Shopee Reviews 

Negative stars for this infuriatingly atrocious service!

I received an order 17 days after it was canceled and refunded. For three miserable weeks, I chased the seller non-stop to COLLECT BACK their parcel, only to be threatened on WhatsApp that they’d report me to the police if I didn’t "place the order." Absolutely ridiculous!

When I escalated to Shopee customer service with a detailed timeline of events, they shrugged it off like it was nothing, completely ignoring the seller’s harassment. How is it acceptable to deliver a canceled parcel so late, ignore constant reminders to COLLECT it BACK, and allow the seller to THREATEN a customer?

Only after I repeatedly pushed and mentioned reporting this to the police to protect myself did Shopee finally act, arranging for the parcel to be picked up on 13th Jan between 11 AM and 2 PM.

This isn’t the first disaster—returning a PowerPac fridge was another nightmare. PowerPac may have won some local brand awards in 2013 and 2015, but past glory means nothing now. SO Please Beware users!

After years of loyalty, I’m done with Shopee. Both Shopee SG and the sellers are permanently blacklisted.

Edit: so in the last minute, shopee said they are fully booked and asked me to re-schedule the pick up🖕️😊👎 👎👎

I have a lost package.
The courier left it on my upper shelf of my shoe rack. I didnt activate the option to "allow them to leave at doorstep". When i call the customer service, they acknowledge it. But however my refund request rejected
.They kept on insisting the item delivered based on the photo the courier provided. And later on they said i allow them to leave at doorstep, when i ask the proof, they simply ignore.
I request for shopee to place the item of my 4 incoming shipment in my riser but yesterday it came and delivered 2 and the courier still place it on the same spot where i lost my package previously. My complaint left unanswered till now. While my refund request they have rejected 3x.
I will be reducing or even find another shopping platform from now on and infom all of my friends and relatives to becareful with shopee and stop buying from them.
Their logistic clearly having an issue and they just refuse to take any responsibility.

Shopee logistic service should engaged only commercial entity in any HDB neighborhood as selected collection/service point for "Self-Collection".

HDB residential flat is not suited to be a parcel re-distribution center for "Self-Collection". HDB residence is not equipped to be a parcel warehouse for "Self-Collection".

Shopee should cease all Residential Points operating from HDB residential flats immediately, especially the one located at 321018.

