Shopbop Reviews 

I agree with all the negative reviews on here. I have been a ShopBop customer for years and I think I will be done with them after today. They changed there processes a few years back and now won't refund import fees. Don't understand why since many other US companies do, including there competitors. Customer service is useless - it's basically AI responding to you (aka 'Janai'). I have emailed to tell them that our "local customs agency' CANNOT refund fees to me because I did not pay them directly and ShopBop does not seem to care. The agent at Canada Border Services even knew about ShopBop because she has said she has unfortunately had to deny a number of people. My next effort will be going through UPS directly .. let's see how that goes

By the way, when they "reply to your message asking for more information so they can look into it" - they just ask for your name, email, and order # and you never hear from them again. So don't hold your breath for any additional support!

Ordered a necklace because of estimated delivery date. 5 days later and order still not shipped so cancelled order. Customer service were quick to respond but it’s not good enough to have orders sitting there and not moving

Elsie provided great service - I have been a customer since 2018 and highly recommend them

I would give a zero if I could. Worst customer service. Mailed me packages with missing items and then tried to pin in on me and make me pay for the items? Also, crammed 3 high end hats in a small box, came completely ruined. Joke of a company.

Just thought I'd leave this review here for those of you who are hesitating to order.

It took a few days before my item was dispatched but once it was on its way, I received the parcel only three days later. I didn't pay for a box but even so I thought they'd send my order in a standard box. It was sent from Milwaukee to the UK in a plastic bag (thankfully item arrived in perfect condition). One thing I should remember for next time is I chose to pay for the tax and import duties on my own instead of paying them via Shopbop resulting to paying £11 more (processing fee) upon delivery. Not blaming Shopbop but it would be helpful to somehow leave a note during checkout, something like, "pay now or you may incur processing fees from the courier later."

Very happy with my experience overall, plus this jacket that I'd bought had been sold out wherever I looked, and I got an authentic item from Shopbop. I could only say that Shopbop still delivers almost a decade since I last bought from them. Thank you so much.

Thank you customer service

Immediately responded and corrected the problem

purchased these Tory Burch plastic sandals specifically for a beach vacation because I wanted something nice and easy to wear to beautiful beaches.

Unfortunately, the plastic material on the upper part of the sandals was extremely rough and harsh against my skin. After wearing them, the plastic rubbed against the top of my feet and caused painful irritation and open sores. The damage became so severe that I could no longer wear the sandals and actually had to walk barefoot on the street during my vacation because they were too painful to keep on.

This was not simply a matter of the sandals being uncomfortable or not fitting properly. The actual plastic material caused significant irritation and damage to my feet.

I was extremely disappointed because I purchased Tory Burch expecting a certain level of quality. I was also very disappointed with Shopbop’s response when I reported the issue, as I felt that a genuine product-quality problem was not handled appropriately.

I hope these additional details help you understand how serious the problem was and why I was so disappointed with both the product and the way my complaint was handled. Very Disappointed with the Quality and Shopbop’s Customer Service

I am extremely disappointed with both the quality of the Tory Burch shoes I purchased from Shopbop and the way my complaint was handled.

The shoes were extremely uncomfortable and caused significant pain and damage to my feet. The situation became so bad that I actually had to walk barefoot in the street because I could no longer wear the shoes. For a pair of shoes from a brand like Tory Burch, I expected much better quality and comfort.

What is even more disappointing is Shopbop’s response when I contacted them. Instead of taking my concerns seriously or showing any interest in the quality-control issue, I received a very negative and unhelpful response. I believe a company should stand behind the products it sells and, at the very least, listen to a customer who has experienced such a serious problem.

This experience has completely changed my perception of Shopbop. I expected much better quality control and, especially, much better customer service. Unfortunately, I cannot recommend purchasing shoes from Shopbop based on this experience.

Terrible customer service- unable to cancel an order. Then was blamed when it got delivered to the wrong address

I wish there was an option to give 0 stars. Ordered an expensive handbag to be shipped to the Uk (where I live) and 3 days later I recieve "order cancelled because we dont want to proceed with this transaction" - fantastic now I have to start my search again for the event that is in 1week. What a pathetic brand.

Fraudulent. I entered my bank details in July on their website, because I saw an item of clothing that was at a price 'too good to be true.' I became hesitant when I could not see a clear description of shipping fees. I did not purchase anything, but they have a way of viewing my card details as I had typed it in, and took it upon themselves to create a standing order of £11 every month for the last 3 months that appeared in my bank app as "AMAZON PRIME" with the Amazon logo in blue and white. Amazon and my bank confirmed it was a fraudulent company.

I've ordered tens of thousands of dollars of product from the store over the years… They used to be great and recently over the course of the last year they've refused to refund me for four separate items that I returned… Their warehouse loses track and then they hold the customer responsible… It's nearly $1000 worth of merchandise that I've returned and they're refusing to refund me… I don't even know how that's legal ... I'm furious... I've spoken to my credit card company and Shopbop is still refusing to acknowledge to them that they received the merchandise so it's all falling on me. You would think after the amount of orders I've placed over the past decade that they would give the customer the benefit of the doubt at this point. Unless you want to gamble with giving this company, your money in return for nothing shop elsewhere.

Save your money and don’t purchase from them! I purchased a jacket for over $300 and the box arrived damaged open and with nothing in it. I reached out to customer service and they told me there was nothing they could do. What a complete scam! I’m out $300+ with no jacket.

I was disappointed with my experience with Shopbop's customer service. I contacted them hoping they could make an exception and allow me to return an item, but they refused because it was outside of their 30-day return window. While I understand that companies have policies, I was hoping for a little flexibility, especially as a customer. There was no willingness to work with me or offer any alternative solution, such as store credit. Customer service can make all the difference, and unfortunately, this experience left me hesitant to shop with Shopbop again.

