Shopee Reviews 

Ordered a wall mounted tv console on 30/4/25 , received on 19/5/25. Immediately raised return and refund for 2 items missing. Days passed but item not picked up and my R&R is rejected twice. Tried calling the customer service but as usual the chat bot Sophie have a standard message. Tried the internet call but call was very unstable. What is the 15 days return policy means!.. I am a Shopee fan but unfortunately this is an unpleasant experience .

i usually don't complain for small delays..but this is the 2nd time for big delays..did not receive my order, status keep showing processing in warehouse (1 of the helpdesk person told that the item might have lose in the warehouse). Such a big item can be lose? Everyday ask helpdesk but all give general replies. Reject my refund and send a message mentioning will received within 48 hrs but not processing as promise (from 6 May till 15 May (today). I would have given negative star if possible.

Unreliable online shopping platform. Wasted a lot of my time until refunding process and collecting their piece of crap item back. Not to mention the customer service team are human, but not human. Imagine that copy-paste templates without even fully understanding the situation and without giving a proper interaction while resolving the issue. I had enough with this app and its team. I'll be deleting this app after all this.

Opted for next day delivery but it's almost a week and I still have not receive my orders. Contacted their help desk which isn't any help at all. They suggested to refund when I have not even received my order. Their logistics seems to be getting from bad to worse! If possible, don't use their delivery service at all! Opt for either seller's or self-collection. I rather pay others than Shopee delivery.

Worst platform! Receive a product and not working as intended but rejected my return and refund request! Asked me to ask the seller and seller ask me to ask the manufacturer! Manufacturer push back to the seller! Goes round and round! Shopee don’t take responsibility to honour the return policy! Truly unethical business practice! They should be banned and sued!

The refund agent are dishomest and crazy. The courier dumped,ped and ran offa parcel taggedas not allowed to leave at doorstep and deliberately ery photo shows the doo area has empty boxes for throw away N floor is still wet as beennraining wholecdat and our house is hdb common corridor unit and the carton of golf bottom has turn darker colour due to wet floor and this is shown in the driver photo itself but refund agents all pinoys still refuse to refund us .the manager mayuri raju promise a refund of 20 for a 40 worth of items and we accepted it but she she never give us the 20 refund till now and now she close this case.bunch of dishonest people

Dishonest platform allowed seller to continue selling fake skincare. Rejected my return n refund request for missha sunscreen. I had purchased the authentic one from Shinsaegae Seoul Misssha counter and after applying the yaocos shop on shopee missha sunscreen can feel the difference texture and smell. Even the tubes were different had sent pictures to shopee but they still rejected twice even when I appealed. They claimed seller proved authenticity but they didn't know that documents can be forged and there are now many shops in korea selling fake skincare! Now I even doubt the authenticity of the so called original shops mall on shopee. Will not buy skincare from shopee anymore. Bad experience as a regular customer forced me to keep fake product.

Be warned !
No returns despite promising 15 day return window. Customer service lousy, you get what you pay for. Amazon much better.

DON'T USE SHOPEE EXPRESS!

UN-FREAKING-BELIEVABLE. This delivery service is an absolute disaster. My parcel was supposed to arrive by the 19th, but guess what? It’s now the 20th, and the damn thing is still "out for delivery." Do you have a courier wandering around aimlessly, or are they just sitting on my package, treating it like a personal vacation?

This is beyond unacceptable. Tracking updates? Nothing but lies. How do you mess up something as simple as delivering a package? SHUT THIS DELIVERY SERVICE DOWN—they make snail mail look like express shipping.

This isn’t just bad—it’s an absolute disgrace to the entire logistics industry. If I could rate it zero stars, I would. The level of incompetence is so high, it's honestly laughable. Get your act together or get out of the business.

Received a stained shirt. Sent photo to Shopee and they rejected any exchange of refund. If you buy it then your bad luck. Horrible site, horrible customer service. Avoid this site!

Customer service is practically non-existent—don’t waste your time. I lodged a case on 12 Feb 2025 over a missing in-game bonus. As of 26 Feb 2025, it’s still unresolved.

Agents keep giving the same template responses without reading the full case—just the headers.
They repeatedly ask for information I’ve already provided.
At the end of each chat, they claim to have escalated my case, saying it will take 1-4 days.
Instead of addressing my latest query, they send another template response, then extend the resolution time by another 1-4 days when I follow up.
A common delay tactic is ignoring questions until the system auto-closes the case—some agents even close it themselves before resolving the issue.

There’s no way to escalate complaints to supervisors or managers since you can only contact them through customer service.

The app’s poor user experience, unclear promo T&Cs, and terrible support are overlooked because of the low prices. Buy at your own risk.

My review is about shopee express.

Yesterday an Indian guy came to deliver parcels to my sister. She wasn't at home and so I opened the door.

Upon hearing a knock on the door, I asked who it was a few times but the Indian guy didn't answer.

