Shiptosail Reviews 

Buyers beware I would give 0 stars if I could. No communication. No order update I have emailed several times referencing the order number No reply. The "customer service" phone number is ALWAYS a busy tone with no answer.
I ordered merchandise for my grandchildren last month.
Shiptosail immediately charged my card the entire amount. To date nothing received. Not even a reply to email requests for information V ery poor company in my opinion Would never order again

I had a great customer experience. Communication was excellent, and the service was provided without any issues. Julia addressed my concern right away and made the entire process smooth and stress-free. This was one of the best customer service experiences I've had. Thank you, Julia!

If I could give them a zero, I would. I ordered 2 solar fountain pumps (16cm) The water goes up 7 inches. China got me good with this purchase. $65.69

Ordered a pressure washer attachment. It is terrible. Doesn't work well at all ....no better than a regular hose attachment

Order the power sprayer nozzles, and never arrived.
Received an email saying it was shipped on 4/20.
Clicked on tracking link and it would not open. Tried to go to the website, and my carrier won't allow me to open as they have labeled it suspicious.
I sent a message for a refund. Not sure what will happen.

The item I ordered was $75. It looked like it was very high-quality artificial flower ground inserts and two huge bunches. It was nothing like that. The colors were faded. It looked so fake and poor quality and each bunch was so tiny. Nothing like advertised and the photos were not the actual product. There are so many good products advertised on Instagram or TikTok. It's a shame when a company takes advantage of the platforms to sell something that's not represented correctly. The worst part is after waiting a month for shipping, I knew immediately that they needed to be returned and there's absolutely no response from the company from their customer service email or from their website. Do not buy these items and do not buy from this company.

Waited and waited for item to arrive. Finally one day tracking said delivered, but never received anything. Tried contacting the company multiple times. Couldn’t get a hold of anyone and never received anything response. Scam. Do not order.

I need to send th de back, I bout two of them and I have never been so disappointed in an item.
They make it looks like it makes ice immediately. But guess what ice doesn’t get cold without electricity and this item has no hook up for it.
I don’t like giving bad reviews but this was $75.00 of something I could get at the $1.00 tree for $125.00 and put them in the freezer and get real ice.
So please send me an address where to shit this back. Thank you

I ordered Al smart camera glasses & I got regular smart Bluetooth glasses & I got 2 pairs with a deal & both was Bluetooth soo they scammed me soo I do not highly recommend & they don’t respond back to ur email still waiting on response smh

Ordered the dinosaur eggs bath bombs. Total scam. They made them look so big & make such a bid fizz in bath, it was all a lie. Do not order anything from this company, they are going to make u wait a long time for ur order, if u even get it then if u do get it, its BS! They are pos scammers scamming people that work hard for their money. Losers!

Placed an order in January and still have not received my package. The tracking system showed that it was “delivered “ but I did not receive it. Customer support will not respond. DO NOT TRUST THIS COMPANY.

I ordered from this website on Feb.23,2026 . I have emailed to the company for a tracking number , haven’t received that or my order . I am so sick of ordering off of these companies on the Facebook platform . They are always a ripoff . It is disgusting !!! I will report to BBB but this company is from China so nothing will be done .

I order from this website on january 6th a pair of AI glasses and still havent recived my package " im startin ti think this website is a scam" do not order from this site

I ordered my AI glass on Jan 3 and still haven’t received any update on tracking.Theres no tracking number and I email and message multiple times and they have no respond at all.
Very poor service 👎🏽

Company offered a 30 day money back guarantee… I was sent a product with no way of using it! There is no vape, just what looks like refills. I have asked 3 times if they sell a vape I can use. I was offered a 30% refund with no explanation as to how I can actually use the product if I want to. The whole thing is a scam.

This page is a scam I order long time ago and haven't received my product.. have sent several email and messages thru their website without any response.... the just stole my money

I ended up getting my Dad book shipped to the wrong address by accident and they graciously sent me a new one with no charge!! I appreciate that kind of customer service so much and will def look at their website again for gifts, thank you, thank you!!

This company is a scam. Ordered an item and credit card was charged. Never received the item. There is no customer service phone number. Website has you fill out contact. Did this two timeds with no response.

You have two charges on our Amex account…did not use. We will not pay!!!! Remove

I ordered a Gnome advent calendar which cost me $79 dollars. Let’s just say what arrived was not what they advertised. It is cheap and nasty and all I got was three badly made gnomes and 22 small rubber Christmas things that look like something people put on their crocs. Don’t buy anything from them.