Two hockey playing sons. One absolutely obsessed with keeping grip fresh and perfect. Also obsessed with keeping his sticks (indoor/outdoor) ‘bussin’ The extensive choice of colours and personal... Toon meer
Bedrijf heeft geantwoord
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Complete scam! Avoid! Ordered two items, they only sent one, and then continued to ignore me when I tried to get in contact with them. EDIT: I finally managed to get in contact via phone as the... Toon meer
Bedrijf heeft geantwoord
The products are as they always have been, fit for purpose. The benefit of using ShammyShack is the range available in one place, though marks deducted because often several items are out of stock... Toon meer
Bedrijf heeft geantwoord
I ordered some grips for a new stick and ordered it with next day delivery. I have yet to receive my delivery - I emailed the Shammy team and have had no reply either. Have previously used this compa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We started Shammy Shack in 2010 as we wanted to bring colour to the world of hockey. We were the first company in the world to provide five different coloured over grips and now you have the choice of over 50, still the largest anywhere on the planet. Talking about the planet - As parents we want to safeguard the environment. We recycle as much as possible and are striving to be plastic free by the middle of 2019. We don't use product packaging and have implemented a walk to post scheme. Hockey players like us have a great reputation for fair play. We try and emulate this at Shammy Shack by not charging too much for postage and packing and keeping product prices as low as possible. If you don't receive your order for some reason we will replace it without moaning, something we try and do when the umpire's decision goes against us. We are always looking at ways to improve and innovate, if you have any ideas we'd love to hear from you. What's coming up? Well that would be telling but we do have some exciting things in the pipeline.
Contactgegevens
Verenigd Koninkrijk
- shammyshack.com
2,7
Slecht
27 reviews
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I ordered some grips for a new stick…
I ordered some grips for a new stick and ordered it with next day delivery. I have yet to receive my delivery - I emailed the Shammy team and have had no reply either.
Have previously used this company with no issue, however this time it has been very disappointing.
3 februari 2026
Antwoord van Shammy Shack
Hi Josh, did you receive our email? The courier says that your items have been delivered.
Delivery was longer than expected.
Delivery was longer than expected.
Product very good.
Comunication very below par...
20 januari 2026
Did not receive due to tariffs
I keep getting emails saying i need to pay tariffs. I paid shipping do ????
11 december 2025
Ordered three personalised grips
Ordered three personalised grips. Two were absolutely perfect. One was faulty. I have emailed shammy shack three times now without any response. Really poor customer service!
18 november 2025
Antwoord van Shammy Shack
Apologies for the slow reply - we are manic at the moment with Black Friday and Xmas orders. As it says on our website we will always replace faulty goods without any questions. Sorry this has taken longer than we normally aim for.
Fantastic as always!
29 september 2025
I recieved my order over a week after…
I recieved my order over a week after the expected delivery dates. My delivery was supposed to take 3-4 days however it did not and I was not informed or anything throughout this
29 september 2025
Placed order never received.
Placed order on 9/19/25. Emailed on 9/29/25 for an order update. Received email back that it will take max 3 weeks. Emailed on 10/9/25 that I have not received my order. Did not hear back. Emailed again on 10/15/2025. Still have not heard back. They took my money and now are not responding.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Shammy Shack
Hi Dan, I think we have now resolved this issue and sent you a replacement as it seemed your order was lost in transit. Apologies for the delay in sorting this out for you.
Product is great but the description…
Product is great but the description had said i would be contacted to have input into the colors i recieved. Despite emailing i was never contacted and just sent a generic mixed box
11 september 2025
My package still hasn't been delivered…
My package still hasn't been delivered I ordered it a month ago
28 augustus 2025
I haven’t received my order
4 september 2025
Antwoord van Shammy Shack
Hi Alice, your order was sent out last week so should have been with you by now.
Superb grips and superb service
Superb grips and superb service & delivery. Have ordered 3 for £10 (to make the most out of the site) several times now and even getting to the point where teammates ask for advice and direct them to ShammyShack and they ask me to add 1 for them to my order to save on postage!! Great work guys.
31 december 2024
Antwoord van Shammy Shack
Thank you Adam, we have tried to keep costs down (we haven't raised the price of our grips since we started some 15 years ago) and deliver to you as quickly as possible. We hope you have a successful season.
Happy with Product but not Delivery Time
Delivery took over 1 week from confirmation of despatch not 2-3 days as suggested.
Not all required colours were in stock either so had to order alternatives.
11 augustus 2025
Antwoord van Shammy Shack
Hi Stephen, thanks for your review, we send as much as we can by Royal Mail to keep costs down, but sometimes this means they are a bit slower than we would like. Hopefully most of our products are now back in stock.
I placed an order on July 31
I placed an order on July 31. I was charged on August 1 today is August 20 and I have not received the order. I’ve sent two emails in regards to the shipment. I have no delivery updates as of today. It’s a small tiny order for two stick grips and it’s been three weeks and no updates and no product..
6 augustus 2025
Antwoord van Shammy Shack
Hi Joy, I'm sorry you had a delay in receiving your grips, sometimes they do go missing in transport. Please feel free to send me a whatapp message if you still haven't received them and we will be happy to send out a replacement order.
Antwoord van Shammy Shack
Hi Max,
You have selected our economy postal service to Germany (
International Shipping - Surface Mail) which can take up to three weeks for delivery. We offer this service to try and keep costs down. In future if you chose one of the premium services we can get your order delivered quicker.
You didn’t have the colour I wanted
5 februari 2025
Helpful owner who rectified issue, ask for colour swatch
Ordered a selection of grips for my hockey club. The white ones were perfect, and had been in contact via WhatsApp for a request on thread colour, but the blues ones were very different to the advertised colour. Got in contact and Jeremy was very helpful with reordering in the right colour at a discount. Would've been helpful to get colour confirmed before placing order.
23 januari 2025
Review zonder uitnodiging
I still haven't received my order or…
I still haven't received my order or any info as to where it is or when it will arrive, it's been a month. The Shop app is too invasive for what i want. if thats the only way to track I will switch companies.
9 december 2024
Antwoord van Shammy Shack
Hi Tim, the office has been shut for the Xmas break but I can see that your order was sent out on the 9th December via surface mail. This is our budget shipping option and doesn't include tracking. It usually only takes about 3 weeks maximum and is often a lot quicker. We will get another order out to you when we return on the 2nd January. Please feel free to reach us on our whatsapp +447722311330 as this site is for reviews rather than getting in contact.
Prompt delivery
4 december 2024
Antwoord van Shammy Shack
Thank you, we try our best to get your orders out as quickly as possible.
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