Shockwarehouse.com Reviews 1.170

Very fast shipping!

I expect to pay the price on your bill and don’t pay another 200$ at delivery from ups.

It was not clear on your site…

Good Product, good price, quick delivery

I have ordered from these guys for years, I own 8 rigs and replaced all shocks and struts with these guys. Has always been above and beyond customer service and shipping. Sadly I never gave a great review like I should have. But this last go round was much different. The owners son answered the phones and we talked and at 30 foot pounds a top of a strut snapped and broke. It was supposed to be torqued down to 45 lbs. he told me my mechanic was either drunk or high from smoking a bowl beacuse that just doesn’t happen. It got worse from there and uglier from there. I will never do business with them again. He then told me I need to send it back and then they would send to bilstien and they would look at it and say nothings wrong and you are just wasting everyone’s time. Again got uglier from there as well. Feel bad for his dad who worked hard making a great company only to have kid ruin it!

There was confusion concerning my order and it was not clear that it was being fulfilled. I overreacted and gave one star as I only received half my order. It came quickly, nicely packed and within 2 days. I'll upgrade when I receive the other two.

Edit to add that,miraculously, i called them and got Carlos on the phone. After some back and forth about him not doing what he told me he'd do, he agreed to refund my $90. Still,its been 3 months. Stay away from this outfit.
Ordered 2 shocks and 2 sumo springs 3 months ago. Pieces tricked in over 6 weeks. One Bilstein shock was in correct box but wrong part. They rarely answer phone or email so took forever. Sent wrong one back got a other wrong one
2 weeks back talked to Carlos,sent pics to Lacey, said they'd send return label and proper shock
nothing happened. Out $84 plus tax. They are the worst. I'm giving up,they win and stole $90 from me.

Do NOT do business with Shockwarehouse. I purchased what I believed was a set of 4 Fox 2.0 Shocks/Struts for a Ford 150. I believed this based on using the drop down menu to select my vehicle, and the picture it showed for said parts matched what would fit my vehicle. What I received was a set of two shocks for a Chevrolet Avalanche, and a set of two shocks for a Hummer H3, that were not at all what was pictured. Why those things are in a set to begin with is beyond me.

Fast forward, contacted them, tell them these are not the parts I had intended to order. They send a return label through Fed-Ex, and say they will issue me a refund once they receive the parts.

I later receive an email saying the refund was issued. It was not. By this point I have opened a dispute with my credit card company, after verifying that a refund was not issued. They continue to apparently lie to my credit card company, as the last message I received was that my credit card company was declining my dispute, as the merchant would not refund me for items I still possessed, after originally saying the refund was issued (I have this email as proof).

All in all, Shockwarehouse is apparently dishonest, and I wish I would have checked BBB and other reviews previously (as they all tend to tell how terribly Shockwarehouse is). I have essentially been robbed of nearly $900, as Shockwarehouse has my money, AND the shocks I returned to them. They have also appeared to stop answering/returning my calls. So I guess I am just basically out of the money with nothing to show for it besides and absolute headache.

Since I can't reply to the comment from them, I'll add it here.

The email you have in body shows 10/19, was actually sent 12/4 at 9:14am CST. I have documentation. I got a new phone and number on 11/18, which is a full month after the "refund". I have the same card, obviously, which is how I disputed it. I called them today, and they do not deny refunds. I called yall first though, to try and clarify and work with yall for the refund. The first call ended with you screaming and cussing at me, and ultimately hanging up on me as I offered to change the review, saying I just wanted a refund. But you were too busy interrupting me and screaming. I called back, someone answered, and I was put on hold until after yall closed for the day. Classy.

Hello, I placed an order on 7/11/2023 from France at ShockWarehouse, big mistake!! No response, no follow-up, no communication.

Bonjour, j'ai passé une commande le 7/11/2023 de France chez ShockWarehouse, grave erreur !!! Aucune réponse, pas de n° de suivi, pas de communication. J'ai reçu aujourd'hui 30/11/2023 mon colis. Il y a eu des frais a la douane, et toujours pas de message du vendeur. ARNAUD François

I ordered a full set of shocks plus a steering stabilizer. The box for the steering stablizer was open and contained the wrong part. I contacted them and they gave me a return number. I shipped it back according to their instructions. It arrived at their location on 11/2/23. I have not heard from them. I have sent emails, called multiple times with no answer and left messages. As of today, 11/16/23, I have not received any feedback from them. I suppose I lost the cost of the part PLUS the cost of return shipping. Not very professional and I WOULD NOT RECOMMEND them to anyone.

