Shockwarehouse.com Reviews 1.170

The prices are great but I found out after I placed my order that my front shocks was on back order. Would've been nice to know that before I placed my order.

4 BUSINESS DAYS to process an order and I just so happen to call on the 4th business day looking for a tracking number, 2 hours later...it shipped!
I wont get my order for 12 FULL DAYS!!!
DONT DO IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ALSO, when you call and they dont have a person to take your call...their answering machine hangs up on you (during business hours).

The experience was very good everything came in a timely manner and was exactly what I needed. I would definitely recommend it to others.

shipping time was way too long. almost 2 weeks before the struts even shipped.

I had never heard of this website until o saw it on a forum. I checked it out and compared the prices to my local parts store and Shockwarehouse was cheaper. I ordered my shocks and the shipping was very fast. I will definitely buy from Shockwarehouse again.

Shocks arrived quickly and were nicely packaged. The price and shipping costs were right too!

Online chat needs attention I experienced wait time and no immediate feed back

very satisfied with deliverytime and my shocks

Perfect fit and came as promissed
Improved handling and smooth ride on my 2003 Chevy Suburban 1500 LS

Quick and easy! Had my hard to find items in stock!

Had a hard time getting a reply as to the status of my order. Took about 5 different attempts to get a reply to my order status requests. Tried calling customer service and stayed on hold for over an hour and still didn't get call answered so I hung up the phone and quit trying. Finally found out product was on back order. Good product when they finally arrived though.

Delived the item in reasonable amount of time and the rice was fair

Excellent courteous and prompt service as always

SHOCKS WERE SHIPPED ON TIME AND ORDER WAS CORRECT.

Products as advertised- competitive prices and shipping. Shipped fast- thank you!

Staff not very helpful. Took way to long to receive merchandise.

# 1 complaint, they will not answer their phone!
Ordered shocks online and there was no mention of them not being in stock. I got an email with tracking number on two of the 4 shocks. I emailed back and ask about the other two shocks, answer was when they ship you will get one. Waited 2 days no tracking # and no communication on when they will ship. Tried calling emailing, no one would talk to me. Several days later I sent an email canceling the order. Ordered from another company. A few days later my credit card alerted me that Shockwarehouse charged my card! I covered them up with emails threatened them if they ship them I will refuse order from shipper. This is no way to run a business!

shocks were missing hardware kits wound up using old rubber bushings

Fit & Price were good. Difficulty contacting a person and shipping delay were downsides, though time was not of the essence in my case