One of my orders arrived in two separate shipments with two different shipping carriers and the second shipment never arrived to my house. I called customer service two and responded to their emails to try to locate the package. They insisted it was delivered despite not providing any proof by Amazon delivery. However, I receive packages from Amazon at my house regularly without issue and the one from Shopbop was never received. I checked with neighbors, everything and could not locate the package and they just kept insisting it was delivered even though they did not provide a photo or location as to where. The box with items delivered with UPS, on the other hand, arrived perfectly fine. They offered no customer service assistance for the lost item that cost me >$160 and just shut the case. Will never order from these people again.

Horrible customer service with no accountability, no regard for customers

Genuinely the most frustrating online shopping platform I have experienced. If Shopbop messes up your order, be prepared to do all the work of fixing it yourself. Be prepared to not be treated as a real person and receive zero care. I was left feeling dehumanized and pretty disgusted. Never felt more objectified in any shopping experience.

I ordered sneakers from Shopbop but received some jeans instead. When I reached out, support told me they couldn't ship a replacement, and that I'd need to return the wrong item for a refund, or place a third order for the sneakers (my second order already had to fix a botched address from the first). I'm on a tight travel schedule and don't have time to process a return right now. I asked them to arrange a pickup for the item they mistakenly sent me; they refused.

I escalated multiple times and was passed to an "Account Review" team, who gave the same line every time: "no refund until the item is received and inspected."

I'd be happy to return it once I have time. What actually infuriates me is that they expect customers to absorb the cost of their own mistake, holding my money hostage in the meantime with no real intention of making it right.

When I asked them to point to any policy allowing them to withhold payment for an item they shipped incorrectly, I was told: "We do not have any additional information to provide."

Their most recent and most outrageous reply: "If you received an incorrect item, it will have to be returned and inspected by our returns department to confirm that it was indeed a Shopbop item before issuing the refund. We will not be issuing any form of refund until the incorrect item is received back and confirmed a shipment error."

This shop was amazing about 20 years ago, so I went ahead and ordered an expensive designer dress. It arrived without any original package, stuffed and squeezed in a dusty plastic bag, closed with random scotch tape. I was shocked. The dress turned out to be absolutely minor quality, so I requested a return. I was informed that I had to pay 60 (sixty!) dollars for the return. Furthermore, I had to organize a box myself and drive to the next town to drop the parcel. When I tried to contact customer service to talk about that horrible experience, I was informed that they would not answer mails from certain providers and sent me instructions on how to change my e-Mail adress in their account. Such a pity for this shop which used to be premium years ago.

I have a love and hate relationship with Shopbop; they have great prices, but it’s very frustrating when you order from them and receive dirty clothing/items that have clearly not been checked before resale. This is like 5th time I received dirty clothes from them. Received a bathing suit that clearly had been worn and someone stuck a sticker on it. Most recently, the sweater I received had hair and a foul odor to it. Now I have to wait for them to once again process a return to get my money back.
Edit: Shopbop reached out to me and did accommodate for a stat refund, which I do appreciate.

Edit: It's important to note these automated comments from Shopbop requesting additional information mean nothing. The only additional information they requested is my name and phone number. I know they have no intention to "take a closer look"...they simply leave these comments on reviews to make it look like they are addressing the concerns of their hundreds of dissatisfied customers. I've escalated this to the Amazon Executive Team and will also be filing a claim with the BBB.

I have never felt more disposable as a customer.

After more than a decade of shopping with Shopbop, my account was permanently disabled because packages were stolen from outside my apartment building in New York City. Instead of recognizing that package theft is a real and common problem, Shopbop chose to treat me as the problem.

Even worse, their review contained factual inaccuracies. They counted a customer service inquiry—where I simply asked them to help locate a missing package—as a “lost shipment claim.” Asking customer service for help should not be treated the same as filing a claim.

Shopbop also offers customers no option to purchase shipping protection or package insurance, yet when legitimate delivery issues occur, the customer bears the consequences. If your package is stolen after a carrier leaves it in an unsecured location, you may not only lose your merchandise—you may lose your account as well.

The most disappointing part was the complete lack of empathy or meaningful review. Every response felt automated and final, with no willingness to consider the circumstances or my years of loyalty as a customer.

I’ve spent years recommending Shopbop to friends and family. I won’t be doing that anymore.

I like SHOPBOP and have been using it for over 10 years.
I usually order every month.
Since the beginning of this year, deliveries have been slow, and recently I've been waiting about two weeks for my orders to ship.
As a result, my delivery dates have been significantly delayed, which is very disappointing.
Even when I contact customer support, they only say that they are processing my order as usual, which is completely unhelpful.
I'm worried that something is happening at SHOPBOP.
I couldn't give the gift I ordered, and another order with a specific purpose didn't arrive in time, which is a shame.
Previously, they would switch delayed shipments to UPS (which is faster), but they no longer do that.
Since my orders are from outside the US, the return shipping costs are high and the risk of delays is high, so I'll stop using SHOPBOP for a while.

I ordered an expensive designer bag. It came without original packaging, no box or dust bag, just wrapped in a clear plastic sheet. The customer service says „this is how the supplier sends it to us“ - not true, as confirmed by Tory Burch service who now kindly promised to send me a complimentary dust bag (I need it for a present and don‘t want the bag look as if I bought it at a flee market…) People, check what you are paying for…Also, I had to pay additional 40$ to FEDEX - these costs are not clearly stated when you order. Most good retailers now include taxes and shipping in the price. I would not recommend buying from them if you are in Europe.