Ship & Play Reviews 179

Clubs arrived in perfect condition 3 days early.

Luggage arrived early

This service was SO COOL! I Highly recommend doing this for a much more relaxing travel experience. I actually used this service as a way to receive a second suitcase halfway through an extended vacation. It was so nice to have more clean outfits and have them waiting in my room when I arrived to Rome! Will absolutely be using again.

Excellent customer service! Any questions I had were answered quickly and helpfully right away.

Everything went well, no complaints! My shipment arrived on time and all pieces of luggage were delivered!

Pick up and delivery was very easy, it came early. And nothing was harmed inside of the bag. I am going to be using this a lot in the future!

The service was very personnalised, helpfully and fast.

On time arrival and fair pricing

Ship & Play had told us that a person would be at Port Everglades as we disembarked from our cruise ship to receive our golf clubs. That someone would be holding a sign with our name. We were told the sign would say Ship and Play and have our name on it. This did not happen. We spent 30 minutes trying to find the person. The company that Ship & Play outsourced our pick up to, was called IBC Messenger. The person that was there to get our clubs was a holding a sign that said "Free Luggage" - not our name and no mention of Ship & Play. We walked past this person many times. Thank goodness Ship & Play provided us a phone number for IBC Messenger because we never would have eventually found the person. It was quite frustrating. Also our clubs were to be shipped via Fed Ex. Never once did Fed Ex let us know when our clubs were delivered to our home. We were still out of state and not at our home, counting on Fed Ex (or Ship & Play) to communicate with us via email or text when our clubs were delivered. This never happened. Thank goodness we had Apply Bag tags in our golf bags so that we could track them. And nice neighbors who let us know that our golf clubs were sitting on our front porch. We would have had no idea that our clubs were delivered and they could have been stolen off our porch. Again, quite frustrating.

I’ve done business with other luggage shipping companies and have been serially disappointed. Ship & Play delivered as expected, sooner delivery than i expected and with minimal effort on me, the customer’s part. Well done.

Awesome experience all the way around. It was half the price to ship my carry-on rather than pay the crazy airline prices. Plus, I did not have to deal with carting the luggage around. I sent it a couple days ahead and it was earlier than expected. The customer service was excellent at drop off and over the phone. I will surely do this again!

Pick up and delivery were on time for all 3 shipments

I’ve used Ship&Play twice and both times I’ve been very satisfied. They do a great job, it’s simple and eaay, and your items get delivered in great care.

Smooth experience. Helpful when called for help.

We had a truly fantastic experience. There was a tiny hiccup with pickup, but they fixed it right away, and our things got to our family’s house the day before we even arrived. We shipped our stuff off before we left vacation to go home, and it showed up a couple of days later. This service was such a relief when traveling with kids—especially sensitive ones

They’re easy to work with and efficient with my delivery.

Customer service was terrific. Instructions were clear and helpful and I can't say enough for the service that we got in picking up and then delivering our luggage to our home. It made our move so easy. I will definitely use you again.

Great communication and bag arrived early and undamaged. Using this service going forward. No more lugging around heavy bags.