Shopbop Reviews 

This used to be a great company. Easy to order and quick to deliver. Just waited nine days for an order to process and it is slated to arrive in another seven even though guaranteed delivery at checkout is a day and a half from now, which will turn into another nine as UPS always encounters a 2-3 day delay to Alaska. So 18 days from order to receipt. It’s faster to purchase from any number of overseas companies-24S, Farfetch, Net-a-Porter, Ssense, and even Revolve or FWRD in the sates. This will arrive after my event. It will be returned. Done with this retailer.

Adding on 6/10, of course Shopbop reached out below for more info after my review above was posted. Purely performative and likely agentic AI. I had already called customer service three times since I ordered on June 1, and they assured me each time my item, not inexpensive, would be delivered on June 11 as a guaranteed delivery date identified at checkout. The email I received from them on the 9th basically said “delivery date has changed, sorry for the inconvenience.”

Sorry Shopbop, you can’t fix this. The item is in transit. You don’t have another in stock, and you don’t manage UPS logistics. I’m not going to apologize for the inconvenience of a negative review based on a less than stellar experience.

Used shopbop several times and it was fine as I kept the items. However, my advice would be dont buy from the UK if you want to be able to return anything. It isn't immediately obvious that you will pay a $40 DHL return fee. Rather strange given they are part of Amazon....
In addition, the process is diffucult and requires you to print out labels with no option of a QR code.

I had ordered a pair of boots on the 16th with 1 day delivery. Firstly, they weren’t shipped within the expected time frame; then when they’re out for delivery they get marked delivered at a random house. The UPS tracking doesn’t even line up with where my house is on the street and ShopBop is being oblivious to that. I try showing them my front door compared to the photo, my ring camera footage and a police report I created but their customer service just stopped responding to my emails and their calls lead me no where. They’re trying to leave me finically responsible for something out of my control, and offering me no means of help. Extremely disappointing and I wouldn’t bring my business here again. Customer service is no help.

Edit-@shopbop

1. I can’t respond to the review
2. I’ve called and emailed and escalated this, why are you trying to just look like you’re attempting to resolve it publicly?

I can’t say enough bad things about my experiences with Shop Bop lately. They’ve gone from my favorite trusted resource to complete garbage.

The line shouldn’t be drawn based on how expensive a retailer is. But when you’re offering $8,000+ items on your site, customers expect at least a little higher tier of service. Not that I purchased one for those items. I’m a consistent customer, I’m on their site all the time and I make purchases regularly. They’ve held onto my returns for a month, and I’m out thousands of dollars. I’ve tried emailing and calling and being nice and not being nice. I escalated the case. They just act like it’s all completely normal and lie every single time I ask what’s going on. Their answering line is flat out rude. All people want is good communication and honesty…and their money back on time. It’s not rocket science, get it together. You lost a client this week.

I wish I'd read the reviews of this company before I ordered from them! Terrible customer support! They care nothing about retaining customers. I will never order from them again.

Absolutely horrible. I placed my order on April 28th and was informed via email that my items were delivered. As a few days go by, there is no word for my items and I reach out to Shopbop, only to receive a response from them 7 days later stating they are no responsible and immediately deny me of a reship or refund for without looking into rectifying the situation because tracking marked it as “delivered”. I informed Shopbop that tracking does not constitute that the item was successfully delivered. Factors such as the item being stuck at the warehouse, items being delivered to the wrong address etc can also lead to the packages not being shipped properly. I then urged them to look into it further. The unprofessionalism is appalling. I was then transferred over to multiple agents who gave me the same generic answer, and that was because I had to reach out to Shopbop multiple times to get a response because they keeps ghosting me. It’s been over a month and I still haven’t received the help I need.

I’ve been a Shopbop customer for a long time. And in the past 12 months have taken my shopping habit elsewhere. Customer service is abysmal - delivery timelines and post sale support is a disaster. Their support is non existent with little care for basic customer satisfaction. If you’re shopping, and you want to actually get your item and know when you’re getting your item - I suggest you go elsewhere.

AVOID AT ALL COSTS. First time customer with them, Nearly $800 order placed with Shopbop. The package was marked as delivered but left outside unattended with no doorbell ring or delivery attempt notification. When I found it hours later, the bag had been torn open, severely damaged, and contaminated with mud and debris, and one of the two dresses was completely missing.

The remaining dress was also damaged from exposure, and I even tried to salvage it myself using a specialized detergent in hopes of saving it. Despite immediately contacting customer service with photos and details, there was no proper investigation into the missing item or the condition of the delivery.

Instead of resolving the issue, I was told no refund or replacement would be issued, and my account was permanently closed. For a luxury retailer handling high-value orders, this level of dismissal and lack of accountability for a clearly incomplete and damaged delivery is extremely disappointing. Customer service is abysmal and gaslighting.

