Americangrocer Reviews 

They sold out of date food. When I complained, they admitted to deliberately selling out of date food and put the onus on the buyer to be beware. I will be getting a refund back from my credit card and contacting trading standards. DO NOT BUY from this company.

An item from my order was left out, contacted the store and they refunded the money. No hassle, very good service.

The items arrived quickly, but not enough were sent. I sent and email and it was responded to and dealt with in double quick time. Impressive.

Order arrived within one day. Great experiemce

I ordered some hershey chocolates and other snacks and it came next day delivery with dpd. Box was well packaged and items were all within date! Will order here again :)

I was a little dubious as the company had mixed reviews however shouldn’t have worried.
Order placed, order shipped and with me next day !! Pretty awesome actually. Will definitely use again

Wrong address was accidentally put in and they were not responsive or willing to help at all. Not easy to order or use

There was a problem with the order which can be very frustrating for a buyer but after I explained to seller the problem they went above and beyond can’t say any better than I’ll spend my money here again.

Bought Heinz Green Relish only need to find when it arrived that the best before consumption date was four months out of date. Contacted the company who responded who felt it was acceptable to sell out of date produce. Deeply concerning Will refer to trading standards.

I ordered 6 packets of a particular toasted cracker, and quite a few days later, I wrote to ask when I could expect delivery. The reply was that the goods were returned back to the warehouse, as it got lost in the Royal Mail. I was offered a refund if I want. . Of course I want a refund AND the cost of the postage please.

That excuse is old and worn out and so last century.

Just poor service
Expected better.

not happy at all received damaged goods that have spilt on the whole of the order so do not want so I asked for them to arrange a collection and despite providing proof of the damaged items they choose to ignore
i have previously ordered from them but never again and would not recommend

Purchased a small item the packaging was amazed would definitely recomend Thankyou

Bought two jars of Smucker's goober grape peanut butter for £12.98 and both jars went out of date on 7th June 2025, so it's nearly a year out of date! I would upload the photos if it would let me, I contacted them and sent pictures only to be told it's June this year that it's clear in the pictures, you can clearly see it says 2025! Don't buy unless you want out of date produce!! I've reported this scam company to trading standards

I've been a customer of theirs for years and I can honestly say that the goods I receive are great and are always well-packaged. The time it takes to receive my orders is super-quick! For the one-time I had to use customer service, communication was paramount and the issue was resolved in lightning-fast speed. I cannot praise this business and their employees high enough. Thank you! :)

My experience with American Grocer was great! Fast service, accurate fulfillment and order arrived very well packed and thus in completely perfec5 condition. Would happily and confidently order from again.
M Seacord

PS If you see another review for American Grocer that I submitted that has positive text but only one star it is a "starpo", similar to a typo. It was always intended to be a 5☆ review.

Placed an order for numerous items. DPD made no attempt to deliver my parcel and returned it to American Grocer. I contacted American Grocer and was replied to promptly by Neel. He was most apologetic and offered to either send the parcel straight back to me or refund. I chose to have the order sent back to me. After a few days, Neel emailed me to advise my order has been received back and he had organised to have it delivered to me the next day. The order arrived the next day as promised. Cannot fault Neel for his level of professionalism and communication. All goods purchased are as expected. Thank you American Grocer and Neel for taking care of my order. Look forward to ordering again soon

Been purchasing from this company for a long time now. Fantastic choices. Most are items not sold in UK supermarkets. Quick Delivery. Great communication too. Highly recommend this company.

They want to keep YOU, not your money, which i respect. The customer service agent neel was helpful in finding my product and following up. I would recommend to everyone!!!

With this particular order, delivery company, DPD, did not notify of delivery by email, text, knocking, door bell, leaving package in rain front of house where it was broken into by unknown. Item was stolen and items in package were rain damaged. AG responded immediately with perfect resolutions inc,using contacting DPD about their poor performance. They also kept me informed of each step. Such excellent customer service keeps me a loyal shopper there.

I recently placed an order and was thoroughly impressed. The products are fantastic, and the packaging was excellent. The dispatch and delivery were incredibly swift, taking less than 36 hours. 🤩 I’ll certainly be ordering again and wouldn’t hesitate to recommend this company to others.