Still awaiting for a direct email contact from this company !!!!!!!!!!paid for a personal product via credit card, never received an order number or any communication from the company. Thought I wasn’... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Two months in, no technical issues. Charges quickly, holds its battery well. After all my disappointments with cheaper products, it’s a relief to have something that lasts.
Bedrijf heeft geantwoord
It fits neatly into its little pouch, discreet and clean. I can even take it away for the weekend without it being obvious in my suitcase. A small detail, but important to me.
Bedrijf heeft geantwoord
It’s not just a toy for me, it’s become a real relaxation moment. In the evening, after a stressful day, it helps me unwind and sleep better.
Bedrijf heeft geantwoord
2,6
Slecht
35 reviews
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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DO NOT TRADE WITH THIS COMPANY ered this
Ordered this, it arrived, charged for over 6 hours- with light lit (so I know power reached it). It will not switch on.
I contacted company the day after it arrived and have contacted 3 times in all.
They NEVER respond.
DO NOT TRADE WITH THIS COMPANY.
I have paid £60 for a heap of junk
9 april 2026
Review zonder uitnodiging
My daughters tease me because I talk…
My daughters tease me because I talk about it too much. Oh well, when something’s good, I say so.
31 januari 2026
Review zonder uitnodiging
No direct contact yet from this company
Still awaiting for a direct email contact from this company !!!!!!!!!!paid for a personal product via credit card, never received an order number or any communication from the company. Thought I wasn’t going to receive item but it has arrived but it will not charge despite being on all day.. just lit up and flashing.. would like to report an update as company have responded.. I am awaiting further contact via email as have sent contact details via email to them
14 april 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We’re really sorry to hear about your experience! Between the lack of confirmation and the charging issue, we completely understand why you’re concerned. Rest assured, we are a genuine company and are here to help you. Sometimes confirmation emails don’t get through (due to a typing error or a filter), which can give that impression. As for your device not charging, this is obviously not normal. So that we can help you quickly, please let us know the email address used during the purchase (or your order number if you have it). As soon as we locate your order, a solution will be put in place without delay🙏🏼
I showed it to my friend
I showed it to my friend, she ordered hers straight away. Now we laugh about it together. It’s actually brought us closer.
11 februari 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
You wouldn’t necessarily expect that… and yet 😄 It’s lovely to read that it created a moment of connection between you. Just goes to show, it can bring people closer together too! Thanks for sharing that! 🙏🏼
Let’s be clear it works and it works…
Let’s be clear it works and it works well. I won’t dance around it for three paragraphs. Buy it and see for yourself.
2 februari 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
Message received ! Clear and to the point 😄 No need to say any more when it does the job! Thanks for your honesty and your recommendation – it’s really appreciated☺️
Three options
Three options. That’s it. Not 47 modes you never use. I choose based on how I feel and that’s it. Simple.
9 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We’re delighted that you find this simplicity appealing and that it makes the app so intuitive to use. Thank you for your feedback!😊
At 65
At 65, I thought that chapter of my life was closed. Turns out, it wasn’t. This gave me back something I’d lost a long time ago.
17 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
Some things never really disappear… they just wait for the right moment to return. We are truly delighted to have been able to play our part in bringing that back to you☺️
Received my item after waiting a few…
Received my item after waiting a few and was excited, well what can I say apart it is rubbish , it never done a thing for me at all , my wand had to do the job so not happy at all for wasting my money , let's see where I get returning it
4 april 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We’re sorry to hear that you weren’t satisfied with the product! We understand that this can be disappointing, especially after the wait. Since everyone’s body is different, it may sometimes be necessary to adjust how you use it (position, intensity, etc.) to get the most out of it. That said, if you’d like to return it, we’re here to help. Please provide your order number here so we can guide you through the process🙏🏼
It’s not just a toy for me
It’s not just a toy for me, it’s become a real relaxation moment. In the evening, after a stressful day, it helps me unwind and sleep better.
23 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We completely understand what you mean. When it becomes a real moment just for yourself, to unwind after a long day, it makes all the difference. We’re delighted that it helps you relax and sleep better! That’s invaluable. Thank you for sharing 💛
The battery lasts ages and recharges in…
The battery lasts ages and recharges in under two hours. I never find myself out of power at the wrong moment anymore.
15 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
This is the kind of detail that makes all the difference 😄 No more nasty surprises at the worst possible moment. That’s exactly what we want to avoid! We’re delighted that the battery life and charging make your daily life easier
REFUND / NO CONTACT
I have requested and requested a returns form to return the item as it is not suitable, yet I am still to get any sort of reply. I've read the previous post relating to this and the company has come back and said they can't find any trace of an order etc, so I wonder if I am going to get the same response??? Will be interesting to see if anyone responds and if so, what with. All I want is to return the item and get my money back. Please respond someone my order number was #5505. Even though the refund policy states 5 easy steps, it's not proving that easy at the minute!!
