Totally useless , can’t get in touch except by email , keep saying my item has arrived (No it hasn’t) same generic reply we will try an deal with your complaint in 24 hours then nothing .. not sure if... Toon meer
Bedrijf heeft geantwoord
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Absolutely dreadful. I ordered loose fit trousers 3 days before holidays due to the promise of express delivery (24-48 hours). They arrived today…..11 days later, two days after my return from my hol... Toon meer
Bedrijf heeft geantwoord
Excellent communication and the packaging was first class. I cannot say anything about the car paint restorer as I have just got out of hospital.and I am recovering. I am so sorry.
Order a hand held mini steam iron advertisement was a rosie and jack I received a copy, unnamed. It’s a standard wet/dry iron which is almost impossible to fill and heat protection pad doesn’t fit.... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
48 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The products are not reliable and v low…
The products are not reliable and v low quality. Bought a pan non sticky non scratch and non oxidising. after one use the pan is scratched and oxidised and only use non scratch utensils. Ridiculous. Ask for money back and customer care reply the same email over and over no support
15 september 2025
Review zonder uitnodiging
Antwoord van Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Too good to be true. Surely false advertising!!!
The video advert showed an aerosol spray can creating a watertight seal. Perfect for my leaky rain gutter I thought. The website stated - 'Package includes: 1 * Leak Repair Waterproof Sealant Spray'. I ordered two to get one free. After almost two weeks, my smaller than expected package arrived and inside were three little boxes which were Leak repair 'cream'. Nothing that sprays!!! Looking back at the website, I can see the words say spray but the still pictures show 'cream' (the video still has the 'miracle' spray can).
sempornai.com products waterproofa8-cl
I have contacted their customer services for a refund as they did not send me what I ordered, and have been advised it will be very expensive (for me) to send them back, but if I just keep them, they will give me a 20% store voucher to use on their site/shop.
Let's see how good their customer service really is. Am happy to update this review as things progress but the initial contact does not bode well.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I placed an order on the 4th October…
I placed an order on the 4th October and received no email confirming.
I have received nothing and no emails, however they have taken my money.
I would not recommend this company disgraceful
19 oktober 2025
Review zonder uitnodiging
Antwoord van Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The delivery was very long
The delivery was very long , I thought I was ordering from the uk and I’m afraid at best the shaver is ok and doesn’t do what it says on the advert , I now use it as an occasional shaver for going away etc , though it does shave reasonably
19 oktober 2025
Review zonder uitnodiging
I have a order .I am waiting for .from…
I have a order .I am waiting for .from the 1st of October it is the 16th now .and as far as there tracking what a LOAN of crap. as far has i can tell my order as been in midair since the 6th of October.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
They responded to my order problem in
They responded to my order problem in a very trustworthy way, keeping me up to date on various correspondence. A very reliable company,
2 oktober 2025
Review zonder uitnodiging
Shocking dishonest dealings, no records or account details kept
EDIT: shocking dishonest dealings: this company appears to keep no accounts or records! I ordered and paid for TWO shavers from this company, but only one was sent to me. When I complained they simply deleted my complaint.
Not trustworthy or honourable. AVOID like the plague?
Still I sign of the missing item from my order. And no sign of the refund promised deMANY MANY MONTHS AGO
Do please get on and Do it then. Would be appreciated. It should be recorded that you had the effrontery to demand removal of my review BEFORE YOU CME UP WITH THE GOODS. Truly shocking.
Your BEST SOLUTION is simply not good enough - because you an absolutely do not perform. What idiots, sadly.
13 juni 2025
Review zonder uitnodiging
Antwoord van Sempornai
We apologize for the unpleasant shopping experience you've experienced. This is absolutely not the level of service we should provide. We assure you that our customers are always our top priority and we are committed to providing the highest quality service. A misunderstanding may have occurred due to a miscommunication between us. We understand your concerns. To resolve your issue more efficiently, please contact our customer service email: service@sempornai.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
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