliant experience and that your professional was so friendly and kind throughout.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Excellent service
Bryony was so lovely and did a great job with my hair. It was exactly what I wanted.
23 oktober 2025
Antwoord van Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear you had such a lovely experience with Bryony and that your hair turned out exactly as you wanted.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Antwoord van Secret Spa
Dear Jane,
Thank you so much for your kind review. We’re very pleased to hear you enjoyed your treatment and had such a great experience.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Totally recommend Maria.
Maria not only gave me a great look, but was also very pleasant to work with! She understood my needs and preferences right away and worked very fast with a great result.
22 oktober 2025
Antwoord van Secret Spa
Dear
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Maria and so pleased she understood exactly what you were looking for and delivered such a great result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
I had such a lovely massage
I had such a lovely massage . The therapist was brilliant
18 oktober 2025
Antwoord van Secret Spa
Dear
Thank you very much for leaving such lovely feedback about your recent appointment. We’re so pleased to hear you enjoyed your massage.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Booked less than 24 hours before a…
Booked less than 24 hours before a special occasion for my daughter. Easy to do. Our mua arrived at the hotel right on time and did an excellent job with make up and hair. Exactly as requested. Thank you Kazhal!
18 oktober 2025
Antwoord van Secret Spa
Dear Julie
Thank you so much for sharing your experience with us. We are delighted to hear that Kazhal’s expertise made your daughter’s special occasion even more memorable and that she delivered the exact look you were hoping for.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Great experience
Great experience. Very good communication, arrived on time and did exactly what I asked for, throwing in tips along the way. I was a little nervous booking on line but I needn’t have been. Would definitely recommend and would use again for any events I want to feel a bit more glamorous and confident.
15 oktober 2025
Antwoord van Secret Spa
Dear L
Thank you so much for your wonderful review. We’re delighted to hear you had such a great experience and that your professional delivered exactly what you wanted while sharing helpful tips along the way. It’s lovely to know you felt confident and at ease throughout.
We look forward to welcoming you back for your next event.
Warm regards,
Mollie
I booked a relaxing massage with a… Fuller Secret Spa
I booked a relaxing massage with a Promo voucher and the experience was great. Having set up the bed and getting the towels relaxing music was put on and the therapist started the session. The therapist definitely knew what what to do. Feedback on pressure is essential. This is my third massage.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Secret Spa
Dear
Thank you so much for your lovely feedback. We’re delighted to hear you enjoyed your relaxing massage and that your therapist created such a calm and comfortable atmosphere.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Really great
Really great. On time, prompt, super nice and did an amazing job. Cant recommend highly enough!
14 oktober 2025
Antwoord van Secret Spa
Dear Georgina
Thank you so much for your lovely review. We’re delighted to hear you had such a great experience and that your professional made you feel so well looked after.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Professional and fast
My hair stylist was fast and professional, and gave me the updo exactly as requested. As soon as she arrived I told her I had less than an hour and she worked within that timeframe with no issues, even working within the limited space and lighting of the hotel bedroom. I would definitely request her again.
14 oktober 2025
Antwoord van Secret Spa
Dear Susannah,
Thank you for your wonderful feedback. We’re delighted to hear your stylist created the perfect updo and worked so efficiently within your schedule. It’s lovely to know you were so pleased with the result.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Emily was great!
Emily was on time, sweet, and super talented. I have ultra fine hair and she was able to create volume and it lasted throughout a wedding and reception.
11 oktober 2025
Antwoord van Secret Spa
Dear Colleen
Thank you for your lovely feedback. We’re so pleased to hear you had such a great experience with Emily and that your hair looked and lasted beautifully for the wedding. It’s wonderful to know she made you feel so well looked after.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Really easy at home spray tan.
27 augustus 2025
Antwoord van Secret Spa
Dear Georgia
Thank you so much for your kind review. We’re so pleased to hear you found your at-home spray tan experience easy and enjoyable.
We look forward to welcoming you back again soon.
Best wishes,
Mollie
Gift card expirations
I received a gift card from that unfortunately had expired by about six months, and when I contacted the company to ask if they could make an exception and extend it, even briefly, they flatly refused. I fully understand that expiry dates exist for a reason, but given how quickly 12 months can pass—especially when a gift card is received well after purchase—it’s disappointing to see absolutely no flexibility or willingness to help.
A small gesture, such as a short extension or partial credit, would have shown genuine care for customers and likely earned them a loyal advocate. Instead, the rigid approach has left me with a poor impression and little desire to ever offer what is a great gift to someone else. It’s a shame, because resolving something so minor with a touch of goodwill would have been an easy win for both sides. Hopefully, they’ll rethink this policy in the future.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Secret Spa
Hi E,
Thank you for taking the time to share your feedback. I completely understand how disappointing this must have been, especially when the gift card was a thoughtful present.
We’ve reached out privately to request a few details so we can locate your account and review the situation further. Once we have this information, we’ll be in touch with an update.
We look forward to getting this sorted for you.
Kind regards,
Mollie
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