Shopee Logistics, Shopee Customer Service, and their Collection Point at Block 201A, Compassvale Drive, #04-509, Singapore 541201, violated The Consumer Protection (Fair Trading) Act from 19 December 2024 to 24 December 2024 by not practicing fair handling of my parcel as a customer. As a result, I have been unfairly disadvantaged. They have failed to provide fair service to me and other customers, demonstrating a lack of transparency, unequal consumer rights and opportunities, and unfair treatment. These exploitative practices towards customers ultimately foster a dishonest, unbalanced, and unhealthy environment based on the following incidents:
(1) Shopee Logistics refused to send my parcel to my home address on 20 December 2024, despite having received the "Change of Delivery Address Request Form" on 19 December 2024.
(2) Shopee Logistics insisted on sending my parcel to the wrong address on 20 December 2024 and refused to follow my request made on 19 December 2024.
(3) Shopee Logistics refuses to admit their wrongdoings of sending my parcel to the wrong address on 20 December 2024, despite my numerous notifications through SPX Express, internet calls, and live agents on 19 December 2024 and 20 December 2024. After speaking to the live agent on 19 December 2024, instead of helping me in notifying the logistics, my request was marked resolved, and the case was closed. According to the conversation during the internet calls, their logistics had already received my request form and were aware of the change of delivery address on 19 December 2024. However, they refuse to send my parcel to my address. Thus, Shopee Logistics and Customer Service have disrupted and messed up my delivery orders. If the Collection Point had not closed on 19 December 2024, I would not have needed to fill in the "Change of Delivery Address Request Form. It defeats the purpose of filling in the form.
(4) Shopee Logistics should not have created the "Change of Delivery Address Request" form, since they are not interested and unwilling to accommodate customer requests. This form appears to be merely for show or to collect dust.
(5) Shopee Logistics did not take action against their delivery man, who damaged and looked inside the contents of my parcel despite the information being clearly indicated on the sticker affixed to the box. Additionally, my parcel was intentionally sent to the wrong address, and both of my orders were delayed. This conduct constituted misconduct, mishandling of parcels, not following the customer’s request and failure to send customer parcels to the correct address as specified in the form on 19 December 2024. Such actions were all concealed by Shopee Logistics and Customer Service.
(6) Shopee Logistics declined to acknowledge their mistake of ignoring my request on 19 December 2024 and insisted on not taking back my parcel from the wrong address between 21 December 2024 and 24 December 2024. As a result, I was forced to collect my parcel from the wrong address for the second time on 24 December 2024, after their refusal to collect it on 21 December 2024 at 11:03 am.
(7) Shopee permitted this Collection Point at Block 201A, Compassvale Drive, #04-509, Singapore 541201, to continue operations and refused to blacklist them despite the following happenings: (1a) This Collection Point was closed on an Operating Day, 19 December 2024, without informing the customer in advance, (1b) This Collection Point was aware of the incoming parcel on 19 December 2024 but chose to close on an Operating Day, (2) This Collection Point not allowing three customers including myself to collect their parcels on 21 December 2024, citing "personal events," followed by slamming their door on the customers, (3) This Collection Point refused to attend to the customer immediately and made her wait more than half an hour at their doorstep, purposely delaying the release of the customer's parcel on 24 December 2024. Despite photographic evidence submitted to Customer Service personnel to prove their actions, Shopee chose to protect this Collection Point instead of the customers, covering up all the wrongdoings of this Collection Point.
(8) I did not expect to be denied the ability to collect my parcel on 21 December 2024, at 11:03 am, during the Collection Point operating hours from Mon to Sat, 11 am to 8 pm. Customers who took the time and made the effort to travel to collect their parcels were being chased and sacrificed for the sake of the Collection Point. However, Shopee has sided with and supported this Collection Point.
(9) Shopee has permitted this Collection Point to exhibit rudeness, unprofessionalism, irresponsibility, dishonesty, inconsideration, selfishness, arrogance and aggression to Customers.

I was ordered phone 850$. Pre order 15days. Ordered cancelled by shopee and seller. Due to on-time not shipped. But my money refunded after 10 days.

Whenever I ordered, I paid with in second. But they did wrong, they unable perform well, they have been holding my money 15 days and 10 days for refund.

They have so many procedures and regulations to release customers refund. But customer money after paid it will going to order. Useless online platforms. . . It's happened many orders

Shopee has a very bad vendor quality control process. I bought power bank from 3 vendors and all got to be refunded!

My first purchase through Shopee and never imagine I got a shocking experience when the items arrived I was told by an Indian man who delivered the items that I cannot open the package to check if they are correct items. His assurance to me if the items are not satisfactory I can call Shopee to settle the issue. I paid him mainly because he was just doing the delivery and any issue of the order will be done by Shopee agent. On inspection of the two pieces of tops one fits but the other is a much smaller size which is ridiculously undersized to fit at all ! I just realise what kind of sale is this.
My order was for the same size of each. 😱

The chat agents are not helpful and of any use. When a request is raised, nothing is done and they marked the enquiry as solved. I raised requests for the same delivery a few times, each time a different agent responded, and each and every of these agents never bothered to check on the record for past conversation. They simply send you standard reply templates. 2 weeks later, my orders are nowhere to be located. This kind of service... 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

