Ordered a spare part for my godox speedlight but they sent the old plastic version which breaks very easily and not the updated metal one. Since the £10 shipping is non-refundable I have kept it but... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Another fantastic effort by the team at photomart. Printer went down 2 days before an event. They sent me a replacement next day and repaired mine in super quick time. Can't fault them and have alw... Toon meer
I recently bought a DNP printer from Photomart for an event the coming weekend. It was a beautiful printer but I noticed it had some trouble printing the 2nd photo. I called and Aaron was very p... Toon meer
Bedrijf heeft geantwoord
Just a few words , I had an issue with my DNP 820 Printer. After reaching out to various people I gave a photosmart a call and explained the issue I had been having. A gentleman on tech support by... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fotowinkel
- ook in
- Groothandelaar
Geschreven door het bedrijf
Photomart is a trusted UK-based distributor of professional photo printing equipment, media, and studio accessories. With over 30 years of experience, we proudly support event photographers, studios, retailers, and photo businesses across the UK and beyond. From industry-leading dye sublimation printers by DNP and HiTi to high-quality photo strut mounts and lighting solutions, we offer everything professionals need to deliver outstanding results. Our customers rely on us not only for quality products, but also for expert advice, fast technical support, and a friendly, knowledgeable team that’s here when it matters most. Whether you’re placing a bulk order, visiting our London showroom, or calling for printer support, we’re committed to providing exceptional service every step of the way.
Contactgegevens
Ellerman House, Redburn Industrial Estate, Woodall Road, EN3 4LQ, Enfield, Verenigd Koninkrijk
- 0208 527 6006
- sales@photomart.co.uk
- shop.photomart.co.uk
4,1
Goed
47 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Appalling customer service
Recieved a batch of CTP-3010 media paper which was faulty (paper on roll the wrong way). We called several times to be told we would be called back, which never happened. After chasing over several days we were finally given a parcel tracking number and were left to chase the delivery ourselves.
Absolutely appalling customer service to leave a company who rely on being able to print images without any replacement paper or even an apology. If Photomart were not the only providers of this paper I would certainly never order from them again.
3 juli 2015
Review zonder uitnodiging
Antwoord van Photomart
Hi Jen,
We're really sorry to hear about your recent experience and fully understand your frustration.
Receiving a faulty batch and then having to chase up a replacement, especially when your business depends on that paper, is unacceptable. We apologise that you were left to do the legwork. This is not the level of service we aim to provide.
We’ve spoken with the team to understand what went wrong and are reviewing our internal processes to ensure issues like this are resolved more promptly and with better communication. You deserved a faster response and a proper apology at the time, and we are sorry you didn’t receive either.
Thank you for your honest feedback. It has been taken seriously and will be used to improve the service we provide going forward.
Best regards,
The Photomart Team
excellent
competent staff when you contact them. Excellent delivery service.
2 juni 2015
Review zonder uitnodiging
Antwoord van Photomart
Thank you for your kind feedback. We're glad to hear our team and delivery service met your expectations. We always aim to provide reliable support and fast dispatch.
We appreciate your support and hope to assist you again soon.
Best regards,
The Photomart Team
All the mounts that you could ever need
Great prices, great quality, great service and fast delivery; what more could a professional photographer need!
13 februari 2015
Antwoord van Photomart
Thank you for the fantastic review! We're so pleased to hear you're happy with our prices, quality, service and delivery. It's exactly what we aim to offer every professional photographer who shops with us.
We really appreciate your support and look forward to serving you again.
Best regards,
The Photomart Team
very happy with quality postage and the friendly service
I can only give a top review to this Company well done allround
13 februari 2015
Antwoord van Photomart
Thank you for the top marks and kind words! We're really pleased to hear you're happy with the service — it's always a team effort and feedback like this makes it all worthwhile.
Looking forward to helping you again soon.
Best regards,
The Photomart Team
Strut mounts
Best firm to deal with super fast service and nice people to talk to on the phone.
10 februari 2015
Antwoord van Photomart
Thank you so much for the lovely feedback. It means a lot to hear that you’ve had a great experience with our team and our service.
We’re always here to help, and we look forward to supporting you again soon.
Best regards,
The Photomart Team
Order
good products at reasonable prices, the DNP printers are fab, waiting for to 12x8 printer bundle to be on offer again
10 februari 2015
Antwoord van Photomart
Thank you for your kind words. We're glad to hear you're enjoying the DNP printers.
We always aim to offer great products at competitive prices, and it’s great to know that’s coming through. Keep an eye out, as we regularly run bundle offers and hope to have the 12x8 printer deal available again soon.
Thanks again for your support.
Best regards,
The Photomart Team
We use Photomart all the time Awesome
We had to change all our printer's due to Sony paper going up in price. I spoke to Adam and he was very helpful and made choosing our new printer's very easy now we are saving money and the print quality is the same
Picture Booth
10 februari 2015
Antwoord van Photomart
Thank you for taking the time to leave such a positive review!
We’re really pleased to hear Adam was able to help make the transition smooth, switching printers can feel like a big step, so it’s great to know you’re now saving money without compromising on quality.
If you ever need further support or advice, we’re just a call or message away.
Best regards,
The Photomart Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.