Lost $1000 from their negligence and ignorance
They were fine for a while, now their CS is SH*T. I was using them while connected to my UPS acct. But now do NOT receive the discount unless I buy the label from directly them, Rollo. Which then leaves everything in THEIR hands as they "own and generated" the label...so if something goes wrong, THEY have to be the contact with UPS. I had a mirror damaged. Long story short, they sat on the claim for weeks. I submitted everything needed. They did NOTHING. Kept calling UPS, they did not have all pics in. I sent Rollo MORE than what UPS requires. Not my first rodeo. Back and forth w Rollo. Finally UPS denied the claim..which I KNOW they would have paid if properly submitted, as I had all elements needed to show proper packing. $895 plus shipping cost LOST because of Rollo's ignorant staff and lack of caring at all. NEVER using them again. STAY AWAY