31 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
Thank you for providing your order number; this finally allows us to identify your case. We apologize for the delay; this is not the experience we want to provide.
Your return request has been received. Our team will send you return instructions very soon so that the process can be completed properly. Please check your spam folder. Thank you for your patience, and we apologize again for the inconvenience🙏🏼
It fits neatly into its little pouch
It fits neatly into its little pouch, discreet and clean. I can even take it away for the weekend without it being obvious in my suitcase. A small detail, but important to me.
16 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
People often say it’s the little details that make all the difference… and your message confirms that perfectly 😄 We’re delighted that the format and discretion meet your expectations. Thank you for bringing this up ! It matters more than you might think!🙂
Cleaning was my biggest worry
Cleaning was my biggest worry. In the end a rinse, a bit of soap, dry it, done. No hassle at all.
19 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
Thank you for sharing your experience! We completely understand; it’s often one of the first questions people ask. And in the end, when it’s quick and easy, it makes all the difference 😄
How to put it… I’m experiencing…
How to put it… I’m experiencing sensations I never imagined I could at my age. It’s a bit embarrassing to admit, but there you go.
9 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
There’s really nothing embarrassing about that 😊 On the contrary, it’s actually lovely to discover (or rediscover) new sensations, whatever your age. We’re delighted to hear that the product is giving you this kind of experience. Thank you for your trust and for sharing this so honestly🙏🏼
My best friend had been nagging me for…
My best friend had been nagging me for months to try it. I finally gave in. She was right obviously. Now I’m the one recommending it to everyone.
6 maart 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
Just goes to show… the best recommendations often come from friends 😄 We’re thrilled to see that you finally gave in to temptation and even more thrilled that you’re now the one recommending it to others! Thank you for your trust and for sharing this with us😊🙏🏼
I never thought I’d write a review like…
I never thought I’d write a review like this, but credit where it’s due. It’s effective, it’s simple and it’s become part of my routine.
13 februari 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We’re thrilled to hear that the product has become a part of your routine and that it’s meeting your expectations with ease😊Thank you for your trust and for taking the time to share your experience.🙏🏼
Two months in
Two months in, no technical issues. Charges quickly, holds its battery well. After all my disappointments with cheaper products, it’s a relief to have something that lasts.
13 februari 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
It’s great to hear your feedback after two months of use! That’s exactly what we aim to provide: a product that stands the test of time, with good battery life and no unpleasant surprises😉Thank you for sharing your experience, your trust, especially after your previous disappointments, means a lot to us🙏🏼
Anything negative and they will not reply
Like some other people I too have emailed to their info@ address to no avail I explained I had changed my mind and want to return the item UNUSED but have had no reply Just plenty of advertising emails from same address They state they reply within 24 to 48 hours Well I first messaged on 19 Feb then again on 25 Feb with absolutely no acknowledgement and there is nothing from them in my spam folder
This is really bad customer service
I notice they just have a standard reply to the negative reviews Dont they care that they have far more negative than positive?
25 februari 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We’re sorry to hear about your experience, but we’d like to clarify a few points. Contrary to what you’ve stated, we do respond to customer inquiries, and we sent you an email in response to your message. If you haven’t received it, please check your spam or junk folder again, as our replies are sometimes redirected there. We do not leave requests unaddressed. Each situation is handled individually, and we remain available to find a solution. Please reply to our email so that we can finalize your return request😊
I had a question about charging and got…
I had a question about charging and got a clear reply in under 24 hours. No waffle, just the solution. Very reassuring.
24 februari 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We're thrilled to hear that you received a quick and most importantly, helpful response! 😊Getting straight to the point is exactly what we aim to do. We appreciate your feedback; thank you for sharing it!
Terrible company
Terrible company. Sent me a used product and refused to refund me unless I paid 54usd to ship it back to them. Never again.
25 februari 2026
Review zonder uitnodiging
Antwoord van Serenevibe Uk
We’re sorry to hear from you, but we’d like to clarify a few important points. All of our products are brand new. We would never send out used intimate items. Every product undergoes rigorous quality checks before shipping. Regarding returns, as stated in our policy, return shipping costs are the customer’s responsibility. However, we always seek to understand the situation before making any decisions. In order to verify what you received and assist you as best as possible, please send us a photo of the item to the following address : info@serenevibe-uk.com, along with your order number. Our team will then be able to review your case and provide you with an appropriate response😊🙏🏼
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