My order arrived damaged! This is my first time ordering here. So dissapointed

I ordered a foldable bed from Malaysia on Shopee. It took a quite a while for the item to arrive in Singapore even though Malaysia and Singapore are so close to each other. I was not even inform beforehand about the delivery. The delivery man only informed me about 10 minutes before delivery. The delivery company is SPX Express. I have ordered things from Shopee before. Usually the delivery man will contact the buyer at least one day in advance. Because I am informed about this delivery at the very last minute, I could not arrange for someone at home to collect the item. Because no one is at home to collect the item, he left the item outside the house and left. He Whatsapped me the photos about the delivery. He said that if this was a concern he could return and take the item back. I asked him politely to return and take the item back because I am afraid it would be stolen. I tried to arrange for a re-delivery date. He was very rude and threatened that there was not guarantee of a re-delivery as he had many deliveries to be made. He also said I could go ahead and arrange for a refund. When I returned home, the item is no longer there. This is very disappointing service provided by Shopee. I have lodged a request for refund from Shopee but I am not hopeful. After this experience, I no longer want to buy anything from Shopee and will close my Shopee account eventually. I don't mind paying more for better service and piece of mind.

I have purchased from shoppee for the longest time ever and this is the first time that I would rather be “cheated” by the Tao bao mainland seller because the price of the merchandise is so much cheaper and in my online shopping experience, never buy furniture or lavish items which costed more than $100. The ratings and reviews are quite true if you notice there is a column of question and answer in their review , these people are local and fast to response sincerely . It has helped in my risk assessment and get ready for lousy or defective item to throw away but al least it is cheap . if you bought locally be it shoppee or Lazada , Q10.. basically everything is shipped or manufactured in mainland China . If you are thinking that lemon law for consumer protection is valid then u might have to kill yourself a million times when you are requested to take photos and videos from all angles with a write up ? Ironically the 15 days of no questions asked slogan , shop safely otherwise , refunding three times of your order value not true . It is very confusing when items are shown shipped and delivered when it is not , get ready for a finger fighting battle with their smiling icon online agent . Suddenly your vocabulary and every freaking English language that the teachers have taught you is in Use. Do not try their phone enquiry because they are not there to help you, muted your voice pretending to be sympathetic , listening and the drama of I m losing you… can u hear me stuff like that is reality . Triple confirm that , so stupid .. the fact that some local sellers are abusing on the terms and conditions with change of mind , once opened and your privilege of return and refund is void . A lot of time , consumers in Singapore do not have the time to finger war with the agent , gave up which is exactly what they are hoping for . If you chose defects or wrong item delivered option , the approval must be from the seller or the investigating team agent . Dumb shit facts, the mode of status and payment terms can be manipulate then why buy from local online platform ? Unlink your credit card , bank or PayLah account for unnecessary risk .

I bought a set of car wiper blades for my Toyota car and it did not wipe as expected. When reported the matter to shopee with video and photo, within 4 hours got a canceled reply. They don't see or read and examine your point of complaint. All they do is conveniently says seller sent correct item. Appealed and 1 day later got the same answer and recommended to contact seller instead. I had decided to stop buying and deleted the Shopee Apps. Sayonara forever.

A terrible experience with Shopee. I bought a Oppo Reno 12 smartphone on 10 Oct 24. Item shows it was delivered on 11Oct. When i checked my delivery status on 13 Oct, i realized that my phone was not delivered. Reported this case to Shopee on the same day, follow up from Mon to Sat still no update. Simply do not want to refund me the money. Customer Svc was useless, keep saying case under review. I highly recommended not to buy high value items in Shopee.

Too many scammers wasting your time from Indonesia. Check the origin of sellers. If from Indonesia, best to avoid.
Use shoppee for many years, items from Singapore or China would almost 100% reach you on time.
if from malaysia, super slow delivery but okaylah still will reach in 2-3 weeks time.
If from indonesia, let you wait 2 weeks items still not ship out. Then cancel/refund also take their bloody time.

SPX Expresss is super lousy and Shopee had a very bad customer services!

This is a real experience from myself as a seller in Shopee

There are 3 unreasonable things happened in 2 months+ when Shopee enforced me to use their SPX express

First, I requested and appeal to Shopee 5-6 times to switch me back to the previous courier - J&T
I had been used Ninja Van and J&T for the past 3 years and they didn’t cause me even a single problem

Shopee enforced me to use their logistic and claim the reason that every sellers will change to SPX express later. I know they are cheating as I clarified with other seller which they are still using other courier.
I appeal 5-6 times and Shopee doesn’t care my concern, they don’t care I need to to take 1 hour time (go and back) to travel to their nearest drop off point to drop a item. They said they enforced me to use SPX express because they want provide me a better shipping experience

Then 3 things happened in just 2 months+, it is ridiculous and unbelievable!

