Server Blink Reviews 298

One word sums it all up. Service. Customer comes first.

Great and clear communication! I truly appreciated Steve Warner following up on my order and ensuring it got out the same day I ordered it.

We purchased two APC Symmetra power modules, one appeared to have been damaged during shipping. After sending pictures of the damaged unit and box, Simon quickly helped us get a no cost replacement. These are heavy and expensive. Great customer service!!

Customer service is outstanding and communication is superb. 5 Stars

Don't hesitate to request anything from these quys. Not just server hardware. I purchased some Zebra Printers from them and they are great!

Received the equipment in a timely manner!

Simon was very helpull with the issue that we have.

Great price, equipment arrived in good working order.

Ordered a power supply from Chris at Server Blink. The power supply was new old stock. Still sealed in the original packaging. Unfortunately it was DOA. Chris went out of his way to expedite me another power supply and get the show on the road in a timely manner.

The team contacts are very responsive and helpful.

The part I ordered arrived ahead of schedule and as promised. Over all I was very satisfied.

We were hesitant to order first. However, I thought of giving it a shot. This order was for my research at the University. Tried to contact them. Chris Lee assisted with the order. Everything went smoothly. The shipment was also quick.

was not the unit thought I was getting and was more money then new for a refurb

Had a really good experience with thoughtfull customer service! I really appreciate Simon's support through all the process who solved all the questions immediately.

Chris was exceptionally helpful when ordering a specific hard drive for my application. I would use server blink again any time.

Very responsive when we needed something quickly. The package was shipped within a couple of hours of placing the order and Ben personally answered all my questions and walked my order through the shipping process.

What a great company to work with. Chris specifically was fanastic. Responsive, knew what he was talking about and really made a customer for life. Thanks!!

They listened to what I was asking and they knew exactly what I was looking for.

Starting with the not-so-good. I ordered four used HDDs from Serverblink at an attractive price. Three of the drives were DOA: one passed the SMART self-assessment, one failed self-assessment, and two were not even recognized by the BIOS -- a 75% failure rate! Clearly, there was a breakdown in QA or inventory handling somewhere. I reported my problem and was pleasantly surprised by the response. Simon was courteous and apologetic and pledged that he would take care of it. He did. After I provided photos, Simon took responsibility for problem and offered options. Unfortunately, the drives I ordered were no longer available in good condition. Simon offered a full refund or better drives at a slightly higher price. Ultimately, I elected to take the refund. Simon issued the refund quickly and turned an otherwise poor experience into a positive one. Things happen. What's important is how they are handled. I commend Serverblink and Simon for doing the right thing. They provided excellent customer support. Although this order did not work out, I'll definitely consider future purchases knowing that they take care of their customers.