Checked my bank account for a refund for the returned items in February and at the time of writing this review, I STILL have not received the refund! Seems shady to me. Other suppliers have their own... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought an adult Flower Power oodie for granddaughter's 13th birthday as she wanted oversize. She absolutely loves it, it's soft, warm, nice fleecy quality with lovely big flowers, and she gets really... Toon meer
Bedrijf heeft geantwoord
I wanted to update my previous review on Snuggz clothing. Whereby l thought because l had only received a mobile message receipt my purchase may of been a scam therefore l was concerned. I am so... Toon meer
Bedrijf heeft geantwoord
First time user & can’t fault this company. The website is easy to use & there is a great variety of products to choose from for all ages. Items are very reasonably priced & great quality. The cushion... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The softest, cosiest oversized hooded blankets, with free delivery to the UK.
Contactgegevens
1st Floor, Colet Court, 100 Hammersmith Road, W6 7JP, London, Verenigd Koninkrijk
- hello@shopsnuggz.com
- shopsnuggz.com
4,5
Uitstekend
652 reviews
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Exchange never sent out after returning-out of pocket and a child without a coat
Sent a dry robe back for an exchange for smaller size. Was given returns address and sent back via Royal Mail tracked. The parcel was recieved by Snuggz.Emailed after a few days for an update. Nothing. Emailed again. Nothing. Messages sent and seen on social media. Nothing. They have took my money-have their coat back and I have no coat for my daughter two weeks later still.
25 januari 2026
Review zonder uitnodiging
Antwoord van Snuggz
We sincerely apologise for the delay and for the frustration this has caused. We have now sent you a response via email to help resolve your query as quickly as possible. Thank you for your patience.
Teen daughter loved it
Great hoodie for my petite thirteen year old daughter. It’s hard to find hoodies for her age - they’re either very young and garish or massive oversized adult hoodies. The 8-13 year old one was perfect! Cute safari animal design without being too young. Warm without being too thick. The hood could sit a little better, it’s a tad runched at the front, but it’s a small matter. Overall, my daughter loves it! It arrived quickly too.
26 januari 2026
Antwoord van Snuggz
Thank you for your thoughtful review! We’re so glad to hear that the hoodie fits your daughter perfectly and that she loves the design. We appreciate your feedback about the hood and will take it into consideration. It’s great to know it arrived quickly and met your expectations—thank you for sharing!
Thank you, Snuggz!
All good 👍
Quick delivery - hooded blanket is very soft & warm 😍 great for WFH in the Winter & definitely keeps the heating bills down.
2 februari 2026
Antwoord van Snuggz
Thank you for your lovely review! We’re thrilled to hear you’re enjoying the hooded blanket—perfect for cozying up while working from home and staying warm this winter. 😊 Your kind words mean a lot!
Thank you, Snuggz!
Great dry robes for the children
2 februari 2026
Antwoord van Snuggz
Thank you for your feedback! We’re delighted to hear that the dry robes are a hit with the children. 😊
Too long.
I'm only 5'3" but I'll manage just abit awkward keep standing on the bottom but I'll manage
2 februari 2026
Antwoord van Snuggz
Hi Kim, thank you so much for your valuable feedback. We had passed your feedback to our product team for our future products planning. Thank you again shopping with us.
Good website easy to navigate
Good website easy to navigate. Reliable quick service.
FANTASTIC PRODUCT I use it daily & when it’s washed dries quickly.
2 februari 2026
Fab hooded blanket my son absolutely…
Fab hooded blanket my son absolutely adores his along with the dinosaur
26 januari 2026
Fast delivery and loved the lounge suit…
Fast delivery and loved the lounge suit - purchased one for elderly mother who loved it all as so harm and comfortable.
2 februari 2026
The Winnie the Pooh toy is exactly like…
The Winnie the Pooh toy is exactly like described and also like it is on book illustrations. That means it is exactly as I wanted it. Definitely value for money and will give a lot of pleasure to my friend's grandson.
2 februari 2026
Poor customer service
Poor customer service! Was asked to return an item as poor quality and colours bled on cool wash. Return label sent (Royal Mail) which was unrecognised at the post office. After explaining issue still waiting for another label.
2 februari 2026
Review zonder uitnodiging
Antwoord van Snuggz
Thank you for your feedback . We’re truly sorry to hear about your experience.
We completely understand how frustrating this must have been, especially after experiencing an issue with the item and then encountering problems with the return label at the Post Office. That’s certainly not the smooth process we aim to provide.
We also want to let you know that we’ve recently renewed and strengthened our customer service team to improve response times and overall support, as experiences like yours are not the standard we expect. Your feedback is incredibly valuable in helping us do better.
I love my Snuggz coat!
I love my Snuggz coat!
It is warm, waterproof and looks great. The zip is stiff to start with - bear with though, it will be fine!
30 januari 2026
Fast shipment,and the panda toy was way…
Fast shipment,and the panda toy was way bigger and heavier than I expected ♥️ we love it
28 januari 2026
Love my dry robes from Snuggs
Royal Mail lost my item before Xmas and on contact with Snuggz a replacement was sent out immediately. I have since purchased another dry robe and also received one as a gift. I love all 3 of them. Best winter coats ever when you walk everywhere and have dogs. Love my dry robes. Fantastic quality and super cosy
3 februari 2026
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