Leeds United Reviews 

just wanted to get hospitality tickets as a present but after 2 hours and its nearly midnight cannot even get onto the ticket page its not going to happen

Like others its with a heavy heart that i write this review... I'm a lifelong Leeds fan living in Toronto - Canada, so using the Leeds store is one of my main ways to get merchandise overseas. I've had many bad experiences over the years, including goods arriving damaged (not necessarily the Leeds stores fault), but what is unforgivable is the complete lack of any follow up when you try to reach out for help. No one seems to care. My latest issue is not even with merchandise, I'm trying to get a refund for the Burnely game, which I bought 2 game day passes for - due to a technical issue I was unable to watch - and after several emails, still nothing... I'm a life long fan, willing to spend my money, but I'm sorry, you need to do better and someone needs to take this seriously.

My son purchased a new away shirt for 2024 (yellow), putting the name of his favourite player on the back (Rutter - £80), who Leeds then sold prior to the transfer window so they have refused to exchange his shirt and won't respond to any communication attempts. Extremely disappointing stance/service from a club that we have supported all our lives

I have been a season ticket holder for 30 years and tried to shop on here from time to time (always with issues) Tried to reset my password this morning but due to pop ups that are constant account is now locked. You never fail yo under achieve Leeds United Shopping. Appalling! TBH I have given up and will go to a shop rather than online.

wish I could give it worse than one. star communication is poor. they have a premium rate for phone that you can't get through to the chat function is useless yes they just hang up on you. everything to do with customer services is diabolical really good at taking your money though

Don’t bother ordering online! Advised away shirt as regular fit but sent a slim fit
No apology from staff by email when responded and I now have to pay to return the item then to wait weeks for a refund!!!!

ordered new away kit followed the size guide and ordered a Xl shirt
shirt come its too big the return policy is rubbish,cant exchange at the elland road shop ,poor customer service i will only buy from the shop at elland road in future.

Trying to purchase tickets for friendly against Valencia. Online system constantly down, not fit for purpose! So if you want tickets, forced to call. Transpires the number is a 0371, so you are charged. Once you get through you have to listen to the garbage before you get to the option to talk to a person. At that point the line becomes engaged and then you are disconnected. In 2024 when people like Ticketmaster can handle large volumes why are Leeds still in the dark ages

Due to a website error it wouldn't allow me to buy my playoff ticket. I rang as soon as the lines opened to sort it out and was met by a very rude individual who refused to help. I wrote an email complaint and was told I needed proof (obviously they just can't take the word of someone who has supported the club for over 30 years). Long story short they've now sold my ticket to someone else. When I raised the issue the tickets were not available for anyone else to purchase so they could have helped me but they decided not to. This club isn't the club I used to know the staff are all horrible to deal with they could not care less about us season ticket holders.

Looking at the reviews on here for their online Shop they should give a job to Patrick Bamford...he would fit in perfectly with them all useless. Misses from half a yard and if he kicked a Car Wheel he would most likely miss it completely and break his ankle in the process...utterly horrendous he should have been dumped out years ago.

My 14 year old is a huge Leeds United fan. He used his Christmas money to buy a Leeds jacket and scarf. The parcel never arrived so I tried to contact them to arrange a replacement or refund. It’s almost impossible to speak to anyone. Emails aren’t answered and the phone number is premium rate.

I finally got a reply on the ‘contact us’ service on their website, but they just said that the parcel had been delivered and there was a photo of the parcel left in some random location. I had to try to contact them again to tell them that the parcel never arrived. they’d given no contact info so I had to use the ‘contact us’ tool again, as well as email.

Finally got a replay after several days. They still hadn’t sorted it out so I had to try to reply again!!! This went on for weeks. In the end, I had to give up. My son spent over £70 and got nothing! What a horrible way to treat your young fans!

Recently purchased a shirt paid postage on top (£4.99) item arrived faulty (no sponsor on front) returned for a replacement ended up with a refund for £17.98 which was the original price of the shirt £28 with additional shipping charges of £10 taken off even though I’d already paid shipping and the item was FAULTY which was no fault of mine so ended up with no shirt and £17 out of pocket!! AVOID. Trading standards next!!