I decided to open the door within a minute despite getting no response from the Indian guy. He immediately gave me a very hostile look as if I'd offended him even though I'd not. (NOTE: HE WAS VERY HOSTILE THROUGHOUT!)

Then he pointed to a parcel on the floor. As soon as I bent down to pick it up, he immediately moved his phone to an angle where he apparently took video or photo of me. (His phone was initially behind him)

After I picked it up, he wanted to pass me another parcel on his hand. So I opened the gate. And as soon as I opened the gate, he moved his phone from behind his big bag (His bag was placed partially in front of him) and aimed it at me. I believe he'd apparently taken another video or photo of me then.

I'm not sure if he's aware that it's illegal to take video or photo of someone inside a house from outside. And I've reason to believe that he was acting under the instructions of someone, because I've never met him before.

I hope shopee express will take immediate action against him to protect its reputation.

Absolutely hate this company. Zero customer service for a shipping issue where there was a missing part and kept denying my claim with ZERO explanation or opportunity to follow up. Taking my business to lazada and amazon! screw this company.

Shopee Singapore I'm writing this review to you You've got zero star I would definitely give you a zero star shopping Singapore your management are stupid your management are ridiculous from last year until now you guys rejected my application I don't know how you guys would pay later let me check the time one month later asking me reactive again and again and again and again is all rejected by shopper Singapore My friend are not working but the pain later is active and is approved I'm putting myself as self-employed go to CPF review after few seconds you guys rejected my application I'm sorry your application is rejected please come back on February February come back is rejected please come back on March much rejected please come back on April April rejected please come back on May May rejected please come back on June rejected come back on July so the whole entire year you guys rejected my pay later shopping Singapore well done

I have bought and collected over 20 perfume bottles and based knowledge and have soild proof from my photos that its fake. 4 times ive sent application for 'Return/Refund' but Shopee rejected my claim just based on Batch Code Data. Not even taken into consideration that there is clear mistakes from the photos ive sent. I did not get my refund. Do not buy from PerfumeCastle and Shopee sucks!

Mistral water became faulty after 4 months causing electricity tripped on CNY day 2. Luckily my usual contractor didn't charge me double for CNY.
Shoppee CSO offered to raise refund. A man claiming that he is the boss of Shoppee called, ridiculing and calling me names for "asking for refund after 4 months " ! with several doctors and nurses attending to me as I was in emergency!
Prior to that, I emailed CSO that I was going to hospital.
When I told him I would not patronise Shoppee again, he sounded shock and abruptly cut off ended the call.
Shortly after, Nick, the seller called. He raised his voice and told me off that he would only provide "good service " to "nice" customers, not demanding ones like me. He claimed to be a licensed technician and that my apartment's wiring could have caused the trip. I have some basic electrical knowledge and questioned him that if that was so, how could the heater worked fine for 4 months. He asked me to provide evidence, which I sent him my licensed electrician's written chat. Thereafter, he told me to revert to Mayer, which he got his products from. He also said that I being in hospital is none of his business!
I strongly recommend not to use Shoppee anymore.
I googled and found that the boss is originally from China and the goods are mainly China goods.

Hold my seller balance for all my oders. Not reliable platform.

Bought an iPhone 16 from shopee flagship apple store. They sent me a defective phone which unable to charge or use. Filed a return/refund and was rejected by shopee. Very unreliable and scam platform to do online shopping. Be careful and don't buy expensive stuffs at shopee. Leave a bad review for this purchase, guess what!! They hide my review!!!! Such a terrible disgusting platform.. never buy there ever!!

I went all the way through and ordered something on the website. Now it says that to track the order and all other things, I need to download the app. I can’t download the app as my Apple Store is in a different country. Why don’t you state this before I start?? I have a Singapore phone number but no way of accessing the store. Useless. No one to speak to either.

Bought a mobile from shoppee , oppo official store in shoppee mall. After receiving the mobile on it started setup after putting all the asked steps then colors update came in so it started updateing then restarting of the mobile started so the mobile keep on restarting & off the keeps on restarting & off for non stop for more than 30 minutes till the mobile started to heat up but it didn't stop keep on & off it self I tried to off the mobile by pressing power button the button doesn't work it's keep on restarting & restarting.
So open dispute in shoppee app to get the refund. Shoppee said they will pickup the mobile back next day to send it back to seller so I texted the videos of mobile keep on restarting to the seller & shoppee too. After many days passed shoppee texted said they will not refund my money but will pay to seller. Cause seller says if mobile have any problem send to service center in Singapore. They will not take it back.
Shoppee released the money to the seller. Now says they will send the spoiled mobile back to me after 5 days . Shoppee done injustice to us . Is there any department to Question shoppee for doing this injustice to the customer & the oppo official store in shoppee should be asked for it too. We bought the mobile from them they should replace it with new set but they refused that is totally unfair.
Singaporeans must think before buying mobile from shoppee oppo official store in shoppee mall.