Fantastic experience from start to finish. Diane was super helpful and a pleasure to deal with. Communication every step of the way which is a massive advantage when you are working in a fast p... Toon meer
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Lees wat reviewers zeggen
We ordered 8 x 12 Seater Space Saving Tables for a primary school. From start to finish the process was straightforward. Diane met all our requirements and kept in regular contact regarding progress u... Toon meer
Bedrijf heeft geantwoord
We had to buy a flat pack 8 drawer plan chest, quite an expensive item. After a lot of research online, I found Shoc. Their prices were better than their competitors for the same item, but what was... Toon meer
Bedrijf heeft geantwoord
I ordered a Julian Bowen coffee table from Shoc and entered into some very professional and customer focused dialogue from Diane at Shoc beforehand. Once ordered I received further emails to keep me p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
If it's furniture...we do it! We deliver all kinds of furniture for schools, homes, offices & canteens, we source the very best of the UK manufacturers and negotiate great pricing and pass the savings on to you! We are confident our prices will never be beaten so we have a price beat guarantee! We also have a bespoke facility, so if you want something made to specification, please contact us for a quote! We deliver/ship nationwide either by out own vehicles or trusted courier network. We can also arrange a "white glove" delivery service where we can unpack and assemble your new furniture. Our statement is "if it's furniture... we do it" so if you don't see what you want on our extensive website, feel free to call us and set us a challenge.
Contactgegevens
HD6 3SR, Brighouse, Verenigd Koninkrijk
- 01484 300270
- diane@shocfurniture.co.uk
- shocfurniture.co.uk
4,9
Uitstekend
68 reviews
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Antwoord van Shoc Furniture Ltd
Many thanks for the Review! Glad we could help :-)
Was kept informed at all stages of the…
Was kept informed at all stages of the order and delivery, any questions were dealt with promtly and information given was always correct. would recormend
9 oktober 2020
Antwoord van Shoc Furniture Ltd
Many thanks for your feedback Karen, its nice to know in uncertain times, our standards are still important to us.
Delivered as expected
22 september 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Thank you for taking the time for feedback, its much appreciated.
Faulty item received and company refusing to take any responsibility or offer any refund without us losing 40% of what we paid!
I am very disappointed to be writing this but I do not want anyone else having to go through the stress and disappointment that we are going through right now with a baby arriving in the next two weeks!
We purchased the x4 piece Lancaster grey bedroom set. We appreciate it isn't the most expensive range of furniture but it is for our little boys bedroom and was still £309! The three wardrobe doors have holes all over the fronts of them which are very obvious. We took videos and sent these to the company asking for replacement wardrobe doors, for them to reply saying that this is how the furniture is meant to look! It looks like someone has owned the furniture before us and has hammered holes incorrectly into the doors! Also if the item is meant to come like this then why is this not specified in the description on the website?!
We then requested a full refund to be told that returned items only receive a 60% refund ... but we are not wanting to return the item by choice, it is very obviously faulty.
We appreciate that times are hard for companies and we really do hate to complain and understand that it is not ideal for the company to have to sort all of this with their supplier but the service since receiving the furniture set has been appalling.
And the final factor causing me to leave this review was being told in an email from the company "there is no helping some people" ...
18 september 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Hi Kate, thanks for your feedback, which we believe is only fair to reply to.
Firstly, I see you have left a total of 3 reviews and all complaints, so I do not find your review surprising.
As we explained to your partner (Euan) the holes in the corners are 1 mm pin tacks to hold the edging in place, without this they would fall off. They aren't noticeable to the naked eye from a small distance but zoomed in on a camera will look a lot worse, they are also symmetrically placed and it clearly looks like part of the design. As for 'All over the doors' i believe from your images, this is 2 pin holes at each end of the trim in the 4 corners. The furniture purchased is not MDF and therefore not fillable and paintable like suggested but is paper on board as clearly mentioned in the description of the product on both our website and the website that you asked us to price match to £293.71, which we happily did. We assumed therefore that you had done your homework on the product.
There are lots of reviews for this item online, some good, some bad, but many appreciate the fact it is excellent looking furniture, which doesn't look budget, but definitely is. We have sold over 50+ sets during lock down alone and not received one complaint over the pin holes. Those who have received scratched or damaged parts have had them replaced. However we explained to you this is how they are manufactured and that they are like this on our shop floor models, which you are welcome to view.
We did say if you are not happy with the item, we can arrange collection or you can return to us at your own expense but as per our terms and conditions this is chargeable at the 'suppliers' rate which in this case is £65. As its simply the fact that you no longer want the item, the original delivery fees (£55 originally paid by ourselves - proof if requested) would also not be refunded to you, as we would not be refunded this from the wholesalers.
As a reseller of this highly sought after & competitive product we barely make profit and we already lowered that when you asked for a price match. It is not our policy to 'try before you buy' and therefore we do not pay for this privilege, you are requesting.
After several emails from yourself with the promise of a bad review and taking us to trading standards on two occasions, requesting us to back down on the fees and demanding a full refund, accusing us of manipulating the images supplied by the wholesaler and not supplying exactly what you ordered (even though it is), the above comment was made at 11.11pm after a very long day! and we apologise for being human.
The total charge works out at up to 40% again as clearly explained in our terms and conditions, which I agree in your instance is a hefty fee, but these are not light items - a total of 136 KG between 4 parcels and a 2 man delivery service - evidence of the charge we paid and the collection/admin fee is available on request to show you that we do not profiteer from this in anyway.
Sincere apologies we cannot seem to provide you with a mutual solution despite our efforts which we do not believe is appalling in any sense of the matter, but following procedure and good luck with the baby.
update: GFW have kindly offered to send replacement doors, however they have confirmed the trim is added after they are wrapped so the pin holes are unavoidable and you should be under no illusion that the replacement doors will be pin hole free.
