Secure Trust Bank PLC Reviews 

Solid offering, recommendation on Money Saving Expert site. True test, and reason for review, was the willingness and capability of the staff with whom I spoke after getting product up and running. App is also very easy to use

Extremely easy to set up account. The app is great and very simple to check balance etc. Interest was paid promptly. My initial impression of this bank is really good.
I have not had reason to call their customer service number yet. For me this is really the acid test as so many banks fail miserably with their customer service.
Time will tell.

Very easy to deal with and even though I opened an online account, I like the fact that you can pick up the phone and actually speak to someone if necessary.

Quick and easy to set up a new account on my phone with this new bank It wasquick and easy.

Easy to open account

Very easy to set up.

Very easy to open an accounts, FCS guaranteed & good savings rates. Also the App is useful.

It's a very straightforward process to open an account. There are no complicated forms to fill out and send off, and everything is confirmed quickly.
The savings rates are very good, and there is no fuss about bonus rates, etc to complicate things.

Very kind and helpful customer services.

Very straightforward and everything done when it was supposed to be. Customer service very helpful

Very polite in communication helped fix 2 people with access to on line system. Very patient and understanding for two elderly people.

The process to transfer ISA was time consuming as needed me to send off a letter.
The help chat messages are automated and not always timely.
I managed to transfer easily via electronic notice using a different banking app instead.

Had a had easy experience, no issues and very pro active in sorting any issues.

Smooth transition into new account. Great rate of interest.

Had many bank accounts in my time but the app for secure trust locked me out for 7 days on the first day of having it.
Takes 2-4 hours to transfer money just too long compared to other accounts I’ve had

It was a pleasant change to actually speak to a human being when opening an account

Easy to set up and deposit funds.
Awaiting 1st month of interest payments. So far so good

I don't have an account with STB. I was thinking of doing so, and downloaded all their terms and conditions.

The first thing I noticed was that there was frequent reference to "Tariffs". It concerned me that STB might raise service charges. A schedule of tariffs was supposedly to be found on the STB website. I couldn't find them anywhere. I rang the company. The person I spoke to was very pleasant, but also couldn't find the schedule.

She also couldn't explain why there was a reference under the T&C to termination, but no indication of what would be involved.

I did not feel confident around investing money in a company which seems rather wayward around communicating information, so moved on.

A shame really since the interest rate on offer and the apparent simple process of opening an account were both very attractive.