Sell My Laptop Reviews 

Almost 3 weeks ago I sent in 2 laptops to recycle. As I was putting in the information I accidentally chose the wrong year for the first laptop (it was older than what I had chosen). The second one had liquid damage, the terms and conditions clearly state that laptops with liquid damage are accepted. I valued both laptops as in “poor condition” and “FAULTY” before sending them. 2 weeks after receiving my laptops I was told they weren’t interested in purchasing them and that I had to pay 20£ to have the laptops returned to me. Their terms and conditions clearly state that if they don’t wish to purchase the items that they would be returned to me free of charge.

I’ve been emailing with them back and forth for a week now, most recently with Phil Ferdinand, quoting the specific parts of their terms and conditions that say the order needs to be returned free of charge. They keep refusing to return my laptops without the fee and their justification is “We have incurred costs of £15 already and not prepared to incur more.”, even though this is irrelevant to their own terms and conditions. Breaking the terms and conditions in order to charge the customer unreasonable fees is FRAUD! DO NOT trust this company. On top of that, Phil Ferdinand said that I could file a complaint and then proceeded to add HIS OWN EMAIL ADDRESS for me to do so, which is shocking.

I’m still trying to get my laptops back but they keep ignoring my requests, refuse to justify going against the terms and conditions and insisting on charging me without any reason or justification. I’m honestly shocked by this company’s fraudulent behavior and I hope this warns people so they don’t end up in a situation like mine.

TO ADD AFTER THEIR REPLY: I had already said I accidentally chose the wrong year for the first laptop, and yes it’s absolutely possible to make this mistake, there’s even a section about it on their terms and conditions that say that if the person accidentally chooses the wrong model, they will still quote it and return it free of charge if the sale doesn’t go through. . For the second laptop I not only chose the poor condition option, I also chose the FAULTY option. I made it clear before sending that the laptop was faulty so lying to make yourself look better doesn’t work in your favor. Trying to change the story and call me fraudulent is shocking behavior but I’ve noticed it’s what he does with EVERY negative review. He is still refusing to return my laptops without making me pay and has now said he will no longer reply to further correspondence. A sad example of horrible customer service and a clearly fraudulent company that is incapable of professional communication without attacking anyone that has a bad experience with them. STAY AWAY!

Edit: He updated his reply and added “WE WILL NOT TOLERATE FRAUD AND ABUSE!
THERE HAS TO BE A LINE, WHERE WE SAY NO MORE!” Bear in mind that all I asked was for him to honor the terms and conditions and return my laptops to which he replied “You may quote the terms and conditions, but the decision is mine.” Apparently the terms and conditions only matter when it suits him. And no, he has not been able to justify breaking the terms and conditions beyond “because I said so”. He has also resorted to insults, attacks and accusations via email that got worse after I posted this review. He said that other people have complained about having to pay to get their laptops returned so there are more complaints than the ones on this site. I’m honestly shocked at the rude, unprofessional and fraudulent behavior from this man who claims to be the owner. This is the worst customer service experience I’ve ever encountered and I’m going to have to resort to reporting him to other authorities to hopefully get my laptops back as he refuses to return them unless I pay him.

Despite the negative reviews on here I don’t think they’re a full reflection of the company. I sold my laptop two weeks ago and this website by far gave me the best quote and I have received my payment today. Communication was slightly slow however they explained that it was due to staffing issues, however I did receive updates at each stage of the process . Overall would recommend as got a decent quote for my laptop of three years. Simple and easy process they send you the label and you can easily send it off. Overall would recommend if I ever needed to sell a laptop again but do be patient!

They steal your laptop and don’t provide any communication.
Laptop was delivered as requested on the 19th August as requested. After a week I contacted them through their website, to date (2nd September) I have received no response. I have emailed them by replying to their original email on the 1st September. Again. No response. My only conclusion is this is a scam. Don’t make the same mistake I did.
After leaving this review I was contacted by Matt directly who explained that staffing issues had caused the delay and then addressed the matter which was resolved in a few days and payment received

Here’s what happened:
I sent in my computer in April and then submitted my bank details in August. After that, I didn’t get paid within the timeframe stated on the site. Since you can’t edit or even view your bank submission afterwards, I tried to check what was going on by emailing and calling.

On August 28, I both emailed and called. I called again on August 29—no one picked up, and no one replied to my email. On the 29th I also found I couldn’t log into my account, and I still couldn’t. So I left a review saying it looked like a scam.

On September 1, Phil got in touch and told me their Friday closing time isn’t 5 p.m. like the website says, but 3 p.m., and that he’d closed my account and put it under investigation—without telling me beforehand. On September 2, I received the payment from them, so I updated my review.