They would not assist me with a return, horrible customer service. Buyer beware. I will never buy from them again, I had been a customer for years

DO YOU ORDER IF YOU'RE OUT OF USA. YOU WILL NOT BE REFUNDED DUTIES! ShopBop sells expensive stuff , so imagine trying to return something expensive but you're not getting your duties back automatically. I had to submit tons of forms to CBSA (customs office in Canada) in order for them to contact ShopBop on their part to get my duties refund. It took over MONTHS of my time trying to get my duties back. It was a horrible experience and I will never order from them again. They need to set up a system on their end to automatically refund duties to international customers so that we don't need to manually fill out forms and wait for months to get duties back.

I would give Zero Stars if I could. I ordered a Hulken bag on 3/24/26. Shipping label has been created but that is it. No one responds to any form of contact after several multiple attempts. They sure took my money quickly but zero contact since. Will be filing with my bank. Yes it is the same website, Shopbop.com Order 1137. You took my $69.99 on March 25, 2026 and nothing but "LABEL CREATED"

AND yes...you are the correct company.

Yes, Shopbop and "Yours Truly Shopbop Rewards" are the same company. Shopbop Rewards is the official, free loyalty program operated by Shopbop (which is owned by Amazon) to provide perks like birthday discounts, early sale access, and points for loyal customers.

Terrible customer service I have called twice about not receiving my HOKA sneakers I purchased and keep getting a run around from them to get a refund I would not order from them again

Placed an order for product on April 15th. Received a guaranteed delivery date of April 21st. On April 16th I received an email with no explanation only that our order, account, and any accounts associated with my addresses would be cancelled now and in the future. As an executive in Consumer Goods, I can unfortunately say that this is the hallmark of a poorly run company with low accountability to the customers who shop their site. The lack of authenticity and false messaging led us to not be able to acquire the product from an alternative as it was sold out elsewhere by the next day. Avoid this company.

I have always had a positive experience with Shopbop. I recently lost a package and they promptly replaced it and handled it very professionally. This store is awesome

Bought from them for the first time then suddenly got an email “Thank you for ordering with us. Unfortunately, after our initial review of your account, we have opted to not proceed with this transaction. Your order has been cancelled and your account disabled. You have not been charged for the order however, the authorization may still be reflected on your original form of payment for a time determined by the institution’s policy.

Shopbop reserves the right to disable accounts or cancel orders as stated in our terms of service.” ThenI followed up on why they cancelled it and they said “ Hello,

Thank you for the email. Unfortunately we are unable to provide additional information regarding the cancellation of your order. Shopbop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion as stated in our Conditions of Use. We will not be accepting any orders on this account or any related accounts. We apologize for the inconvenience.

Shopbop Order Review Department” smh just wanted my damn jacket.

SI J AVAIS PU METTRE ZERO JE L AURAIS FAIT . JE DECOUVRE LE SITE JE NE L AI JAMAIS UTILISE J OUVRE UN COMPTE JE PAYE 200EUROS UN SAC LE LENDEMAIN JE RECOIS UN MAIL COMME QUOI ILS ONT DECIDE DE FERMER MON COMPTE ET D ANNULER LA COMMANDE APRES VERIFICATION DE MON COMPTE ALORS QUE JE VIENS DE LE CREER JE NE VOIS DONC PAS QU ELLE PEUT ETRE LA RAISON JE DECONSEILLE FORTEMENT

I bought a pair of STAUD boots through Shopbop. I love them, and have had them for just over a year, only wearing them maybe 1-2 times a week in colder months, and just noticed that at some point the heel cap just fell off. I contacted Shopbop and they said they would not provide any support because they consider this sort of damage normal wear and tear. They repeatedly told me I cannot return the boots, which I had to explain several times I was not trying to do, I simply wanted a resolution for the repairs I would be paying for only a little a year after spending $400 on these boots. I would have expected both much higher quality and much better customer support. I would not buy from them again.

Awful service! Awful company. They scammed me out of my money. Never got my order they sent me a fake door picture with a package the door does jot belong to me not my home. Never answered emails never helped me. I lost $500. This is a scam company be aware and never shop. Clearly they have 1.8 stars says it all. FRAUD my order 138870565 YOU guys always say thank you for the feed back we will share with the appropriate team but nothing ever happens! ALL LIES and your trsutpilot scote proves that. FRAUD and SCAMMERS! Give me my money back!!! You thieves

Can someone please let me know when my order 138900956 is going to be shipped please?

Update. Order was shipped today

Awful, placed one order for the first time and they disabled my account. Scam site