shop.icaregifts.comReviews 

It's just big crook racketeering game..Like the demon democratic that want everyone money..🎯💯

Honestly people, put the real blame where it belongs, on the corrupt prison system allowing ICare to charge outrageous prices and now a $9.00 "delivery" fee, which is 30 to 40 percent of the cost of some packages. Contact your representatives and senators, Call your local action reporters. Call the newspaper investigation line. If we don't speak up they will continue to gouge the families of inmates and get away with it. Greed is an ugly thing.

Customer service is a joke! They make a crazy amount of money off inmates family members who are already struggling financially and then refuse to make their mistakes right. I ordered a package for my dad which he never received and they keep saying its been delivered when clearly the signature doesnt match all of my dad's other signatures! 50$ down the drain and they refuse to do anything about it. ICARE REALLY DONT CARE! I've been asking to speak to a supervisor for weeks and keep getting told they'll call me back and they never do! Emails are replied to days later with basic robotic responses. It should be illegal to run a monopolized crooked company like this one!

They can improve their customer service!!! ICARE DONT CARE!!! I wish there was a negative star or no star option! I placed 2 orders for my loved one and he was moved this morning so I called to get a refund and was told that I could NOT BE REFUNDED so I gotta just eat $115! Not cool and I definitely feel a type of way. The person on the phone name was Yolanda and she was beyond rude and then while I was doing the survey at the end she disconnected the call right before I pressed the button to confirm the bad service which should not be allowed! But she asked why I didn’t call sooner like we the family or the inmate knows that they’re going to be moved. And I called as soon as I found out but the fact that they won’t receive it is disappointing! And even more that I can’t get my money back for something that we have no control over is wrong. But every time I have called their customer service I get the worst service! I ain’t never been to jail but some how always get treated like I am an inmate! What happened to good customer service and holding your employees accountable for their action's! I usually do not do reviews like this but I’m sick of the non caring businesses like icare that treat their patrons like nothing consistently! I hope someone from there actually reads these. I doubt it!!! But ya’ll need to do better like asap!
~A disappointed customer

Honestly ! They don't care at at all , from 27 item received 10, they got the money for 27 item, never gave the money back , it's the most expensive online food, they charge 150$ for 30$ grocery worth, unbelievable ! No mercy, no morals, just greed and bad service.

Forced to use a company, who uses a name that is the opposite. If they even cared it would be reasonable. It's a scam, the mark up is past unreasonable. No other option so it would be considered monopolized capital. Hit people when they are low, that shows care... what a joke.

First be very careful there is at least 2 fake websites. The fake will ask for Zelle, cash app, even a money order anything other than a Credit card it’s not a real website.
The real website is outlined in Red icaregifts.com and again you can only pay with CC.
Now on the right website it’s expensive and they do not deliver on time for all kinds of reasons. If you order fresh food and for any reason they can’t find the inmate they throw it away…be aware. However a commissary basket that doesn’t delivery on the date it originally says for any reason they will try again on the following delivery day. It’s a monopoly there is nothing you can do about it if you don’t like the service. They cover their butt for instance my brother was to receive a fresh order delivery Thursday but he didn’t get it. Then I do research and find out all the tiny writing that says they have 30 days to deliver it and if or when they deliver the inmate is not available, like at the doctor then they throw the food away and they will not refund your money. To be 100% your loved one gets the food they will need to be available the entire day on delivery days for 30 days. Otherwise it’s a gamble sometimes you win and sometimes you loose.
If your patient and you can afford to take the chance your loved one does get it, it’s soooo worth it. Until there is a better way this is all we have to send a gift of love. Hopefully this helps someone because it is confusing. They will appreciate the food or necessities basket when they receive it so order and say a prayer.

If I could put 0 stars I would, I ordered my husband 2 packages , first of all only 1 arrived with many items missing as they claimed it was out of stock but they sure didn’t let me know that on my side they told him he would be getting a refund back into his commissary it has been 6 days and he hasn’t received anything looks like a scam to me, When I had called customer service to ask them when would my 2nd order arrive after waiting for 10 min on hold and finally get to ask my question the ghetto representive says “ idk he should get it I don’t want to say yes and he doesn’t receive it” and proceeds to say anything else you needed like what you didn’t even help me with the first question I asked you , then it says you could stay on the line to fill out a survey about the representative that answered but I couldn’t since she hung up on me. Horrible company from the workers to the way you guys run your business!

My order was never received I have emailed the company several times with no luck. I will be contacting the Attorney General Office to file a complaint. There is a SCAM website under ICARE GIFTING SERVICES and ICARE PACKAGES. your ask to send money by Venmo or money order please do not send. the real website only accepts credit cards. I was advised these are both a scam. The real website is under Amarak.

It’s frustrating when my loved one tells me that the food I order is served cold and when the incarcerated individuals complain the response they receive from the hired staff is “well why did you order it?” This is wrong and inhumane. If the shoe were on the other foot I’m sure this type of service wouldn’t be acceptable. We pay too much money for the food to be served cold by uncaring, heartless individuals.

My husband got released yesterday. His package was never delivered to him. They will not give me a refund. It was a 70$ package after taxes. This company is a scam. Stay away

I wish I had seen these reviews before I placed an order with them. We try to do something nice for our loved ones that are incarcerated their not all criminals. These people should be in jail for what they are doing to people. I will be reporting them to everyone I can think of. There should be a way to warn people about them. Anyone have any useful ideas

Wish I could write a negative star. I will be making a report with ftc.com and western union fraud department if I have to. Several months I made a purchase and 2 months later submitted money order. They kept informing me that I need to complete order payment to process inmate payment. Inmate never received notifications of any order delivery. Also when I go to the site, it only shows status waiting to be prepared but no delivery attempts. Text messages was ignored when I tried to confirm as well.

I paid.then got an email stating that payment was not made asking for a money order now. After the payment came out of my account already. Pure rip off!

There will not deliver and will not refund you.
Do not waste your money , because your loved one will not get the item and he /she has waiting for.
I care gift need to be changed so the inmates getting what was paid for , or shut it down if there just steal.

This place is a rip off. Took 8 days to receive food. The chicken strips were 3 Dinos nuggets a bag of chips and pickles.

What a travesty of all that is just and merciful. It is very unfortunate that a person in my family is in jail in the first place, but not only is she being charged* for food, if I get her a commissary account so that she can buy some snacks, etc., they take half of the money and apply it to her food bill! So, the only other option is an Icare package, most of which is one-third Top Ramen noodles. What an absolute rip-off! I have opted to send my relative a Visa or Mastercard gift card once she is released rather than to fund such an uncaring company. At the very least, Icare should have an option to choose individual snacks.

*I love it (not). If you are an illegal immigrant - also a CRIMINAL - you get a free bus ticket to the city of your choice, free housing, free food, medical care, EBT cards, and sometimes even cash.

Overpriced burger That according to my incarcerated friend that works in the Kitchen is made and consumed in the same kitchen/cafeteria as any other burger.

For $30 f****** dollars, it better be the best calzone he's ever had.

They are extremely over priced. Highway robbery. As if things aren't already bad enough they capitalize on other misfortune.