The reason I gave them one star is that they locked me out of my account without any notice, and the phone number listed on their site never gets answered.

Originally marked as 1 star, as this seems to be the best way to get them to respond to you. Editing this review following the company's response

After getting a good valuation I sent my laptop to them as agreed. The valuation and shipping process was really smooth. However, after my laptop got delivered the process became much worse.

They didn't contact me until I called them, at which point they revised my offer down citing some wear on the device. I still accepted the lower offer and provided my bank details. Once again I didnt hear anything for days until I managed to get them on the phone where they told me that the bank details were missing a number. Ok, that happens so I updated the details.
Yet again, no communication for a week despite me sending several emails and trying to call them every other day.

Eventually I left a one star review here at which point they finally got back to me and I was able to receive the transfer.

The lack of communication is really disappointing, I do believe they have been particularly busy but that still doesn't excuse complete absense of any communication from their side. Each time there was a delay I only found out about it after repeatedly calling them.
Not once did they reach out to me first to let me know that there was an error or something needed to be reassessed. Their phone would go straight to voicemail and I believed I got scammed until leaving a review here.

While I did eventually receive the money for my laptop, unfortunately I can't rate the experience more than 3 stars

Nice and easy service

I originally gave them 1 star as felt like the lack of response to my calls and emails felt like a scam and I had lost my laptop.

After writing here they did get in touch to let me know they had been busy which is why it had taken so long to respond to me. I get that but more than a week seemed a little stretched.

The original valuation seemed great but due to some faults it was dropped by a third. I appreciate that if it cannot be used etc, however I woulf suggest upgrading the software that takes the quotes to help with being able to put in more details so the quotes would be a closer match to the payout.

I have increased my rating as once communication started things went smoothly. It was the initial lack of communication that led me to not go to 4 stars.

I recently upgraded to a MacBook and decided to sell my unused laptop. Compared to other websites, this one offered the highest amount for my device, while other platforms provided significantly lower offers. The entire selling process was quick and straightforward. DPD offered me a choice of pickup dates that suited my schedule, and all packing materials were provided at no additional cost.

Throughout the process, I was kept informed and updated via email. After the review of my laptop, payment was processed within just a few hours. Overall, the entire experience was easy and efficient. I highly recommend this company over others due to their superior buying prices, or selling the item through pages such as vinted and eBay where scammers and other problems can arise.

Very easy process to sell any laptop. Postage is all dealt with, you send it off, they check it, then swift payment into bank or PayPal. Personally I'd recommend as you're kept updated every step of the way.
Lovely to know my laptop will get a second life to someone who will love it just as I did.

Excellent company to send your old laptop or computer for recycling

a day or two business days longer than their stated time to go from them receiving parcel to receiving paymeny but everything is smooth and easy so 100% recommend. 30% return for a 4 year old faulty laptop.

Such a reliable service to sell your hardware. Once my laptop got approved, as soon as I sent them my payment details, I received my money the same day.

2nd time I’ve used them. Gave the best quote and after inspecting my laptop, on both occasions they gave me slightly more than quoted. I highly recommend Sell My Laptop. I find them honest trustworthy and highly professional as well as competitive. Also very quick to pay out. I will definitely recommend and will use them again.

Sent off my laptop. DPD driver was abrupt but that's nothing to do with them- no comms at all several days later, so I chased it up. Company are incredibly uninterested in chasing it up, I have nagged them daily to call DPD, and all they can say is 'I've cc'ed you in to my email with dpd.' They asked me to confirm my laptop colour and the date it was sent, but it's worrying how little urgency they are showing or responsibility about the fact that they sent a courier to collect my device and it has been lost somewhere along the way. Awful experience, use someone else, it's not worth the slightly better price in case something goes wrong. I sent another device elsewhere on the same day and had it paid the following day.

This company will give you the best price for your laptop hands down! Had mine valued at curry’s and other top places to buy tech and they offered way less, great communication and fast payment, recommend 100%!

5 x Star experience from start to finish, within just over a week from start to finish I was sent a return box and monies paid into my bank account. I was paid twice as much for my Mac Book Pro as from Apple and John Lewis offers
Great.

Really great from start to finish, they had my laptop picked up by parcel force. So hassle free for me. All I had to do was print a label. Got paid the full amount quoted. 100% recommend. I'll definitely use sell my laptop from now on. 10/10 thanks

Wonderful service

Good price paid, equal to the amount originally quoted.
Excellent packaging made sending the laptop easy. Thank you.