Update - changing to 2 stars because I finally received a refund. However, I still have not received any communication from them. Customer service is poor.

Order S6487. I tried calling, emails and chat.

Company does not stand behind their own policies (returns). "Customer Service" just ignores emails and phone calls.
"Businesses" like this is why people flock to Amazon. Shi**y business practices will eventually catch up.
Stay away from this place.

Edit-Only took a month and a half to receive my refund. Work with your bank to get your refund processed, as there is little to no response from this company.

They're quick to take your money, but they never send the order.
Sent them several emails, but no answer. They answered me on the live chat on their website, but it was allways the same answer, that the order would be sent within 2 days.
That never happended.
Suddenly they stopped answering me there as well.
When i contacted paypal to get my money back, i got an email with a bad attitude from the manager.
Luckily i got my money back In the end.

This is what he wrote to me:

Customer is always right

The good business has been in business since 1986 and served millions

But consumers like you feed off of the world of the miserable.

People who go online and never say a kind thing about 99.9 percent of the good things

But any chance they get the rip people

And if you were in business you would understand

Will not reccomend this shop to anyone.

Not getting any response for a return!
I ordered front and back shocks for my ‘13 F150 per their website. I received them to discover that ‘13 F150 fronts are struts, not shocks. I called to return the fronts and was instructed to fill out the return request on their website, which states they will respond in a couple days. That was three weeks ago. Since then I’ve called and filled out the request 2 more times. NO RESPONSE! They are ghosting me. Do not buy from them!

In July, they had 4 struts "in stock". In August, Sept. and Oct i was told they had 3 of 4 and were waiting for one. I asked them to ship me what they had and they agreed. Never received any.
Now, they said that the missing one came in but they did not fill my 4 month old order and now 2 are out of stock.
Communication has been horrible, service is not followed up on. Definitely choose another distributor for shocks and struts.

So the next day I texted their customer service and this is the response I got:
John thank for the review on Trustpilot. Have a great day. cant help you , sorry about the backorders, over the last 3 years we have had to layoff 3 people and we use to be able to send out 92% of our orders. Now since late 2019 63% , sorry about the inconvienence, again, be careful with reviews.

Apparently there are poor place to do business with with only 63% of orders being filled. And that's from them

Ordered in July, checked on status in August, spoke to Carlos, and was told they needed more information, sent the information and have not heard from since, no answer to phone calls or emails.

They are very fast charging your credit card, then they send a e-mail saying the part is on backorder and you can call them to check options. They never answer the phone nor the e-mails. The mentioned date of restock is already overdue and the parts did not be sent. Again no phone nor e-mail answer. I feel cheated.

Son muy rapidos haciendo el cargo a tu tarjeta de crédito. Despues mandan un correo diciendo que la pieza no la tienen en stock y que puedes marcarles para ver opciones. No contestan el teléfono ni e-mails. La fecha de restock ya paso y nada. Nuevamente no contestan el teléfono y e-mail. Me siento engañado.

This place sucks. Customer service doesn’t exist. No updates on orders after weeks or months. Horrible! Complete and total rip off

Buyer beware. Buy local or somewhere else that actually wants your business. They do not answer emails and on the very rare occasion they answer the phone they are unbelievably rude. Make sure you read their “return policy” also. When so many people are leaving reviews with basically the same experience it has to be the company. Find a different business. You will be better off and prices are cheaper else where.

Ordered shocks - no email confirmation sent - They do not answer telephone - no shipment - AVOID THIS COMPANY - reported to NC Attorney Generals office.

Order since October 2021 and tried to contact them by all the ways but they review the order and never answer.

I requested return but there is no update.

2 months order has not arrived, an my card was charged, company is a scam used to be a legit company. Back 15 years ago, now don not even try to order here stay away this website only receiving payments not send it parts.