Moomin Reviews 

Avoid this shop. I ordered 6 items as a birthday gift for my wife, but their total lack of organization completely ruined it. Their website promises a 2 to 3 working day processing time, but their actual service was a disaster.

By day 10, I had only received 1 item and zero shipping updates for the rest. They didn't even notice their own mistake until I reached out to them.

Finally, 13 days after I placed the order—and after my wife's birthday had already passed—they admitted a "technical issue" meant the warehouse never even received my order. To make matters worse, they then informed me that one of the items was completely out of stock.

Unprofessional inventory management and zero proactive customer service. They took my money and didn't bother checking on the order until it was far too late.

Shop sieht seriös aus. Ware ist auch nach 21 Tagen nicht von Norwegen zu mir nach Hause geliefert worden. DHL kennt die Trackingnummer nicht, Nachfrage unter hello@ moo…… ergab trotz mitgesendeter Trackingnummer, dass sie mir die gleiche Nummer nochmal senden….. Eingabe der Trackingnummer auf der Moomin- Seite ergab, dass die Trackingnummer nicht existiert.

Tove Jansson would be appalled by the
customer service at Moomin and it really puts these sincere and cute creatures in a different light. Purchased a torch for our daughter that is advertised to project moomin images onto a wall, not a chance it was a complete fail and decided to return. We had to pay for the useless toy (that cost us more in postage) and when the refund came I was given a partial amount as the packaging was opened (we had no choice to take away the plastic from the cardboard). Endless emails to these people or maybe AI bots that are basically ignoring me. After many years of collecting these Finnish characters with fond memories of the original cartoon from the early 80s, I feel massively let down that would make Snufkin sad. Out of principle I want the situation escalating to senior managers for a resolution, constructive criticism to improve their e-commerce / after sales service and keep the spirit for the fans of the cartoon alive so everyone is happy in the valley or it’s goodbye @ moomin . com

Good service, customer support usually replies fast enough, listens to you, gives good advice and is willing to do what they can to help. Of course, they sell very nice items too.

Product Quality: Excellent
Delivery: Needs Improvement
I recently purchased some items from the Moomin Shop and wanted to share my experience. The product itself was of very high quality and met all my expectations. The craftsmanship and attention to detail truly reflect the charm and whimsy of the Moomin brand.
Product Highlights:
The products arrived in perfect condition and demonstrated excellent quality throughout. The materials used were of high standard, and it was clear that great care had been taken in its production. The items perfectly captures the magical world of the Moomins, making it a delightful addition to any collection.
Delivery Experience:
While the product quality was outstanding, I must note that the delivery process was longer than expected. The extended shipping time was somewhat disappointing, as it exceeded the standard delivery window I'm accustomed to for similar purchases. This is an area where the Moomin Shop could improve their service.
Conclusion:
Despite the delivery delays, the superior quality of the product makes this purchase worthwhile. The Moomin Shop clearly prioritizes product quality, which is commendable. However, they would benefit from optimizing their shipping process to better serve their customers.
Recommendation:
I would recommend the Moomin Shop to other buyers, particularly those who value quality and authenticity in their Moomin merchandise. Just be sure to factor in potentially longer delivery times when placing your order.

I paid for a moomin for my nephew for Christmas. It was weeks past Christmas and it still had not arrived, so I reached out to moomin customer service who said they would follow up and “get back asap.” Two more weeks passed with no contact and no product. I contacted them again stating if they did not get in touch with an update I would contact the better business bureau, and they wrote back there had been a warehouse mix up and they thought it had gone out, but it hadn’t. They asked that I be “kind” “because mistakes happen.” They never reached out to me for weeks and essentially had taken my money and never sent out the product. So, I canceled my order. I won’t be ordering from them again.

Never received my plush.. Supposed to arrived on November 28th.

Almost 3 weeks after, nothing, 2 messages to say sorry but do not try to find anyone solution (I Can paste thé messages), 70$ lost - thank you.....

Avoid this plateform, pure amateurism..

No free returns—you have to cover the return shipping costs yourself. And guess where? To Estonia! The communication was terrible, and the refund process was excruciatingly slow.

Previously I have had a good experience with Moomin, however this time unfortunately it has been terrible. I ordered a gift for my niece living in Dubai, I inputted the address for the delivery as you would presume they are delivering to the recipient, however no, they don't. I only discovered this a few days ago, having places my order nearly a month ago. I have had 15 emails back and forth with Moomin customer service, them taking around 48 hours to respond to each one. They firstly told me it was on its way, it would be delivered soon, then that it was attempted delivery, then thay told me 2 days ago that infact no delivery attempt was made and the package was delivered to a local post office and someone would have to collect it and this is standard, why was I not told this when ordering, I would never have ordered if I had known. Terrible service. It seems they swapped delivery courier from DHL and now Moomin have no control over the delivery. Its really dissapointing as I love Moomin stuff.

Be very wary I think. I won't be ordering again. I still don't have the present nearly a month later.

SAD TIMES :(

I really don't understand the bad reviews. Excellent stuff, within 3 days in Holland. My daughter is very happy!
Xxx family Holovata

To begin with, I used a 15% discount in my first order that was redeemed as just “10%”. Then, for my birthday I was given a 20% discount that wasn’t deducted from my second order. After making a formal complaint the customer service is unable to refund any money. If you order from this website, bear in mind that their discounts won’t work and they won’t refund you any money even if you’re entitled to it.

It's a month and still have not received my order. Basically got 4 mugs for a friend as a gift and it turned into weeks, nothing. They never gave me a tracking number to begin with. My friend wanted to help so she asked them instead. The only time you get the tracking number is when you ask which is stupid. It also takes DAYS for them to reply to emails. If you have problems try to message them on whatsapp instantly, emailing them is useless. And guess what? After almost a month, IT'S STILL IN GERMANY.
No compensation, no refunds.
Horrible site. Horrible customer service. These mugs are also pricey and I just get emotionally drained dealing with the company.

SCAMMERS! Do not buy from this company. I ordered some mugs almost 4 weeks ago, the parcel hasn't arrived, the customer service people are extremely slow at replying, unhelpful and refusing to issue a refund. Stay away from this company, it's completely unprofessional, charging and not delivering.

Very unprofessional and rigid customer service with slow replies (if you get any). They are very unhelpful and dismissive.
If you want Moomin products, consider other retailers or Ebay.

Habe auf moominshop.de bestellt, nachdem die britische Seite mich dahin weiterleitete. DHL behauptet, die Waren seien mit Altersnachweis verschickt und verweigert daher die Zustellung. Die Telefonnummer in der Bestellbestätigung ist nicht vergeben, bei der Nummer im Impressum geht nie jemand dran und auch mehrfache Rückrufbitten bleiben unbeantwortet. Bloß nichts bestellen! Ich muss mir wohl mein Geld über PayPal zurückholen.

Regarding the answer: Since someone from moominshop.de has reached out to me telling me that their English colleague has notified him about this review, I conclude that both shops are connected. By the way, the email send by the employee was extremely impolite and sassy. I have responded politely and am awaiting an answer, after which I will update this review.

Just tired of your amateure website - specially when selling special/limited mugs.
When putting the mug in the basket, there should be a some kind og time-reservation, e.g. 10 min., so that we will be able to pay for it in time.
Anything else is just playing your fans for fools. Christ what a joke.

The quality is really good, the items are exactly the same as in the pictures, and the delivery was fast.