Security Public Storage Reviews 4.279

I have been using the storage service at 24861 Sunnymead Blvd. Moreno Valley, CA 92553 for over a year. My personal belongings stay safe and it is convenient to come and go to get stuff or add stuff.

Very nice place very clean and the person was very nice, made me decide to keep my items with you locked up … thanks again Leo

I called Security Public Storage to finalize storage spaces on 2/1/2025, spoke with a female rep. I chose 2 10×10 for $ 124.00 each 2-months promo. She took the CC information to start billing on 2/1/2025. I told her I have my own renter's ins. policy. I arrive at the Hayward site 2/2/2025 to fill-out/complete the paperwork, I was attended by a different rep. Only then I realized that my contract would start on 2/2/2025 but already paid $ 248.00 in in full for the 1st month on 2/1. Also the female rep. I originally spoke with did not deduct the $ 12.00 insurance each unit. I should of only paid $ 112.00 monthly. And on 2/2/2025, when the contract was signed and started 10×10 unit rental went down to $ 120.00. I mentioned the renter's ins. issue with the rep. on 2/2 and he no credits or refund available to me because it was a 3rd party issue. But a few weeks later another female rep. called about another issue and I inquired about the $ 12.00 renter's ins. refund/credit. She said she look into it and make claim for me. I have not heard about it as of yet 3/27/2025.

One of the cleanest facilities I have used but, no permanent staff, seems like a rotating schedule for staff.
The moving truck that is free to use for move-in, was not available. Seems like it's broken and has not been fixed as of yet. Good intro price, for a few to several months but. After the promo price ends, some other places offer better prices. No admin fees, which is great. On the website they claim they have handcarts available, not true. I ask they only have the push carts, which you have to find around the facility if you need to use it, says the rep. I found 1 push cart by the front of the bathroom but I always see with mops or bucket on it. I guess they use to clean the bathroom, not sanitary. I do not get the closed facility for certain holidays.

This review is for the Walnut Creek location. Desiree and Starra have been amazing, from offering a discounted rate to accommodating a relative's schedule to come in and sign in person. Always responsive, always pleasant. Absolutely recommended!

Very nice and courteous

Helpful and friendly

The process with the Onsite Manager Cesar Mendoza was smooth and easy. He was very informative about the storage and the one I picked was the perfect size to store my belongings in. With the individual codes to get in and out of the gate and the security cameras it makes me feel secure. On the plus side the storage is very clean.

The staff at this location are EXCELLENT! So helpful and are very knowledgeable! I would highly recommend coming here!

This location on Slater in HB has been a positive experience for me so far! The staff has been flexible with the storage units and pricing and this has helped me a lot with my ever changing storage needs. I appreciate their help and highly recommend..

Been storing here for very long and I have had a very good experience. The storage place is very convenient and clean. Good storage!

The service is excellent. The Clerks are awesome they are very helpful and concerned. They are always willing to help and make the process easy.

Beverly Al-Kareem
415 to 368 3297

The Staff is great, helpful and made it easy !!

Very helpful staff first off very much appreciated - the place is clean , secure ,and the staffs friendly what more could you ask for

Janis is a great manager. She makes everyone feel at ease and part of the "family". She is knowledgeable and explains what we need to now to make a wise decision. We're so happy to be dealing with her and feel the items we have stored are safe!

I strongly recommend this storage unit 100% clean, secured place and friendly staff

Always had very good communication with the folks here. Been with them for over 10 years, and not a single issue. Great service, great pricing. Thank you.

Chelsea and Ian are very caring about their customers. They are always willing to help and advise on the best storage options. They are a wonderful addition to SPS.