Shockwarehouse.com Reviews 1.170

I started chat with jay with details of vehicle and upcoming work. he was great with the information i requested for quality and recommendations. My order went through seamlessly. i got bilstein 4600 shocks for front and rear. I've worked on vehicles all my life and also have many friend resources. What i was looking for was accurate information since i already got recommendations. noteworthy is that jay was able to fill in some blanks i was missing. i still have some more parts that i need but i'm going to wait for better weather since that work is going to be more extensive.

I ordered some Bilstein B6 struts for my 2018 NIssan Rogue.
Struts arrived ahead of scheduled delivery time in perfect condition.
Very happy with my ordering experience. I can't believe some of these terrible reviews here.
Maybe there fake, but my experience was excellent and will not hesitate to order from them again.
Anyone who owns a Nissan Rogue will love the Bilstein B6 strut, much better then OEM.

I read the Return Order form: I suggest everyone read before placing an order.
Example line 11. A 20% restocking fee applies to all returns.
13. Credits are done of the 15th and 30th of each month. Items received and CHECKED IN will be credited on those days.
Line 2. All parts and boxes must be in new, sale-ready condition. This includes superficial or aesthetic damage and any small parts included in the original sale. Any return that is not in sale-ready condition will be subject to additional fees or may be ineligible for return.

Don't do it! Ordered two rear Gabriel struts for my Corolla. Part numbers the same but the shocks were different. The top shock mount aluminum spacer was retained totally differently from the other. One had a wound wire around the shock shaft, that fit into an aluminum spacer and the other had a stepped shock shaft that fit the stepped spacer. The former shock was 1/4" too long and the top strut cap was canted off at a 20 deg angle. Needless to say, the wire wound shaft failed right away and a 1" gap was between the strut retainer and the shock shaft and bouncy from the git go! Part of the problem is Gabriel quality but it appeared to me these guys don't check what they ship. I eventually bought two Oredy quick struts from Amazon and, poof, no more problem. If you relish this kind of excitement, go ahead and order.

i['m back to Amazon.

Stay away from these people. Took 8 days to get my order, and although they said they would provide a tracking number, they never did. Could not contact them by telephone or chat line. When the order finally arrived, it was delivered in a brown box that was twice the size it had to be, ripped up, and the shock absorber boxes inside the primary box were destroyed as there was no packing (no bubble wrap, Styrofoam padding or anything). When I opened the primary box, parts and shocks and remnants of the Bilstein shock boxes came sliding out. Unbelievable lack of quality control.

Absolutely the worst company I have ever worked with. I ordered a set of shocks and struts in June of 2019. After about a month I was told they were on backorder. I canceled my order, but never received a refund. I ended up getting two shocks. I returned them, but they never refunded my money. This is the first time I have been screwed out of money with proof of return. I filed a dispute with my credit card company and they will not help. They said it is between me and the merchant.

this company is the worst...Try to exchange or get a refund . you cant even get a response if ur unhappy...
DONT BUY FROM THEM they are bad... just try to call them . it wont happen

Stephen Custeau

Like so many others, I should have read these first. I ordered shocks for my motorhome, first four arrived quickly but soon I realized I had ordered the wrong ones. Totally my fault. I got back on line and gave them my VIN#, reordered the "correct" ones, but no sooner did that get done did I realize this order was wrong too and this time it was their fault. Credit card now charged twice, over $1,000 outstanding. Both orders have been returned now, one for nearly a month and no refund. I was told they they only process refunds on the 15th and 30th. Ok, I accepted that. But now after both have passed, still no refund. You call, no answer. Chat can take forever, if they get on at all. Next option is to call Visa and dispute the charges and hopefully get them involved in the conversation. I am glad to re-write this should they ever respond or refund my money, but for now, this stands.

Shockwarehouse is not to be trusted to deliver. Here's my story. In January 2018 I placed an order for Bilstein 22-249326 front shocks for a Sprinter RV on order # 189705. After a month of no response I wrote and was told they were on backorder. In August 2018 I wrote to ask for a refund. The guy replied with a suggestion for another brand. I replied that I wanted a refund. In December 2018 I asked for a refund again. On February 2019 I asked for a refund again. John D'Onofrio said he'd get with accounting and check. In April I followed up with John again. And again in June, each with no reply. After 2 years I still have no refund and no shocks. Don't trust these guys. They don't send as promised and keep your money.

