So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Have been trying to get a replacement mattress sorted for a few weeks now, had an email back initially about getting a replacement, I replied but have been ghosted since, with no contact about arrangi... Toon meer
Bedrijf heeft geantwoord
Didn't wait long for delivery, mattress topper has made such a big difference in sleeping quality! Hotel cushions and duvet are perfect, pillow's bounce back too. Deffinitley purchase again
Bedrijf heeft geantwoord
Searched internet for cooling mat to help sleep in U.K. heatwave and to help my lymphoedema. I trusted Silentnight as I have had other products from them that have been good and reliable.The cooling... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Silentnight
Geschreven door het bedrijf
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contactgegevens
Long Ing Business Park, BB18 6BJ, Barnoldswick, Verenigd Koninkrijk
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Goed
9K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It makes a difference when you purchase online from a well known company.
Macy was a great person to deal with.
The purchase of a firmer mattress and return of one which didn't suit me was made without any fuss.
I have to wait 10 days for the delivery and collection but it will be worth it. Thank you Macy and Silent Night.
Baz
15 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
First class service
Very easy to choose,order and arrange delivery. Matress put in place, rubbish and old matress removed. Excellent service.
18 juni 2026
Antwoord van Silentnight
We're so pleased to hear that you found our service worked so well for you Mike.
All the best, Sam at Silentnight Brands
customer service is terrible
Have been trying to get a replacement mattress sorted for a few weeks now, had an email back initially about getting a replacement, I replied but have been ghosted since, with no contact about arranging the replacement. I have tried to contact in other ways as well as emailing again amd have not been able to get through at all. Was sat on live chat for over an hour with no response.
16 juli 2026
Review zonder uitnodiging
Antwoord van Silentnight
We are truly sorry to hear about the difficulties you've experienced in trying to arrange a replacement mattress. We've asked for more information so we can look at this asap for you.
Kind regards, Sam at Silentnight Brands
Great mattress topper
Great mattress topper. Good quality for the price. Arrived quickly.
Very pleased.
17 juni 2026
Antwoord van Silentnight
We're so pleased to hear that you're very happy with your mattress topper Karen.
Kind regards Sam, Silentnight Brands
Easy to order
Easy to order
Delivered on time by 2 very nice young men.
No issues. Happy with my new mattress. Delighted old mattress disposed of no charge.
24 juni 2026
Antwoord van Silentnight
We are so pleased to hear that you found the ordering process easy and that your delivery was on time. It's wonderful to know you're happy with your new mattress Russell.
Thanks, Sam at Silentnight Brands
No communication
Parcel been missing for over a week now, tried to contact but no one is responding to me.
15 juli 2026
Review zonder uitnodiging
Antwoord van Silentnight
We are truly sorry to hear about your missing parcel and the difficulty you've experienced in reaching us. We've asked for more information so our CX team can get back to you asap.
Kind regards, Sam at Silentnight Brands
Ordering was so easy
Ordering was so easy. When I decided what duvet tog we needed I just found the correct size in the Hotel collection range and it was here within a couple of days.
16 juni 2026
Antwoord van Silentnight
We're delighted to hear that you found the ordering process so easy and that your duvet arrived quickly. It's wonderful to know you're enjoying our Hotel collection!
Kind regards, Sam at Silentnight Brands
Easy ordering process
Easy ordering process. There was a delay by the delivery company, a phone call to customer service soon sorted that out.
24 juni 2026
Antwoord van Silentnight
We're glad to hear that your ordering process was easy. We appreciate you letting us know that our customer service team was able to resolve the delivery delay for you. Thank you for your feedback Jane,
All the best, Sam at Silentnight Brands
A straightforward transaction
A straightforward transaction, quick delivery and excellent product - a 2.5 tog duvet to use in hotter weather.
22 juni 2026
Antwoord van Silentnight
We are so pleased to hear that your transaction was straightforward and that you are enjoying your new duvet, especially for the warmer weather. We appreciate your kind words!
Kind regards, Ben at Silentnight Brands
Tower Fan 3400 incomplete
I had a Tower Fan 3400 - the screws were missing and looked like it had been a returned item not brand new
23 juni 2026
Antwoord van Silentnight
We appreciate you bringing this to our attention Pauline. We are concerned to hear about the missing screws and the condition of the item. Your feedback will be forwarded to our accessory supplier directly.
Ben, Silentnight Brands
Mattress topper has made such a big difference so pleased I purchased this!
Didn't wait long for delivery, mattress topper has made such a big difference in sleeping quality! Hotel cushions and duvet are perfect, pillow's bounce back too. Deffinitley purchase again
23 juni 2026
Antwoord van Silentnight
We're so pleased to hear that your delivery was prompt and that the mattress topper has significantly improved your sleep quality. It's wonderful to know you're also enjoying the hotel cushions, duvet, and pillows!
Ben, Silentnight Brands
Fan not delivered
Bought a fan, waited past the delivery date, didn't turn up because they had ran out of stock but we had not been contacted
23 juni 2026
Antwoord van Silentnight
We sincerely apologise for the inconvenience and frustration caused Liz. Unfortunately, an extremely high order volume in the recent heat wave greatly impacted stock levels. We tried to reach out to all customers affected as soon as we were made aware of the issue and I am sorry if this was delayed.
Ben, Silentnight Brands
Purchase never arrived
Purchase never arrived. Delivery service delivered to wrong address.
23 juni 2026
Antwoord van Silentnight
We are very sorry to hear your purchase did not arrive. The CX team will reach out to you directly to resolve this asap.
Kind regards, Ben at Silentnight Brands
Antwoord van Silentnight
We're so pleased to hear that you're very satisfied with your purchase! Your positive feedback means a lot to us.
Sam, Silentnight Brands
High quality tower fan
High quality tower fan, easy to use with added benefit of remote control that is easy to use and store. The only issue is the length of power cord, ideally 2m would have been perfect.
21 juni 2026
Antwoord van Silentnight
We're glad to hear your enjoying our tower fan, especially with the current high temps.
Sam, Silentnight Brands
Awful service
Awful service
Bought premier inn at home mattress by silentnight
Delivered buckled and bent because the company doesn’t use proper mattress couriers
Silentnight customer service have received our emails, photos and videos but like their name they’re silent
10 juli 2026
Review zonder uitnodiging
Antwoord van Silentnight
We are very sorry to hear this Gary and have asked for more information so we can look into this further.
Sam, Silentnight Brands
Expected a better quality than what I…
Expected a better quality than what I ave received. Delivery service and handling could have been much better.
15 juni 2026
Antwoord van Silentnight
We appreciate you sharing your feedback and are concerned to hear of any issues with your order & delivery. If we can help with anything please reach out to us directly so we can investigate further.
Sam at Silentnight Brands
Antwoord van Silentnight
We're so pleased to hear you're happy with the quality of our fan and found the price to be reasonable. Your positive feedback is greatly appreciated!
Sam at Silentnight Brands
Items ordered for Christmas presents
Items ordered for Christmas presents
Speedy delivery well packaged
Recipients of gifts very happy
15 december 2025
Antwoord van Silentnight
We're so happy to hear that your Christmas gifts were well received.
Sarah at Silentnight Brands
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