Shockwarehouse.com Reviews 1.170

Poor service all the way around. My ordered was split in two and I got the fronts in a week. The rears came three weeks later. I emailed and got corporate double speak saying they were working on it. I called and was put on hold for 20 mins. All around a bad experience.

Worst company for 2025. I’m out of 585 dollars. They delivered my package back to themselves and kept my money

So I actually bought a product from another supplier. The fulfillment was short a item and in trying to find a help line number I accidentally clicked on shock warehouse and started a text conversation with Anthony

You are now chatting with Anthony

yeah if you ordered from us would have had that problem , have a great day

What??? Is this not shock surplus??

NO it isnt you F—king stupid piece of shit

learn to f—king read ,

it is Shockwarehouse you , in business since 1986

Buddy sorry to ruin your day not sure how I got this number no need to be so hostile and Im sure your boss will love to read this response when I send it to him. Have a great day and sorry for the inconvenience
Best
John

My bad for not paying more attention. Sometimes the search engine ads all look the same. It was an honest mistake, but the response was uncalled for and in bad form. Hope this review helps with your decision-making process. Good luck

Very poor customer service.

They ship fedex and you will need to be there in person with ID to receive, you cant sign the door tag.
They don't answer emails, ever

The suspension items I needed were in stock and competitively priced. I liked that the company is in the Midwest. The items were accurate, well packed and received without damage. Not the fault of the company, but KYB recommended always replacing shock mounts with new struts. The mounts on my Civic were like new. The solid plastic bearing ring is available elsewhere for low cost. The cost of restocking plus shipping seemed excessive, so I bypassed the hassle of returning and grudgingly just installed the new mounts.

Arrived 3 days before scheduled delivery. Great experience with fast delivery.

Very easy to navigate the website and find exactly what you need.
Shipping was very fast.
Overall a great experience.

Great website, easy to navigate. My mechanic will install soon. I will update review after installation. Thanks! “Update” Mechanic installed shocks with no issues. Perfect fit and much improved ride for my Tacoma! Will be ordering front shocks this spring! Thanks again!

Ordered bilstein shocks for my truck. Received bilstein shocks for my truck. No problems. Decently packed. Quickly shipped.

Easy ordering process quick delivery on half the order and free

Great seller, fast shipping!

Haven’t installed them yet, but have had great and quick service. All past purchases have been great

Their website needs updating to include 2018 thru 2025 jeep wrangler JL & JLU vehicles. I purchased a set of shocks that were the wrong ones because of this. They charged a restocking fee of 10% plus return freight.
Lousy customer service.

Shocks recommended for my silverado was a home rin

Order arrived in a timely manner.

I was told I could cancel part. of order but that didn't happen. my part # 11-317555 must of been back ordered. I didn't have time to wait for it so I fabricated my own bracket i should have been notified about delay when ordered i would have purchased these elsewhere. Now to return bracket you are charging me 25.00$ . That is lousy customer service i should not have to pay for your mistakes if I am not refunded full amount I will never do business with your company. Very dissatisfied