Yep, it is that bad! Was given the wrong shock numbers when they looked it up by VIN, I questioned Fred about it, and he says they will fit. Decide I better research further first and glad I did, they were wrong! Was able to pull a number off old shock and cross to new ones. I called and asked Steve on another inquiry if the shocks I needed were in stock and got the confirmation, explained I was sitting in a rv shop waiting for them, asked about shipping, told will get them 4 to 5 days by ground shipping. So I placed order that moment. 2 days later, no shipping confirmation so I call, yep, not shipped yet, will go out on Monday I'm told... So here I sit. Found the rears somewhere else and had shipping confirmation with an hour. Do yourself a favor and buy your shocks any other place you might be able to find them. Oh, the other place was even $8 cheaper and free shipping, and the other people actually shipped them!

Truly horrible chat experience. The rep literally hung up on me and closed the chat window. There is currently no way to contact a supervisor or review my chat experience on their site. I was looking for a set of shocks for a vehicle that has a non-standard lift. I had all the specs for shocks he refused to help me. He said it was his job to sell shocks and not do research.

Horrible!! DO NOT DO BUSINESS with them! Nobody answers the phone or live chat. Anytime we finally got to talk to someone their answer was, it will ship "any day" now. Still waiting!!!

You know after i read some of the reviews i was afraid i had made a mistake ordering form this company and as it turns out those reviews have no merit from my experience with Shockwarehouse. I got exactly what i ordered and in the timeframe i was quoted, so if you want a reasonable price and good service.....you can use these guys and not worry about it!
I'm a real customer,
Bob
Tarpon Springs, Fl

Horrible communication! Wasted a week of my time... had to order the shocks some other place.

I really am amazed that this company is still in business. The worst customer service I have ever had. Ordered stock for overnight delivery and four days later still no part. Could not reach on the phone or their website and when I did get thru by continuously calling he told me lies about my part being lost by fedex and that there was no other shocks in the US. I finally called another shock dealer in WA and they are sending me the shock next day. They knew exactly what company I was referring to when I told them my situation. I have never been talked to so rudely by anyone as I was Shockwarehouse. When I asked him if they were having phone problems because I couldn’t get thru and his chat line was always offline he went ballistic. On there website they show a good star rating but this is false. Take the time to read the reviews this is a horrible company and hopefully this will save you some time, money and stress.

Shipping was not clear box's of box's .

After install a call back was so hostle and rude .

I see I made a huge mistake .

Worst customer service from a guy who says I've been doing this30yrs..

Wow. Never expected such and experience.

brutal, worst company ever....
over 2 weeks to properly process the order, told me my bilsteins were back ordered. Call again, they said everything shipped. Nothing shipped. Email and call again this time i get a ups tracking number, tracking number doesn't work on UPS website - "unrecognizable"
Still have no product 3 weeks after order. Fed up and doing a fraudulent claim through Visa. Terrible company...never use!

I ORDERED 4 STRUTS FOR A 2006 TOYOTA HIGHLANDER THEY SEND 4 FOR A 2008 NO GOOD FIT BUT COULD NOT BE ALIGNED TRIED TO RETURN NO RESPONSE PAID $667 VIA VISA THANK GOD VISA WILL MAKE GOOD DO NOT TRUST THIS COMPANY CHECK THEIR RATING WITH BETTER BUSINESS BUREAU BBB Batesville,MS ITS AN "F" VISA DID NOT MAKE. GOOD OWNER. IS A 1ST CLASS SLEEZ BALL WILL SHIP U ANYTING TO MAKE A BUCK

These are by far the worst company online I have ever dealt with. Lie like hell. Won’t answer chats or phone. I cannot believe koni allows them to sell their products. Got so sick of their crap I ordered the koni from ultra RV products. Will be here in 4 days. I have learned a good lesson. Bad reviews have a reason and shock ware house gives plenty of reasons. Terrible Terrible business!

I ordered 4 shocks online (shockwarehouse,com) on August 13th. They didn't arrive until August 30th. In between those dates I would call requesting a tracking # and nobody would answer the phone after 15-20 minutes. I tried calling several times. My emails were ignored. I lucked out this time since they shipped me the right shocks and they arrived intact (so I didn't have to go through the nightmare of trying to return them). They are horrible communicators. The web site itself is fine but the Customer Service is seriously lacking. Before I was informed they shipped the shock, I ordered the same shocks on Amazon and the rear shocks arrived the same day. I returned those with no hassle at all. I will never order anything from this company again.
They must know that their customer service is poor but it doesn't bother them since nothing changes. I wouldn't have used them at all if I had read the reviews before ordering. Two stars only because they shipped what I ordered.