Very impressed, prompt delivery.
I have been really impressed with this company. Because the item I wanted was out of stock I called them to find out when I could get it. I was expecting delivery of my chair to be approx 3 weeks from my order date but I ordered it and they called within 2 days to say they could deliver it. I literally had the chair in my living room 2 hours later!....and I love it! I dealt directly with a lady called Diane who was very helpful and honest and I would recommend this company.
16 september 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Many Thanks for your feedback Catherine, we love to surprise customers sometimes when we manage to secure products faster than originally promised :-) will pass on your Comments to Diane and thanks once again.
Superb
Looked for the Julian Bowen Dining chairs in Natural colour and finally found them on Shoc Furniture. Good price and FANTASTIC customer service. Highly recommended.
8 september 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Thanks for the Review Simon ~ we love to go the extra mile for our customers, this is why we have offered to collect from the supplier to get to you sooner! All part of a days work - see you again soon. ~Shoc
Antwoord van Shoc Furniture Ltd
Thanks for the Review~Shoc
Kept informed of orders by phone call…
Kept informed of orders by phone call and emails.. refunded next day for item not in stock
25 augustus 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Many thanks for your review - sorry for the out of stock item and thank you for understanding during this crazy time. ~Stay Safe~
Great experience with SHOC…
Great experience with SHOC Furniture..tried to get a bed initially with a high street brand to be told it would be a November delivery at the earliest. Contacted Diane at 11am and it was delivered at 7pm the same day. Brilliant service and really good prices. Thank you so much, I’ll be back!
23 augustus 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Many thanks for your Review - So glad we could help you in your time of need :-) - Shoc
Good product and communications.
14 augustus 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Many thanks for your review - much appreciated. #staysafe
Excellent Service
Excellent Service. Delivery was delayed due to Covid, but they kept me informed throughout. The product is good value and fit for purpose.
8 augustus 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Many thanks for your review and thanks for your patience! x #staysafe
Brilliant service
Brilliant service , Efficient, friendly reliable team.
Absolutely love my chair.
Highly recommend Shocfurniture .
And great value when comparing identical product at other stores .👍👍😀😀😀
28 juli 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Aww many thanks for this lovely review - it is very appreciated. #staysafe
Great service
Fantastic quality. Really happy with the furniture and the delivery was seamless
14 juli 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Many thanks for your review it is very appreciated - #staysafe.
Antwoord van Shoc Furniture Ltd
Many thanks for your review - it is very appreciated. #staysafe
I have just taken delivery of an Alliance BIMP Deluxe High Back Draughtsman Chair
I have just taken delivery of a Draughtsman Chair.
My entire experience with Diane from Shoc Furniture was great from my first enquiry right through to receiving excellent advice.
The choices of fabrics and extras are plentiful and delivery was very fast for a bespoke item.I was kept up to date with the progress of my order.
The chair is so comfortable and looks great.
The only surprise was the poor packaging, BUT this is down to the Manufacturer NOT Shoc Furniture.
Thanks Diane - my chair and I will be very happy together! :-)
8 juli 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Hi Debbie, Many thanks for your feedback it is very much appreciated :-) Love the picture you sent us of the cat enjoying your new chair! Was our pleasure to serve you. #staysafe
Items advertised as in stock are not in stock.
Items advertised as in stock and next day delivery available. After ordering was told that the items were not in stock and were expected in 2 to 4 weeks.
Was offered upgrades which I agreed to only to be informed 2 days later that these were sold out as well.
Checked the website and all these items are still showing as in stock..
30 mei 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Hi Lee
Many thanks for your review, we are sorry that you are not happy, but as explained during this time and as it states on the website, we are dealing with exceptionally high demand of orders for the Nitro Concepts chair. Which you were aware of because you have failed to secure anywhere else! You were offered an alternative via email, which by the time we received your reply, these were sold out, as explained we have stocks becoming available on a daily basis hence why they are offered for sale still...As for the website showing items as in stock - we only simply have in or out of stock but we do take back orders for those who have patience to wait for goods, we change items to no stock if they are going to exceed 4 weeks. I think slightly unfair to leave this feedback as you were informed during the process and also offered the option to cancel for refund.
Regards Shoc
Very pleased, highly recommend
I ordered a draughtsman chair for my home office. The ordering process was straight forward, communication excellent throughout, delivery was prompt. When I unpacked the chair and assembled it (very basic assembly) I was super pleased with the quality and the overall product was exactly what I needed.
30 mei 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Hi Harriet
Many thanks for your feedback it is very appreciated.
#Staysafe
Shoc Furniture
Didnt have the item in stock
Didnt have the item in stock, but answered straight away and processed a refund immediatley so no grumbles.
28 mei 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Thanks for your feedback Carl - It is very appreciated and sorry we couldn't supply you this time, due to national shortage of furniture items.
Regards
Shoc
They were great had some problems but…
They were great had some problems but were sorted straight away.
1 mei 2020
Antwoord van Shoc Furniture Ltd
Apologies for not replying sooner to this review, it must have slipped through our net, but thank you all the same.
Still dont have my delivery nor…
Still dont have my delivery nor notification of when it might be dispatched - I ordered over 2 weeks ago! Hard to give proper review but have been emailed twice now to give one so here it is.
30 april 2020
Review zonder uitnodiging
Antwoord van Shoc Furniture Ltd
Hello
Sorry Trustpilot automatically request reviews. We do hope you have your order and are happy overall with the product & service supplied? Maybe we could see a high star rating review :-)
Regards
Shoc
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