I ordered on the Friday and the next delivery date was the Tuesday. Although the product was collected by the courier on the Monday they did not deliver it until the Wednesday. Losing a day when sendi... Toon meer
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Lees wat reviewers zeggen
I rarely leave reviews, but the service I received from Reggie at Lina Stores was so exceptional that I felt it deserved recognition. For my birthday this year (and last year!), my colleagu... Toon meer
Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... Toon meer
Product arrived same date as stated and well packaged with some ice to keep the product cool. I really like the Toscan sausage very well as it’s really different from other sausages from Tesco and Ald... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.
Contactgegevens
Verenigd Koninkrijk
- support@linastores.co.uk
- shop.linastores.co.uk
4,6
Uitstekend
1K reviews
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The delivery was disappointing
The delivery was disappointing. The box had FRAGILE stickers clearly visible and DHL didn’t bother to ring the bell. The box was thrown over the gate! A 2.5m gate!
9 augustus 2025
The worst experience ever and ruined my…
The worst experience ever and ruined my party as the delivery never turned up
1 augustus 2025
Everything arrived in good condition…
Everything arrived in good condition with delicious food. If I had one complaint, it was all a little over-packaged with too much waste. But the food and service were both excellent.
27 juni 2025
Review zonder uitnodiging
Love food taste and presentation…
Love food taste and presentation however there is so much packaging and gel packs are non recyclable - could be much greener
17 juli 2025
Great and on time
Great and on time. One pasta box a bit bashed up, but totally usable. Thank you.
15 juli 2025
Great customer service
Great customer service, which shows that they really care. Thank you!
14 juli 2025
Easy website with good choice of top…
Easy website with good choice of top Italian produce.
Great service from start to finish
Highly recommend.
7 juli 2025
Really helpful customer services team
Really helpful customer services team, great communication and as ever the food was delicious
3 juli 2025
Food was spot on
Food was spot on, had a little trouble with the courier but apart from that we had a delicious meal and would definitely buy a meal kit again!
7 juli 2025
Great gift
Delicious pasta kit and a beautifully presented hamper, I’m sure the recipient will love it!
30 juni 2025
Great service
Great service - the staff even checked my order and if it was going to the right address. The food was delicious and so easy to make - made Father’s Day special as we couldn’t get to the restaurant.
12 juni 2025
Excellent products and customer service.
Excellent products and customer service. The hamper was beautifully wrapped and everything arrived on time. Thank you
11 juni 2025
Great food let down by the delivery experience
I've been ordering Lina stores for a few years now, usually if we're celebrating something. However, this time the bolognaise lid simply was not put on properly so popped off during the delivery. The customer service team refunded, and we were able to pick up a new bolognaise that day from a store in town which is great. But we live a 45 mins away, so the 90 min round trip was a faff. Also, the quality of the parmesan has gone notable downhill. Saying that, the pasta and sauces are just divine. I would advise to order a day before if you're ordering for something special.
16 juni 2025
Order arrived 4.5 hours late for my…
Order arrived 4.5 hours late for my daughter’s baptism. They initially said it would be 45-hour and no further updates.
Focaccia was very disappointing- stale, not fresh and no taste. No refund given for extent of the delay - just delivery refund.
15 juni 2025
Antwoord van Lina Stores - Online Shop
Hi Emily,
We are deeply sorry for the issues you have experienced with our delivery of your order.
For deliveries, we work with third-party courier partners that are experts within their field. However, mistakes happen and on this occasion they have let you and ourselves down, and for this experience we're very sorry and realise this is not ideal.
We have been informed that that their delivery van broke down, which led to the delay with your order. I am so sorry that this caused such a delay with your order.
We have checked with the team and they have assured that a full refund for your order has been issued on top of the refund of the delivery.
Can you please reach out to us at support@linastores.co.uk in case this hasn’t been received on your end?
Once again, we would like to apologise for the inconvenience.
Lina Stores
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