Shopearl Reviews 39

There was a woman by the name of Michelle from Shopearl that has given me tremendous customer service. I had made a mistake in the order and she was attentive and able to help me get where I wanted to be in my purchase. Life happens sometimes and things don't always go the way we would like. In this circumstance shop Earl was there to help.

Hey Mike went above and beyond to help me with my little dilemma. He stepped up and made it happen. Everything he said he would do he did and for this I am greatful..

Item came dirty and smelly. When I try to contact someone via email to return it nobody answers. Not legit. Charges big prices.

Quick and easy finding parts & ordering.
Easy tracking my order & arrived on time!!
This is the way to order , purchase & receive items!
Great company will order from them again!!👍👍👍👍👍👍👍

One of the best customer service experiences I’ve had. Fast refund, smooth communication, and great support team.

I was attempting to use “other companies “ to repair my broken side mirror. I contacted Michael Morales and he immediately found the exact match for my truck. The part was easy to install and looks great! I would highly recommend!
Doug W.

I ordered an engine. The engine was defective and overheated. I sent it back within the 30 day timeframe. They will not issue a refund until they receive the product. Once they received the engine, they told me they are not issuing a refund because it was my fault. I explained that it was not my fault and even if it had been my fault, I returned it within the 30 day time frame. Their policy says nothing about a product not being fully refunded when it was the customers fault and it is returned within the 30 day time frame. It does say that it will be reviewed oon a case by case basis after the 30days for products genereally defective or not. Therefore, I am entitled to a full refund since I do not fall within that category since the product was defective and I returned it within 30 days. I also asked for an exchange and would pay the shipping cost again, they said nothing. Then they stopped responding. I asked to work with them on a solution but they did not respond. I called several times before receiving the engine and they would always answer. However, once I called after the engine refund disagreement, they never answered me. They also did not get back to me within 24 hours like their VM indicates. I paid nearly $2,000 with nothing to show for it. They get to keep my money and the faulty engine they sold. That is ridiculous. They are a terrible company and when they sell parts that are defective, they do not want to give your money back. Do not buy from them unless you are will take an L shall they sell you a defective product. Therefore, it is a SCAM when they steal money from you knowing they are selling faulty parts.

Great experience will use again. Thanks!

I had an excellent experience with Mike Morales and Shopearl. From the very first moment, the service was fast, responsive, and professional. Mike was extremely helpful throughout the entire process and made everything smooth and easy.

The mirror arrived quickly, was exactly as described, and installation went perfectly. Everything is working great, and I’m very satisfied with the quality.

Highly recommend Mike and Shopearl – reliable, efficient, and great customer service!

The part I ordered arrived within the given time frame and had no issues! Ordering was very easy and straightforward. For how affordable the parts were I would definitely order from again!!

Easy to use website and checkout was smooth. Ordering process was straight forward and encountered no issues. Overall a good experience and I’d like to order from them again. todo bien. ….

Just got my order and it arrived damaged, but I honestly didn’t expect how fast the refund was processed. Huge thanks to Michelle for the quick help, she made everything smooth and hassle-free. Appreciate it, ShopEarl! I’ll definitely be ordering again.

I was hesitant about ordering online after being scammed before. Kevin made the whole process easy and kept us informed throughout the processing and shipping. Will definitely be a returning customer.

the service was amazing and i will be coming back agian for more service, fixed my ac, part came in with haste!

Kevin helped me order a rim for my F150.
Michelle was also helpful on my shipment questions. Great overall experience. Legit site.

Michael was extremely helpful and super fast at responding. I hope that the seats are going to be just as good as Michael was.

Super simple experience. Would highly recommend.

I ordered a mirror for my Honda Civic, Shop Earl asked me to add my VIN after checkout so I did and the vendor actually messaged me and said what I was ordering was incorrect. They were able to help me find the correct one for my VIN and get it ordered, process was pretty easy and now I have the correct mirror. Glad I added the VIN, I have no idea really what I am looking for with car parts so them correcting me before just shipping me the wrong part was awesome.

Misleading advertising in their posts allow you to buy incorrect items that have a policy for no return. They sell you the incorrect item and say sorry, thank for the money. Complete scam of a company, do not buy anything from here.

I ordered a side mirror and the description was incorrect. Vendor won’t take it back. The return policy sucks and customer service is equally as bad