S-FORCE Reviews 173

Just got the Khan today and absolutely love it!! The design is sleek and looks clean, it pairs well with everything I wear. The company has since changed management and the turn around time is a lot quicker now for delivery. No more waiting months for your order. I got a tracking email same day. Also, there are a lot of reviews about customer support being terrible but they have hired all new people and are a lot better. Every contact I’ve had with them has been nothing short of pleasant. If you’re hesitant at all just reach out to support using there website chat option and see for yourself! The shift in management was much needed. Big things are coming for this company and I will definitely be buying again. Got my eye on the Napoleon right now :)

I purchased a watch for my husband’s birthday and it was a huge hit! Looks even better in person.

I was worried I wouldn’t get it in time so I contacted customer service and they said they ship in 24 hours. Sure enough, it shipped the same day as ordered, plus it arrived only 2 days after I ordered it. So needless to say, we are very happy.

I have one of their watches and the clasp pin broke. I have back and forth with them for nearly a month via email. STILL NO RESOLUTION. The watch is still under warranty and he insists that I pay for the pin plus shipping which I even agreed to do but they refuse to send me the email to pay for it. My guess is that they do not have the pin to replace and just waiting for me to go away. I could probably find it local but I WILL NOT. Its principal now. Back your word or stop selling your garbage..

As the reviews below mentioned about wait time, it was true because they were experimenting with a pre order business model but now this year 2022, they've switched back to an in stock business model and now there is no complaints! Great looking watches, normal shipping times. Huge improvement for them and glad to see they are back to normal shipping times!

I purchased a VIP Swole watch from these guys a few years ago. The watch has stopped working altogether and outside the warranty. I cannot get a watch repair person to touch the watch because they might need parts only the maker can provide. I contact SForce and they don't even have a repair dept. So I have a broke down expensive watch with no resource to repair. Hot garbage...thanks a lot!

Well contrary to what others have said the watch arrived promptly. However under the 2 year warranty having taken the watch (Model Thunderbolt) to have the battery replaced the jeweler had great difficulty removing the screws - took 50 minutes. On replacing the battery and securing the back with the very poor quality of screws he advised that it would be highly unlikely the screws would ever be able to be removed in future. Contacted S-Force customer service attached photos as requested. Reply came back saying the issue had been passed to their Technical Department, yes you've guessed correctly not heard a thing. Avoid this company at all costs product may look good but underneath its cheap garbage.

Ive been waiting for my watch since march and the excuses just keep coming.

I bought a watch from them earlier when they were swoleoclock and I liked it.

But now their website says November delivery for my watch, but I have been waiting since March. This is clearly not custommade - this is just an excluse to hold your money until they dont deliver.

Buy somewhere else unless you have money to waste!

Update - Got my watch 11 month after ordering!!!!

10 Monate seit der Bestellung meiner Uhr, man wird nur vertröstet es wir später, später, später… mike barns ist ein Betrüger

A absolute SCAM I cannot stress this enough. As other reviews noted, they tell you 90 days so you cannot get your money back from your credit card company. They send you updates on the progress of your watch like it's a Rolex to keep you passive. It has been 7 months and NOTHING. Buyer beware 100% SCAM DO NOT BUY!!!

1. Waited for my order for 8 (!) months. Plenty of excuses. Never received it.
2. Then had to contact my bank, as they didn't want to return my money.

MIKE BARNES the production manager is the biggest lair on earth he has pushed the shipping date back over 10 times and has stopped replying when asking for a refund. I have waited over a year!! Let's get this guys name out there as I am furious with this man!
SCAMMERS!!

Ordered a watch 18mar21 ,they swiftly and on the spot charged me 1640 dkk ,i was aware of their "90" days "production" time, which is a totally scam, after the 90 days i asked for a track and trace nbr ,they kept telling me due covid etc they had problems in production, and they kept me in that loop ,now i requested for full refund, and i got that, totally waste of time, and you give them a loan of your money, stay away grom this crappy company, totally scam
Sadly i had to give one star….

De overholder ikke deres leveringstid. De rykker hele tiden leveringen, de svare langtid efter på ens mail.

90 dage bliver til mere end 120 +dage.

Spændende om kvaliteten på uret er som kvaliteten på deres service...

Skal du bruge et ur som gave, så skal du nok bestille 1 år i forvejen, eller vælge et andet sted at købe gaven.

Ordered 2 watches. Their portal went down suddenly and when came back they removed the order tracking features. Since then, haven't heard anything back about their statuses.
Sent multiple emails to what I was answered "please be patient", "we will deliver soon" (being 'soon' an open date) and like that excuses for months.
Asked for a refund of my orders over 10 times by now without response. I'll sue this company.

They used to do great watches. Last year my wife got me a really nice watch for our 10th wedding anniversary. It arrived and within a few days had steam in. After the customer service told us to take it to a local watch expert to insure it wasn’t user fault. We did this and they replaced once we sent the faulty one back. New watch arrives few weeks go by same thing happens.
This was reported to them and after generic responses and promises of fixing the issues they no longer made that watch so to choose another. We did this.
It took I think 8 months to arrive!! We also saw many others on their social media saying about the long wait…
When it arrived after “being in quality control” for months the strap was scratched and does not work at all it will not fasten. I’ve been waiting 7 weeks with promises of having someone get back to me but yet nothing!!

Avoid!

Please do not order from this company. They take your money then other than an initial email they do not contact you again. They do not respond to emails and they block you from contacting them on messenger. I will be requesting my money back through visa. Please do not get conned by this fraudulent company.

This company is absolutely terrible. Do not purchase from them they will keep your money and refuse to give a refund I've been chasing a refund promised 4 weeks ago. My initial order took 220 days to supposedly arrive and it didn't. I therefore requested a refund. PayPal can't dispute it because it was over 180 days so if you haven't received your watch within the 90 day's dispute it. My bank can't dispute it either as it's over 120 day's. Please please please stay away from this company and dispute your order as soon as possible with PAYPAL to get your money back.

This is a fraudulent company and no watch arrived so angry with them do not buy from them !!! I am now contacting the ombudsman they have taken my money under fraudulent means .

Almost a year waiting time for a watch. An utterly disgrace of a company

First off don’t fall for the fake marketing illusion that these watches are made by hand and are custom built to order. They are average quality watches (no where near a premium watch) that look cool. Beyond that is simply a marketing gimmick. More than likely they are mass produced in India or China and mostly to completely preassembled via production process not by hand lol.

The emails they send which is part of their gimmick are annoying at best. Silly updates saying your watch is in this stage of production come at specific dates after purchase. Case in point I got an email saying my watch was complete and ready to ship, problem is I got another email saying delayed to July when it was supposed to be delivered in May. These “production emails” are a meaningless market ploy and simply a way to try to make people feel ok that you are basically giving the company a free loan for operating expenses for the promise of the watch to be shipped in 90 days.

Problem is they are not shipping in 90 days even though they said my watch was done lol. So now they have had my money for 6 months and I’m on my third delivery date update, they will have my money for what will end up being 7 plus months.

My best advice is to not order from this company. The 90 day delivery window puts you outside of most dispute timeframes/plus delay in shipping does not really fall under a dispute. It’s not worth the hassle. But if you want to give them a 90 plus day free loan (I call it this even though it’s a payment but the time to ship is so exaggerated I call it a loan) then order. Don’t believe the hype, these watches take no where near 90 days to make. This review is my opinion and based on my experience with S-Force Watch Company as well as just plain common sense.