Big big thank you to Jolanda you really make my day. I feel so much relief you been such a good support and the professionalism you put into what you do. I really recommend this lady.
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Lees wat reviewers zeggen
Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Toon meer
Bedrijf heeft geantwoord
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Toon meer
Bedrijf heeft geantwoord
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Geschreven door het bedrijf
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contactgegevens
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Verenigd Koninkrijk
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professionalism
Jessica was so friendly, listened to what I would like done and with a few of her own twists I got the look that I was after. So happy with the results.
2 augustus 2025
Antwoord van Secret Spa
Dear Cheryl
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Jessica and that she achieved the look you were after. We hope to welcome you back again soon.
Warm regards,
Mollie
Very pleased with the blow dry Maria…
Very pleased with the blow dry Maria gave me. Looking forward to a second visit from her super soon. Highly recommend.
2 augustus 2025
Antwoord van Secret Spa
Dear Samantha,
Thank you so much for your lovely feedback. We’re thrilled you enjoyed your blow dry with Maria and can’t wait to welcome you back for your next appointment!
Warm regards,
Mollie
I love secret spa have been meaning to…
I love secret spa have been meaning to review! They are amazing x
3 april 2025
Antwoord van Secret Spa
Dear T
Thank you so much for taking the time to leave your lovely feedback. We’re thrilled to hear you enjoy Secret Spa and truly appreciate your kind words. We hope to welcome you back again soon!
Warm regards,
Mollie
She looked after my Mother
She looked after my Mother, a real treat and she was so grateful for the lovely fingers and toes!
29 juli 2025
Antwoord van Secret Spa
Dear Ed
Thank you so much for your kind feedback. We’re delighted to hear your mother enjoyed her pampering experience. We hope to welcome you both back again soon.
Best wishes,
Mollie
Emily’s pregnancy massage was amazing
Emily was amazing and just what I needed during my pregnancy. It’s a relaxing experience which also worked on areas that were bothering me. Second pregnancy and I knew I wanted to book with her again, thank you so much
29 juli 2025
Antwoord van Secret Spa
Dear Cheila
Thank you for your feedback. We’re delighted to hear you had such a relaxing and helpful experience with Emily during your pregnancy. We’re so pleased you chose to book with her again and look forward to welcoming you back soon.
Warm regards,
Mollie
She just nailed it!
29 juli 2025
Antwoord van Secret Spa
Dear Isobel,
Thank you so much for your kind words! We’re delighted everything went perfectly and look forward to welcoming you back again soon.
Best wishes,
Mollie
Antwoord van Secret Spa
Dear Virginia
Thank you for taking the time to share your experience. We’re delighted to hear you received such excellent service. We hope to welcome you back again soon.
Best wishes,
Mollie
Antwoord van Secret Spa
Dear Sophie
Thank you for taking the time to share your experience. We’re so pleased to hear you’re happy with the result.
We hope to welcome you back again soon.
Best wishes,
Mollie
My therapist was Natalie
My therapist was Natalie
Lovely girl. Polite and put me at ease as I was preparing for my son’s wedding.
She gave me a natural makeover which I was delighted with and managed to put my shoulder length hair into a lovely chignon.
26 juli 2025
Antwoord van Secret Spa
Dear Marsy
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Natalie and are delighted that she made you feel at ease and created a natural makeover for your special day. We hope to welcome you back again soon.
Warm regards,
Mollie
Very professional and coped very well…
Very professional and coped very well with my broken arm cast!!! Will definitely use again.
25 juli 2025
Antwoord van Secret Spa
Dear Janine,
Thank you so much for your kind feedback. We’re so pleased to hear you had a professional and positive experience with us.
We hope to welcome you back again soon.
Warm regards,
Mollie
Antwoord van Secret Spa
Dear Josephine
Thank you for your feedback. We’re so pleased to hear you enjoyed your blow dry and that your hair looked great for days afterwards. We hope to welcome you back again soon.
Best wishes,
Mollie
Antwoord van Secret Spa
Dear Shaheen,
We deeply appreciate you taking the time to share your experience. It’s wonderful to know you had such a positive appointment with Emily.
Thank you for choosing Secret Spa — we hope to welcome you back again soon.
Best wishes,
Mollie
Carmen was a fantastic therapist
Carmen was a fantastic therapist: Knowledgeable, professional and kind. I had my first ever spray tan. Following my request, she ensured it was subtle and light. I will definitely have one again.
20 juli 2025
Antwoord van Secret Spa
Dear DJ
Thank you for your feedback. We’re delighted to hear you had such a positive first spray tan experience with Carmen, and that she tailored it just as you’d hoped. We look forward to welcoming you back again soon.
Warm regards,
Mollie
Jess was fantastic!
Jess was professional and friendly. Our hair and make up looked stunning. Very happy and will definitely look to book Jess again.
19 juli 2025
Antwoord van Secret Spa
Dear Lauren,
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Jess’s expertise made your day even more special, and we’re thrilled to know you were so happy with your hair and makeup. We truly appreciate your kind words and look forward to welcoming you back again soon.
Warm regards,
Mollie
Georgia was fantastic.
19 juli 2025
Antwoord van Secret Spa
Dear Valerie
Thank you for your wonderful feedback. We’re thrilled to hear about your experience with Georgia and are delighted to know she made your appointment enjoyable.
We hope to welcome you back again soon.