Absolute shower of shiiite.
Don't bother ever ordering anything online from the Leeds shop. Ordered some common stuff, nothing personalised, t-shirt, car air freshener they had in stock and they didn't even ship it out for 5 days.
Unreal!

Item arrived damaged. Returns service won't work as it doesn't recognise the order number. Have emailed 3 times and used the contact us form 3 times and 2 weeks later and no response from anyone.
An absolute shoddy sh!tshow and we're £75 out of pocket.

Terrible, Terrible serviceI returned a top as it was to large I printed off return label paid for postage. I never heard from them. I emailed texted nothing. Finally contacted the shop and a very nice lady told me she would email warehouse its not possible for me to do so but could I help her with my complaint by emailing again to an email she gave me. After another email and 4 days pastI finally heard . I got a refund but they took off £5.00 postage which I had already paid. I have tried to get this back because a principle is at stake they have said this would be refunded but it hasn't been

Sarah 18 Jan 2024 summarises everything about the almost impossible difficulty in contacting the LUFC Shop by email or Chat.
Only a small purchase for me, on 4 Jan I purchased some Peacocks sports shorts and paid £4.99 for delivery; the medium size delivered were too small so on 16 Jan I returned them at a further cost of £2.40 and asked for an exchange to large size please; I did manage to get through to 'James?' in the shop on 13 Feb who said the goods return had been received and my requested exchange would be despatched within 5 working days; then on 15 Feb and an email saying my purchase only fee had been refunded!! So I now have no goods and have paid £7.39 in postage to establish the LUFC Shop do not understand basic simple requests. I shall now resort to using my adopted southern club = Watford.

Bought a beenie hat for the winter months. Started to fall to bits after a few months. The quality of the material is extremely poor especially for the price £28 (scam).

Bought a Leeds united lego( not real Lego) set for the little one. Same issue poor quality, no where near the quality of Lego. But they’re happy to charge an arm and a leg for Over priced rubbish.

Regarding the LUTV service, I pay £3.49 per month to watch the games afterwards and for the great commentary for each game, but I recently discovered they were taking out £6.98 per month, they were charging me twice. I’ve sent numerous messages over this last month and the other day I received an email saying it’s been looked into. No apologies and nothing in response from anyone else as yet. I’m trying to recover the £17 but I don’t understand why this should happen and why they would do this in the first place. I love Leeds United, they’re my club but we fans quite often feel like we are not treated fairly and seem to receive cheap tacky services such as product overprices and not very good quality, and my irritating issue as mentioned.

I queried the sizing of women’s replica shirts as my husband had bought me an Adidas item from the online LUFC store for Christmas and it was vast.
I was assured by two of the store managers (I phoned two to be absolutely sure I was getting the right size as I’m disabled and can’t get to the stores 60 miles away) that the Medium women’s would be the best size for me. I’d told them my height, measurements etc. I ordered two shirts, one personalised and they took over three weeks to arrive. During this time I had emails bounce when I queried the order status and the tracking service just said processing.
The shirts arrived today and they’re poor quality, sized too small despite all I was told and I can’t send them back as one is personalised.
Sort yourselves out, the women’s replica kit should be as good as the mens’. I wish I’d ordered a men’s size but was told that they wouldn’t look as good. They couldn’t look any worse.
My husband hasn’t yet received the £95 refund for the tracksuit he bought me either, the tracksuit that should never have been on the website as the shop staff laughed about how oversized it was when I phoned the stores to query the sizing of the replica shirts. If they knew it was massively oversized why sell the thing and make people pay to return it.
Abysmal, this used to be a good site with decent quality clothing, it’s beyond poor and the customer service online doesn’t exist unless you’re prepared to pay 10p a minute to phone them and be left on hold!

The worst service ever. I had ordered a gift for my partners birthday and arrived all dirty and was not happy the refund process is driving me me mad. There is no response when you email the customer service and is just an all out joke. This is by far the worse service I have ever had.