First, Shopee lost my parcel to a buyer. They are not doing the compensation directly and it took me 2 weeks to complain with them almost every day. I even ask the buyer help to complain together because they just ignore my complaint over the 1 week. After they recognised it was lost, the funny part is they said they need another 2 weeks to process the refund, it is ridiculous! I keep complaint to their manager level, message and call, then they admit it is their fault and refund to me 1-2 days.

Second, SPX express drop off point reject to receive my parcel. It is funny! My parcel is around 45cm x 28cm x 10cm. Just because my parcel is a bit longer in dimension, the shop refused to receive my parcel whereas SPX express doesn’t mentioned there is a dimension limit (small parcel) in the shop. I argue with the shop and said want complain to Shopee, then he only said okay. It is very funny, it is a big shop and SPX express seems didn’t train their partner for the professionalism.

Third, SPX express didn’t want to take any responsibility for the parcel damage during their shipment

I packed the item with bubble sheet and also carton. I packed it nicely to make sure the item protected well because the box is inportant and has a value for display. But SPX logistic damaged the package and buyer requested full refund from me. I complaint to Shopee many turned but it seems whole team can’t understand English. I already told them that I don’t have photo prior shipment as it is impossible for me to take photo for every package prior shipment. The first staff who serve me said it is okay, no need to provide the photos prior shipment since I don’t have, just need to provide the photos after buyer ship back. I did as it is but after that, Shopee everyday (whenever I follow up) said they can’t proceed and asked me to send the photo prior shipment. Their attitude in they totally don’t want to investigate it and they want me to bear all the damaged myself, I was frustrated after complain more than 30 times to them, finally I only can bear all the lost myself as a seller

Shopee is a worst platform for a seller!

One of the worst app to buy online in SG.

Seller can anytime change the return/refund policy. Is dishonest. Like other user say, their item is from china as well. So when can get in taobao why shopee? Because language?

to express my dissatisfaction with the recent purchases I made through the platform. Unfortunately, the items I received were of the lowest grade and quality, which is in stark contrast to the product reviews that influenced my decision to buy. Moreover, I was dismayed to learn that the return policy I relied upon did not result in a refund due to high shipping expenses. This situation is particularly frustrating, as I was assured that customer satisfaction is a priority. Additionally, during my interactions with the customer service team, I was informed that they were required to assist an intern in their assessment for a formal job evaluation. This raises concerns about the professionalism and integrity of the service provided, as it appears that customer issues are not being prioritized. I urge the HR of the company to reevaluate the quality control measures and customer service practices to ensure that such experiences do not happen to other customers in the future. A very unpleasant and disappointing experience.

SPX Express Pick Up 24th Sept 2024: horrible return policy/protocols, it actually gave a insanely crazy timing of 10am - 8pm to let spx guy picked up but the guy failed to appear within the extremely long timing (only came at almost 840pm!). this is totally insane 1. buyer is the victim here with a defective item, 2. buyer has to sacrifice entire day just to wait for guy to pick up with a ridiculous time range (imagine burning a day's leave...) 3. when contacted shopee agent told me to reschedule! i said NO and the agent transferred me to another agent i was hung for another 15-20mins online again... i was like wat did i just read.... firstly i did not get refunded and still want to trap more of my time n burn leave? i feel shopee is horrible such that its year 2025 soon and they are still so backward, the big players well not perfect but have very gd systems and policies which shopee can learn from or adapt eg. amazon which is very customer-centric (they go harsh on poor sellers n hav metrics n penalties for them, but shopee im not even sure what they r doing). shopee is wasting time, money and resources because they cannot understand where the root of the problem is...

Definitely the worst online shopping platform in Singapore, their shopee express delivery service is horrendous, their guy delivers after 12 midnight then simply use other addresses background to check in that your parcel is delivered on time.