Ordered a hamper for a friends birthday.. disaster from start to finish , no reply to emails sent to confirm date for dispatch , dispatched on wrong day therefore arrived to early, no recipient name o... Toon meer
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Lees wat reviewers zeggen
I’ve been dealing with the above for several years and have been delighted with the products and the excellent service. However, my current purchase encountered a few issues which, I’m told were creat... Toon meer
The products I bought - olives, paprika and Pedro Ximenes vinegar - were all excellent and delivery was quick. I should confess that when I saw the cost of delivery, which was about a third of the va... Toon meer
Bedrijf heeft geantwoord
Absolutely first class service and delivery and Outstanding Quality Of Goods And Foods And Wines I Ordered for Sons Birthday. I Would Highly Recommend Anybody and Everybody to Use Their Shops and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Explore José's online shop, where you can buy the best of Spanish food and wine for nationwide delivery.
Contactgegevens
Verenigd Koninkrijk
- shop.josepizarro.com
3,6
Gemiddeld
139 reviews
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Don’t use the shop……
I bought a tasting hamper as a gift. The items were sat for two days at the courier depot so by the time the meats arrived they were not chilled at all. The packaging used (a thermal sleeve with no cooling matter) isn’t sufficient to sent fresh chilled goods.
The shop appears to be a one person operation and numerous phone calls and emails to all the email addresses on their website were not responded. I did get an email several days later with an apology. I’m waiting for a partial refund.
I wouldn’t use them again.
8 oktober 2024
Extremely fast delivery and excellent…
Extremely fast delivery and excellent packaging, very happy.
8 oktober 2024
Excellent customer service
Excellent customer service. They responded very quickly to emails when a problem arose and showed great courtesy in sorting it out. Would definitely recommend.
16 september 2024
Helpful and friendly staff
Item was ready for collection on time and was as described. Very pleasant and helpful man at the restaurant, who even gave me a cotton shoulder bag to take away. I haven’t tried the paprika yet so can’t comment on its quality.
4 september 2024
Antwoord van José Pizarro Shop
Gracias!
We have not received the parcel as of…
We have not received the parcel as of yet - 26/8.
22 augustus 2024
Antwoord van José Pizarro Shop
It is disconcerting that an undelivered parcel often results in an unfavorable review, without prior contact with our customer service team.
I have provided evidence of delivery and I am prepared to initiate an inquiry if you suspect that the item may have been taken from your premises.
I will communicate with you via email to address this issue.
Thank you for your understanding, and I apologize for any inconvenience this may have caused.
Antwoord van José Pizarro Shop
yay, gracias!
Paella chicken kit
I purchased the paella chicken kit, it comes with a paella dish for 2, but the only recipe I could find to follow was for 3 people (listed on the site with the kit), so the dish was full to over spilling even though I tried to adjust the quantities. It made the experience not as good as it could have been. Why does the recipe not support the kit that has been purchased?
Update from response 02-07-2024
Following on from your response the marketing all suggested the kit was the way to purchase ingredients that once cooked would give as good a paella as possible with all the best ingredients supplied. It was only the chicken that needed to be purchased as not supplied in the kit. Without a recipe to follow it gave no value whatsoever.
13 juni 2024
Antwoord van José Pizarro Shop
Hi Colin, we apologize that your paella didn't turn out as expected, the kit only includes some of the key ingredients but we'd like for each person to cook their own dish.
We have removed the recipe from the product page to avoid any confusion.
Excellent all round
Easy site to navigate, good choice and good information. Had enjoyed the wine in the bar in london and decided to buy some. Didn’t have to spend a fortune for free postage, and a super quick delivery. Excellent all round.
5 juni 2024
Antwoord van José Pizarro Shop
Gracias!
The products I bought Pedro Ximenes reserve vinegar, Pimento de La Vera and Gordal Picante olives
The products I bought - olives, paprika and Pedro Ximenes vinegar - were all excellent and delivery was quick. I should confess that when I saw the cost of delivery, which was about a third of the value of the products, I abandoned my basket but was enticed back by the offer of free postage . . . For which I am grateful!
8 mei 2024
Antwoord van José Pizarro Shop
Glad you enjoyed!
Great products and email customer…
Great products and email customer services were very good. Delivered quickly and efficiently.
29 april 2024
Antwoord van José Pizarro Shop
Gracias!
Antwoord van José Pizarro Shop
Gracias!
Antwoord van José Pizarro Shop
Gracias!
Great products very well packaged and…
Great products very well packaged and arrived on time
19 maart 2024
Antwoord van José Pizarro Shop
Gracias!
Excellant Service
The email notfercations updates, the product itself and the rapid delivery
26 februari 2024
Antwoord van José Pizarro Shop
Gracias!
Best Restaurant/ Products Ever
Quick, efficient, no fuss.
Highly recommend for every aspect of this business.
Amazing x
25 februari 2024
Antwoord van José Pizarro Shop
Yay, gracias!
The recipient enjoyed the product so…
The recipient enjoyed the product so much he’s going to buy a case.
29 januari 2024
Antwoord van José Pizarro Shop
Yay!
Antwoord van José Pizarro Shop
Gracias :)
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