Warm regards,
Mollie
Good result, didn’t enjoy the approach
Extremely thorough in the tan so it was excellent in terms of the finished product. However the therapist was extremely brusque in her manner and I didn’t feel at all at ease.
18 juli 2025
Antwoord van Secret Spa
Hi Natalie,
Thank you for taking the time to share your feedback. We’re so pleased to hear that you were happy with the result of your tan, but we’re truly sorry to learn that you didn’t feel fully at ease during your appointment.
This isn’t the experience we aim to provide, and we’ll be sharing your feedback with the therapist to ensure we maintain both excellent results and a warm, welcoming approach.
Thank you again for helping us improve. If you would like to discuss this further, please don’t hesitate to reach out to our client concierge team at bookings@secretspa.co.uk.
Warm regards,
Mollie
Rearranging
I booked a spray tan for yesterday morning. Secret Spa rang me to say Amanda wouldn't make the appointment as her car had broken down. They asked if she could come today. They rearranged the booking for 3.30pm today. I have recieved a message from Amanda asking if she can arrive at 4.30 instead. I rang Secret spa and asked if they could cancel the booking and give me a refund as this has been changed twice and neither times by myself. I'm getting married in 2 days and I'm now quite stressed for the rearranging by secret spa and would rather not have a spray tan. They refused to give me a refund. I had to become quite blunt on the phone and say I'm sure it's not company policy to allow customers to pay for a booking that isn't fulfilled and to change the booking twice. Neither of which are my fault. She said she will speak to some people in the office and send me an email with the result. I emailed them myself in this time repeating what I said on the phone. I did not mind paying more than a usual salon for what I thought would be a trustworthy and professional experience. Kim contacted me cancelling the booking, giving me a full refund and 20% of the value of the booking as credit for a future booking.
30 juli 2025
Review zonder uitnodiging
Antwoord van Secret Spa
Dear Helly,
Thank you for sharing your feedback, and I want to start by sincerely apologising for the experience you had with your spray tan booking. We completely understand how stressful it must have felt, particularly so close to your wedding day, to have your appointment rearranged twice.
Unfortunately, Amanda experienced an unexpected car breakdown, which led to the changes to your booking. Our team initially believed she would still be able to make the appointment, which is why your refund wasn’t processed immediately. As soon as it became clear that she wouldn’t be able to attend, we cancelled the booking in full, issued your refund, and applied a 20% goodwill credit to your account.
While we always aim to provide a seamless and reliable service, we regret that we fell short for you on this occasion. We hope we can restore your confidence in Secret Spa in the future.
Wishing you a wonderful wedding day. 💛
Warm regards,
Mollie
I received a text cancelling my…
I received a text cancelling my appointment one hour before it was due to begin. I had already booked the entire afternoon off work and booked a make-up artist for the subsequent day so that she could trial my wedding make-up with my fake tan colour. Hundreds and hundreds of pounds down the drain (not to mention I had paid for the entire secret spa appointment up front).
I tried to liaise with Secret Spa. I sent them an email- no reply. I called them - no reply. I waited on their chat function for ages, clicked the "real person" option, waited for 20 minutes and then the "real person" told me to send them an email.
Would never use again and would CERTAINLY never use for any occasion that is remotely important. Will be recommending that all of my friends stay away.
28 juli 2025
Review zonder uitnodiging
Antwoord van Secret Spa
Dear Miranda,
We’re so sorry for the last-minute cancellation and the stress it caused - especially with it being part of your wedding prep. The professional messaged us at the same time as you to let us know about a family emergency, and we immediately began trying to find another therapist. I’m so sorry we weren’t able to secure a replacement in time.
We’ve also looked into your correspondence and are very sorry that your call and email didn’t reach us. I can see your chat message wasn’t picked up quickly enough, which falls short of the service we aim to provide. I’m truly sorry you weren’t properly supported when you needed us.
My supervisor is following up with you via email and would love to make it up to you if you'd be open to giving us another chance.
Warm wishes,
Mollie
I was a little apprehensive having…
I was a little apprehensive having someone I don't know coming to my house and doing my make up....but what a wonderful experience it was..Laura is amazing, she understood exactly what I wanted, I don't know how from my explanation (first time I have had this)
My makeup looked amazing, and stayed on for the whole day, it would have stayed on the next day as well if I hadn't had to take it off, What a lovely lady Laura is, made me really relaxed. I can't praise her enough. I will definitely be doing this again when I have a special function or maybe just because I want to as I felt so special. Thank you so so much
26 juli 2025
Review zonder uitnodiging
Antwoord van Secret Spa
Hi Janice,
Thank you so much for your lovely message – we’re absolutely delighted to hear that your first experience with us was such a positive one.
We can’t wait to welcome you back soon.
Warm regards,
Mollie
Such an Amazing Girl and excellent look achieved.
Such an Amazing Girl - Jo was not only wonderful at her job but made me feel very confident about my look. I recommend her 200% - I have had many make-up artists work on me but rarely had such attention to detail. She genuinely loved her job and I will definitely get her again. She smiles and is good natured so makes you feel very comfortable. A true gem!
12 juli 2025
Antwoord van Secret Spa
Hi Gillian,
Thank you so much for your lovely feedback. We’re absolutely delighted to hear that Jo made such a positive impression and helped you feel so confident and comfortable.
We’d love to welcome you back again soon!
Warm regards,
Mollie
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