Shield Home Loans Reviews 

Emily is truly so kind!!! She treated us like we were family. She truly helped me get out of such a dark place. She explains things so clearly and makes me feel confident. I can truly say I’ve never felt that way during these transactions before. Emily is truly someone who has your best interest at heart and would recommend her to all my friends and family!!

Jose Becerra and Lisa Moreno are the Dynamic Duo that handled my recent home refinance. These two individuals are the SuperBeings that made my experience with Shield Home Loans awesome and amazing. If you want a professional team and a quick closing with people that have a genuine concern about getting you the best results, I trust and recommend Jose and Lisa of Shield Homes Loans

Don't trust Shield Home Loans. They start off with great talk and then hide critical details. The details of the loan were hidden until I was sitting with the Notary. I called Henry and he had the nerve to claim we had already discussed the changes. There was no discussion at all. He lied. All of the credit card debt was to be included but only 1/2 was included. Of course he got 100% of his pay while delivering 50% of mine. Truly disgusting ethics by this one individual. The same Henry got me with some insurance guy that wanted to roll my auto insurance with the home insurance. He tried to charge me $110 more per month on auto than I was currently paying while also trying to convince me that I was saving $1,000 annually. Go with anybody else and your chances are better. UPDATE- Senior loan officer Henry Qaiser promised repeatedly that I would be able to skip 2 payments. It turns out that was a lie also. Rocket Mortgage has tried numerous times to contact Shield with little to any response. They stated that they tried to contact me. Another lie. No email, text or phone call. Shield Home Loans can't be trusted for anything that they say.

Your company has the worst customer service that I have every experienced. I had to call several times to get someone to answer my questions. When placing the loan, I had no trouble at all getting in touch with someone after application was being processed everyone seemed to disappear. For a moment I even thought that this may be a scam but found out its just poor customer service.

I was contacted by Jacob with Shield and we scheduled a phone conversation for 10:00 am on Wednesday 6-18. I sent him a text explaining my situation to him, trying to give him a heads up. When the time for our phone conversation he didn’t call or respond to my texts, he ghosted me. How unprofessional and if Shield employees people like him stay away from. By his unprofessional behavior speaks volumes of the company!!!

I would like to thank Jose Bercerra and Lisa Moreno for the work they did to get me approved for my home refinancing. When I thought no one could do it, they did. I am so pleased with their professionalism and hard work. I really appreciate you to and can’t wait to work with you in the future.

Jose and Sabrina were a pleasure to work with. Both were very good and keeping me updated throughout the process. They made it very easy for me to refinance my mortgage. 100% percent recommended them both.