Sendblooms Reviews 

No communication

I was charged almost 2 weeks ago for 4 order that have still not been delivered. I have followed up on numerous occasions and have not received any concrete explanation on what is going on. I have only received generic emails which do not help. I have requested a refund and had no response.

Lindsey

DO NOT USE THIS SERVICE. If you can avoid it I strongly recommend avoiding this company and their partner "Bloomex". The customer service was incredible and made me think that the company was legit, they were kind and walked me through the entire process. HOWEVER, the flowers I ordered looked nothing like what actually came. Incredibly disappointing.

I would NOT recommend ordering flowers from them. They sent the wrong flowers and only 1/2 bouquets. When I contacted the support they told me to send proof via email with a photo (within a hour of delivery) their response was a week later saying because it wasnt within 24 hours there was nothing they could do. I responded showing proof of the time that I called customer support and spoke with someone as well as proof, that my email about the order was within in a hour of the delivery. They never responded, I sent another email, no response. No refund for the flowers they didnt send, 135$ loss for me.
Horrible service.

I ordered six flower arrangements to be delivered to four different locations. I paid extra for first‑thing‑in‑the‑morning delivery (9–10 a.m.) and upgraded to the largest arrangement, which was advertised as a dozen roses in a vase.
None of that happened.
All deliveries arrived late, between 11 a.m. and 12 p.m. The arrangements contained only three or four roses, not twelve, despite what I paid for. The flowers looked tired and not fresh, and one arrangement had brown, dying edges on the roses.
Customer service was equally terrible. I called five or six times and emailed four times requesting a proper invoice and cost breakdown. Every call ended with promises of follow‑up that never happened. Communication was extremely difficult, I had to repeat myself constantly and spell my email address multiple times, and it was still entered incorrectly.
To make matters worse, Send Blooms is just a front for Bloomex and is not family owned as advertised!
Buyer beware. Poor product quality, incorrect orders, late deliveries, and awful customer service. I should have believed the bad reviews, they are absolutely true. Do not waste your money here!!

Entirely wrong bouquet delivered, no notice from the company and no response once contacted.

Absolutely terrible service. DO not use this company. They have not reimbursed me for a cancelled order ( cancelled 10 mins after online order) and I am in a very long back and forth to recieve my refun.

Very bad customer service. The website allowed to book flowers for delivery on the Easter and when asked for details of transit they mentioned they can do only couple of days later. When asked for refund they mentioned it can be done only as a store credit which we agreed but then finally the flowers was delivered. Now I have lost almost 90 CAd

I ordered a bouquet of 10 tulips and 6 gourmet cookies. I received a mixed flower "gas station" level bouquet, a packet of 3 chocolate covered marshmallow cookies and a separately packages moldy cookie, yes, a moldy cookie, 3 days after the promised delivery date. I asked for a refund but so far they have ignored my request.

I wish I read reviews before purchasing from this business. I placed an order for next day delivery and flower wasn't delivered in 2 days. The day it was delivered it came in late ,wilted and not fresh. This is one of the worst purchases of my life. DO NOT PURCHASE FROM THIS BUSINESS

They are scam, flowers and card not delivered, customer service doesn’t know anything what’s happening.May Karma get this business owner soon who is stealing people’s money!

Extremely late Valentine's delivery & customer support is even slower somehow.

This place is a scam. They advertised next day delivery and the flowers never arrived. I called and was told that the location I was ordering to doesn't offer next day delivery. It was Nanaimo so not exactly remote but regardless that should be said when purchasing. They then told me it would be delivered 3 days late. I told them to just cancel and refund and got confirmation this was done. Who wants their flowers delivered 3 days late??? After 20 days I still haven't received a refund and the rude customer service staff on the phone just told me they issued a store credit. I don't want a store credit and I wasn't told I even received one! Go to a local florist it'll be worth the extra cost for quality and reliability. Bloomex is same company btw.

Awful awful experience!!! Were not
Delivered on birthday said they would have to do it next day. Delivery was $20 and flowers were pitiful! I tried to get a refund before they even sent them out because I had a bad feeling but no luck. Please stay away from these people!!!!!!

The worst customer service that I ever experienced, I ordered delivery the day ahead, they told me about not available delivery zone after I waited all day. I asked them to cancel my order immediately after, no response at all, they charged me instead!!!
It has been two days already, nothing changed........
I would never suggest this website to anyone ever!!!!!!!!

They are scammers, they sent the flowers which weren’t even ordered by me, very bad quality and for 80$

I ordered a fruit basket for someone just out of hospital it arrived fallen over in its delivery box and squashed with the fruit falling out of the basket

I was so disappointed when I saw what was delivered. I had ordered a CAD 60-bouquet and what was delivered was not only significantly smaller but also looked completely different. I could have picked that up for a third of the price at a grocery store. Please save your hard-earned money!!

Spent $70 to send my mother a bouquet for her 65th birthday. They had the audacity to send a completely different, significantly lower quality bouquet that was literally half dead. Customer service is atrocious. Do not buy from these scammers.

If I could put less than one star, I would. I ordered from sendblooms.ca of 18 roses and they delivered only 12. I then messaged their online customer service live chat and no one responded. It just kept saying connecting to a live agent for the next 12 to 14 hours. I then called their customer service number to clarify if their online portal was live, and they said yes it’s open 24 hours. So clearly that that’s incorrect.

I then told the representative that I had gotten the wrong order and she said she’s not able to do anything with my order and I would need to email in which would then take another 24 to 48 hours for them to respond.

So now I’ve emailed them to tell them that I had received the wrong order and all I wanted was a refund of the difference since I didn’t get what I had initially ordered. And they refuse to refund the difference because they “ we have confirmed, packed and received the flowers”. Even after telling them multiple times that the order is incorrect they refused to acknowledge that.

DO NOT ORDER FROM THEM

NEVER use this company -- Sendblooms.ca

I ordered the large bouquet of snapdragons for my daughter. To say I was extremely disappointed is a total understatement. The "large bouquet" included 6 snapdragon stems. Seriously? In addition, it was not delivered on the requested day (Valentine's Day) and the note from us (the senders) was written on the back of a flyer with Valentine's misspelled (Valetine). Again, seriously? To add insult to injury, I emailed my concerns to 2 departments of the company -- emails were deleted without being read. Clearly not a company who wants to improve their service. Stay far away from this company (Sendblooms.ca / Bloomex).
In Friendly Spirit,
Maura