service let down by its administration
Charged for a week that I didn't book - some nonsense about staffing and resourcing needing to be in place even though we were informed that there would be no minding service for the first full week of the school term due to early school finishing for junior infants. NCS credits missing from invoicing and this is made my problem to sort out with another arm of the Sherpa Organization because someone hasn't done their job properly. Have had multiple parents warning me of the total inflexibility and problems dealing with Sherpa, that they use another local afterschool club instead, Curious Minds. I think I understand now. Wont be using Sherpa any longer based on the lack of the administration service because no matter how good the actual carers' may be, all booking and payments and invoicing goes through to a poor administration body