After earning my helpdesk certification, I heard about this sim through social media and I wanted to try it out. So far, it does a great job of simulating what a helpdesk associate at the first tier g... Toon meer
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After about 3 days of the free trial, I had to go Pro. Unlimited tickets, calls, and voicemails! There is a step-by-step explanation for handling tickets and even an explanation as to why each step in... Toon meer
This website is good to understand what you need to do as a normal service desk operative but it is quite buggy, including with having issues with some of the tickets which are within the website. How... Toon meer
Saw this on tiktok. Its really great, especially for students like me who wants to know the basic stuff about the path of being a tech support. Its great for expanding your knowledge and the hint feat... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Service Desk Simulator is a hands-on IT support training platform built to help aspiring and current IT professionals gain real-world experience before stepping into a live support environment. Instead of just studying theory, users get to practice the actual work. They can troubleshoot realistic technical issues, work through support tickets, handle simulated phone calls, and improve the communication skills that are critical in IT support roles. The platform is designed to mirror what it's actually like working on a service desk. Users can complete practice tickets for free, helping them build confidence and develop the problem-solving skills employers look for. For those looking to take their training further, premium features include simulated phone calls and mock interviews based on questions commonly asked during real IT support interviews. We built Service Desk Simulator for career changers, students, bootcamp graduates, and entry-level technicians who want practical experience they can talk about in interviews. It's also used by educators and team leads who want a more engaging way to train students and new hires through realistic scenarios. Whether you're preparing for your first help desk job, getting ready for interviews, or training a support team, Service Desk Simulator helps turn practice into real confidence and job-ready skills.
Contactgegevens
Verenigde Staten
- support@servicedesk-simulator.com
- servicedesk-simulator.com
4,6
Uitstekend
27 reviews
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Really helpful and realistic
Really helpful and realistic to actual help desk issues. I work as a level 2 tech and this is pretty much the real thing. Def would recommended to newbies.
15 juli 2026
Review zonder uitnodiging
Masterclass
Just pure Amazing! I feel like im using this website like a native big W for the devoloper.
8 juli 2026
Review zonder uitnodiging
Pretty Cool
This service/platform allows me to have real world scenarios and emulates a day to day operation of a help desk associate. No BS. Its amazing and very educational. It also allows me to directly share my progress to LinkedIn and other platforms.
22 juni 2026
Review zonder uitnodiging
The most Awesome Experience I have ever had!
After about 3 days of the free trial, I had to go Pro. Unlimited tickets, calls, and voicemails! There is a step-by-step explanation for handling tickets and even an explanation as to why each step in the process works. This should definitely be used by anyone wanting to get into Service Desk, Help Desk or any other Tier 1 IT career.
15 juni 2026
Review zonder uitnodiging
Great For Students
Saw this on tiktok. Its really great, especially for students like me who wants to know the basic stuff about the path of being a tech support. Its great for expanding your knowledge and the hint feature is great because you can use it without any limit.
13 juni 2026
Review zonder uitnodiging
This platform made learning so easy
This platform made learning so easy. 10/10 recommend.
10 juni 2026
Review zonder uitnodiging
This game gave me more confidence on…
This game gave me more confidence on taking service desk role. I think this game has more realism touch than other games I played before.
8 juni 2026
Review zonder uitnodiging
Really good Simulator
Honestly, this game is very fun and engaging. 10 out of 10 would recommend. Give it a shot, I'm sure you would love it as much as I do.
5 juni 2026
Review zonder uitnodiging
Great hands-on practice for anyone…
Great hands-on practice for anyone trying to break into IT. The mock tickets and support calls helped me build confidence and feel more prepared for interviews.
This gave me a realistic look at service desk work. The practice calls and troubleshooting scenarios made me much more comfortable and confident applying for IT roles.
1 mei 2026
Review zonder uitnodiging
Real Experience, Fun Game
It's a genuine way to gain experience doing the job of a Service Desk Technician without having to go through the trenches of acquiring a real job in one. Offering real experience in a gamified format.
I love it!
2 juni 2026
Review zonder uitnodiging
Such a fun way to learn
Such a fun way to learn! I can’t even describe the potential here with ongoing advancement. Looking forward to see how it progresses in the future as well!
1 juni 2026
Review zonder uitnodiging
This website is so well made and not…
This website is so well made and not like anything else out in the market. 10/10.
30 mei 2026
Review zonder uitnodiging
I love this simulator SO MUCH
I love this simulator SO MUCH! it has been so helpful in my journey into tech!
1 juni 2026
Review zonder uitnodiging
Love this!!
1 juni 2026
Review zonder uitnodiging
This is a super useful game and I…
This is a super useful game and I really love the game!
1 juni 2026
Review zonder uitnodiging
Best IT game
I love this game so much. I love how it gamifies the Helpdesk experience. It is very addicting and has genuinely transformed my IT skills.
1 juni 2026
Review zonder uitnodiging
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