Sports Direct Reviews 

normally i would buy at the store but as it was xmas i dont have a car i thought i would go on line now what i did not do was read the reviews if i had i would not have gone ahead but i ordered on line then imediatly regreted it after looking at these rewiews but i crossed my fingers now on their website they do not have reviews anyway i put down for normal delivery and ended up with evri next day and it came quick i checked imediately as the right size and color all is fine they fit my husband like a glove he is well pleased i am lucky i suppose but all went well

Still waiting on a Refund for two pairs of Adidas Trainers. Returned via tracked courier in same packaging on same day of delivery. They can only find one pair returned. This is despite my order history showing two pairs of identical trainers being ordered on the next size up the same afternoon. Complete Joke so frustrating...

I ordered two items on line, they weren't true to size and poor quality compared to previous purchases of the same product. I had to pay £4.99 for the return label which I stupidly assumed would be the total cost. Sports Direct then took £4.99 off my refund too so it cost my about £10 to return a £30 item. Be aware !!!!!

Ordered goalkeeper gloves on two separate occasions and both times got the correct packaging but with the wrong gloves inside.

Order personalized football shirts online. Product never arrived.
there is no support available - you can speak to a bot, who only has pre-canned interactions, none of them fit the scenario. there is no phone number.
you send an email - they respond that they are "working on it" but nothing happens.
After a week I managed to get the bot to pass to a chat agent after picking "something else" multiple times - only then did the agent confirm the item was lost in transit and offered a refund.
Will not use their online option again.

Read description well if it is marked style can differ you might as well not choose what you buy. They send you something and you better be happy with it because you are paying to send it back otherwise. Safe to say it is not a very costumer friendly policy.

Laughable, completely wrong item received . Abosolute joke of a returns process, I have to pay to return? Avoid at all costs.

livraison catastrophique , service clientele une honte , manque des produits dans la commande , 3 semaines de bataille , manque toujours une paire de basket vole alors que signaler sur le bon de livraison , passer votre chemin et acheter ailleurs , UNE HONTE

Title: Poor Service, Broken Returns System, and Hidden Charges

I ordered a pair of trainers for my husband for Father’s Day from Sports Direct. They didn’t arrive on time, and when they finally did, they didn’t fit.

I went into a store to exchange them and was told I could only return them online, which is incredibly inconvenient and not clearly explained when ordering.

When I tried to return them online, the system wouldn’t allow me to process the return — and to make matters worse, the dispatch label had cut off the order number, making it even harder to complete the return.

Even if the return had worked, I discovered it would cost me £4.99 just to send them back, which feels like a rip-off, especially given the hassle I’ve already been through.

This whole experience has been a mess from start to finish — poor communication, poor customer service, a broken returns system, and hidden costs. I won’t be shopping with Sports Direct again unless they seriously improve how they treat their customers.

delivery took ages,
no update whatsoever for few days on end,

enquired with customer service, NO answer.

C est reparti
Désormais je ferais 1 commentaire tous les jours jusqu’à ce que vous remboursiez la commande que je vous ai renvoyé !!!

J’ai passé une commande le 26/02/2025 n°SDFR50001000777810

Je l’ai renvoyé entièrement.

J’ai contacté le service client, ils me disent ne pas avoir reçu ma commande alors que le suivi colissimo indique qu’ils ont réceptionné la commande.

Après avoir insisté en leur montrant les preuves qu’ils ont bien reçu le colis maintenant ils me disent avoir effectivement reçu le colis mais qu’il était vide !

Et donc qu’ils refusent de me rembourser !

Je suis fatiguée de me battre pour avoir mon remboursement mais Jvais pas lâcher.

Je vous garantie que tant que je n aurais pas mon remboursement je vais aller sur toutes les plate-formes afin de partager mon expérience.
SPORTS DIRECT À FUIR !

Buongiorno,
lo scorso 28 Aprile 2025 mia moglie Simonelli Maria Francesca ha acquistato presso la ditta Sports Direct, online, delle scarpe da ginnastica Nike del valore di € 59,99.
L'acquisto ha come numero d'ordine SDIT50001001014958.
Poiché a tutt'oggi nessun articolo é pervenuto al mio domicilio, malgrado la transazione abbia avuto luogo nella data sopra riportata, con incasso a favore della ditta, ho chiesto con cortese urgenza di fornirmi ulteriori dati di tracciabilità della spedizione, indicando recapiti telefonici da poter contattare per ottenere utili notizie.
Ad oggi nessuna notizia

The only way your service could improve globally is instant delivery by drone!

It still hasn’t arrived and I’m not even able to log in to check my order status.

Still didn't receive my order and nobody replies to my messages!