Serenevibe Reviews 35

DO NOT BUY - SCAM PRODUCT AND COMPANY

Took ages to arrive and DOES NOT WORK!!!

No amount of charging makes any difference, the light flashes but it doesn't switch on

Emails ignored £70 wasted, may as well have burnt it....

A impressive website, so ordered . What an absolute scam. Numerous e mails sent regarding faulty product. No replies , nothing . So angry

Doesn't work, I managed to fully charge it but it won't turn on. It's shoddy and I'm disgusted that these people get away with it. I will be returning the product to: the USA

total scam product. Doesn't charge, doesnt turn on. beyond crap quality. Total scam and should be banned from ads on social media

The product never worked. The battery will not hold a charge. This product is a scam. despite many complaints to Facebook, the company is allowed to continue to run ads on Facebook.
Emails to the company are not answered. I am left with a useless £60 product.

Awful product. Customer service emails bounce back. Poor quality - have to tape the charger into position. Had no way to return because no way to contact.
Shoddy product, sham company.
Order #2587.

I would give one review if I could, I purchased an item because they offered a 30 day money back guarantee, you have to email for return info, but despite numerous emails, they do not respond, their website looks professional and caring, but they don’t give a flying fig about customer care……. Do not buy from this company, I will be requesting a charge back from my provider
Update: I have now been given a full refund after contacting my bank for a charge back so at least I now have a positive result 😊

Terrible company. Used products. Makes you pay for returns. 54usd to send something back. They are the worst

I have had this delivered and it is not working. I have enquired about returning item but have had no response after several contact attempts. I have asked for full refund but nothing. If I could give a no star review I would . Completely been ignored . Yet they still sending marketing emails .

Great customer experience, love my product !

Absolutely appalling customer service. Received item but it is no longer required. I’ve tried on several occasions to request a returns form and even though the website details a reply with 24-48 hours, there has been nothing. Let’s hope for a reply through here.

The product (item) arrived damaged product. Its not working. Ordered on the 30th January. I received on the 5th of Febuary, plug and charge for 3 hours. But it's not working.

I want a refund or another product and where I should drop the product for pick up.

Please, look into this and let me know.
I look forward to hearing from you.

With regards
Abiola
👆
I sent emails several time and received no reply regarding the issue.

Absolute con artists don’t buy from them. Product didn’t charge and didn’t work. Sent numerous emails to them never a reply. As others say a complete waste of time and money.

Don’t reply to emails.
Product was faulty and didn’t work.
Luckily I got a refund through credit card company.

Order wasn’t sent and multiple emails ignored.

Do not use this company
If I could give no stars I would. Absolute nightmare. Item received but faulty and I am unable to contact the company as any email I send, even via Shopify bounces back,I advise anyone thinking of using Serenevibe DON'T - go to Ann Summers instead. This company should not be allowed to trade.

SCAM
Didn't receive product. No answers to emails. Now website is unavailable. £60 lost. Scammers

I recieved this product and it was working great, but it would not charge. It seemed as if the charging port was faulty. I contacted the company and asked them if they could replace it. I got a response asking for video of the item on charge, which i sent back. This was in August 2021, and since then I have sent 7 emails regularly asking for updates, and a further 4 emails to other email addresses i have found. I have not had a single reply since. The product is fine if it works, but dont count on any kind of customer service should you need them as you just get ignored.

The product, when it worked was highly effective, however after recharging it for only the second time, it doesn't turn on. Absolutely no response from emails. Poor customer service unfortunately.

I received the product at the beginning of September, after noticing the unit had quite a bad rattle to it when opened I contacted customer services to ask if this was normal before I used it, or a fault. After an email exchange they asked if I could send a video which I did, but had to chase up a week later to see if any updates, and again 3 days later. Finally on 30th September I had a response saying they were happy to send a replacement and could I confirm my address, which I did straight away.
I emailed on 19th October to check as I hadn’t had the replacement, no reply, again I emailed on the 27th Oct, no reply, through their Instagram account, no reply!
I have since emailed on 29th October requesting a refund as per their 90 day money back guarantee….no reply…and again 4th November…..NO REPLY!!!
I don’t understand how the customer service went from being great and replacing a faulty product to never replying to me ever again!!!
Awful service, really disappointing and I’m stuck with a faulty product.