Send Them Balloons Reviews 798

Ordered a box of balloons the day before my husbands birthday. Balloons arrived the next day, with free box of cupcakes, and the balloons were fantastic quality. 5 star service and will definitely use again!

Great balloons, Very helpful, excellent customer service, would definitely recommend.

Was a bit nervous having read some other reviews, though albeit that was more about DPD than the company themselves, but everything was perfect. Great range of choice, answered phone straight away when I rang to check my order had gone through as had trouble with emails, and confirmed that they had received my order and I would receive delivery email later that day. DPD emailed exactly when I was told they would and delivered parcel in specified time.

Let down by delivery company unfortunately. But they refunded the delivery cost and otherwise can’t fault. I’d order from them again just in better time!
The balloons are lovely and cupcakes tasty. Thank you!

We were a bit skeptical about our order after reading reviews but we are very impressed with the balloons we recieved. They came on the right day delivered by DPD and given an hour slot. We paid for a morning delivery which they came one.

Unfortunately they didn't arrive on time. I was counting on them to make someone's day special. Disappointing, not only I was expecting it today, but there's no way of tracking it, get in touch with customer service or anything on the website to help, because it's probably Sunday. The AI "help" is absolutely no help at all. If you promise you deliver on the set date you advertise on your calendar, then deliver. Otherwise just don't put a date so customers can review their options. I would really like to cancel but I don't know how, tried everything. Sorry, first and last time using this company.

Shocking service. Tried to ring their customer services no only to have an answer phone message saying they are closed, even though website says they are open! Ballon arrived 3 days early, left outside and empty house!
Do not use this company

Fantastic service, my daughter loved her balloons and the decorated brownie was a lovely touch, she loved it!
Delivered on requested date. Brilliant would recommend

Complete waste of time - Ordered in more than enough time for my mother’s 90th Birthday, the £50 worth of ballon’s didn’t arrive at her address. DPD then said they would deliver to an alternative address 60 km away the next day - but failed as usual to do that - super poor experience which luckily did ruin the celebration

Placed order for 90th birthday balloons in a box, delivery did not happen till next day! What a waste of time we paic for specific date of delivery. Disappointing service with no explanation from company. Never had issues with any other companies providing booked day of delivery of items so only explanation is bad organisational system of this company, I do not recommend and won't be using again.

Very disappointed ordered a baby balloon and it deflated after 2 days all the others I ordered are still up 6 days later.

balloons great- cake awful. came to the birthday girl smashed up with the writing all over the place. sent an email to the company but no response sadly!

I found Send Them Baloons on the Internet as I wanted to give my daughter some lovely baloons on her 2nd birthday recently.
I chose and ordered the baloons which cost around £40 (so I spent quite a bit)
When I ordered them it said I would receive them the day before my daughters birthday which was perfect. HOWEVER...I received a message from DPD the courier company Send Them Baloons use to deliver their products to customers. The message said "Your items are delayed"
Eventually I got another message saying they will be delivered on thr day of my daughters birthday. I thought this wasn't so bad as long as they arrived before midday. However, the notification from DPD said it would be delivering them between 16:30 and 17:30 that day. This was due to one of their vehicles breaking down (allegedly)
I was very disappointed as she'd get th4m pretty much at the end of the day on her birthday.
After they arrived. The baloons were great and have no issues with the actual product I got.
I wasn't happy about the delivery. I contacted Send Them Baloons about this and all they'd do is compensate me with the £4.50 delivery change and that was it.
I wasn't happy about this because I thought they'd give me maybe half the cost of the baloons back.
They came back saying it wasn't down to them and was down to the delivery company (got lots of empty apologies which mean nothing to me)
They said they never jave any issues with the delivery company they use.
I then agreed to thrm sending me some cup cakes as it was at least something.
So they used the same delivery company (DPD) to deliver these cakes.
I received a message from DPD saying "your package is delayed"
This kind of summed up thr situation...and the fact they told me the delivery company always deliver on time and what I experienced was a one off...seemed to not be the case AT ALL.
And to top it all off....the box they packed my cakes in stated " Keep box upright"
When they left the cakes on the doorstep it was on its side.
If companies use courier companies to delivery their products and there is an issue even with delivery ten that company should take the hit..they chose to use a courier company instead of having heir own delivery service. The product and delivery is a combined service
Although they sent me soke cup cakes...I dont think I'll have any confidence in future to buying any baloons in future as I have zero confidence they'll actually arrive on the day of the event.
Sounds to me thar maybe they have switched courier companies recently and previously the one before was much better and more reliable. The fact that this happened twice to me really damaged my confidence in buying from Send Them Baloons again.

Fabulous next day service, would highly recommend. 5 stars!

We had an amazing experience! The customer service was brilliant and our little people absolutely loved the balloons - it was a great way to tell them that we are going to Disneyland! The cake was so lovely too! We couldn’t have been happier and will be a returning customer for sure! Thank you so much! 😊

The balloons looked great. Came in a huge box, one day before the choosen date (!!!).Luckily my friend was in that day. I was worried after reading the reviews it wouldn’t be delivered at all! Balloons are still standing after a week now. The free chocolate cake was nice, the icing wasn’t too sweet and it was fairly moist, not dry!!

I ordered 3 helium “Get Well”balloons to be delivered to my Nephew who had just been released from hospital following an operation. I paid the extra £9 to upgrade the balloons from 1 to 3 which also entitled him to a “free gift” of a bar of personalised chocolate which I thought would be a nice treat. Unfortunately, the balloons arrived on time (although in a sorry, part inflated state) but there was no chocolate bar or gift message included! Therefore, I paid £37.90 for 3 balloons!
Having just spoken to the company about the missing items, I have been repeatedly told that they are sorry but they were sent with the balloons! That they have a “process” to make sure mistakes don’t happen! They can’t tell me why they were no longer in the box when it was delivered - just that they were definitely in there. They were not. I take from that exchange that they suggest I am lying!
I have never felt the need to write a negative review before but was astounded by their lack of customer service! They will apparently send the missing items to be delivered tomorrow - 5 days late - but refuse any compensation in the form of a partial refund for not fulfilling the order that should have arrived last week! We’ll see if they arrive!

Steer well clear - at least large companies such as Moonpig admit their errors and refund you to apologise for not fulfilling your order! Absolute waste of money and a very disappointed child.

I order my childrens birthday balloons from here every year and have done for the last 5 years and I have always had a fabulous experience. I always choose to have them delivered a day or 2 before incase anything is wrong but so far it’s been a fabulous experience! The balloons last for a long time and the free gifts are all lovely (we have had all of them!)

The balloons did not arrive on the promised day, and so missed the event they were intended for. No response to a refund request.

Very disappointing, do not order. I ordered 21 balloons as a gift, they did arrive on time however were deflated. The number one balloon was on the floor. I contacted the company who said they would issue me a refund however it has been more than a month and I have not received a refund. I chased this up more than 2 weeks ago and still no reply or refund. Order from elsewhere not here.