WSS Reviews 104

I ordered a pair slip on tennis shoes and they sent a pair of tie shoe string tennis shoes. This company refuses to make it right or except me returning them. I would not recommend this company to anyone.

WSS misrepresented on online ad for a pair of Sketchers shoes. They labeled them slip ons. When I received them I noticed that they were not slip ons and then requested a refund. I own another pair of Sketchers slip ons and I am able to indeed slip them on hands-free. The refused to refund. I contacted Sketcher's, sent them and image of the shoes and they corroborated that they were not slip ons but told me their was a difference between slip ons and slip ins. They offered no assistance with my problem due to the independent WSS. I believe I was duped by WSS.

I just place an order for my 13 year old son. I forgot to put my apartment number on there. Called customer service to see if they could add it or cxd order.Nope they weren’t able to help me! They won’t even cancel order. Order was placed today it hadn’t even been 20 minutes. They say it’s not a guarantee you will get the order cxd! What kinda store is this! I have always ordered my clothes on other websites. No problem helping. Not this one I will no longer be purchasing here again. I only purchased here because my son wanted some shirts from here! Never again!What kind of customer service is this!

Received a pair of shoes for my toddler who excitedly put them on right away. The next day, I went to help with his shoes and socks and noticed that one was a size 11 (our ordered item) and one was a size 9. I didn’t look at whether the shoes fit or not, because he’d already worn these exact shoes/size before but needed them replaced. Called customer service who refused to help with this issue because they’d already been worn—not a discount, no apology—even though they were the ones who sent me the incorrect shoe size. I will never shop through them again and instead will buy the more expensive pair elsewhere.

Terrible store to order from online they will give you a size you didn't order and will not let you return if the item is on clearance. Never order clearance items from this store they will send you the wrong size.

The online store has the worst customer experience. I ordered new work shoes in a size 6.5 in men’s which the website clearly states that they are men’s shoes. I received a size 6.5 in women’s and I reached out to their customer service to see if I could receive the correct size with a picture of the shoes I got and with what I ordered. They won’t let me return the shoes and get the correct pair since they sent me the wrong shoes and the customer service representative that emailed me back told me I need to learn to read.

Ordered shoes for my daughter that she picked out and was super excited for. The website obviously said they were in stock. Then they waited until the day they were to be delivered to cancel the item. When I chatted with customer service they were like it was out of stock and just ended the chat, nothing more. Also the coupon you have to sign up for didn’t work on anything that I tried. Very unprofessional overall, poor customer care and cruel to do to a young special needs child. If you don’t take care of your customers you will go out of business, clearly they don’t care.

The worst costumer service ever. They do not help . The don’t cancel or modify order. They will take your money and won’t help. They email me that thy cannot further assist after

I orders 2 pairs of Nikes,on web site they look nice,and narrow when I got them,they were huge across the front, I tried to return them,and the rep said,that we're the final sale it were false advertising, they are the worst company, I ever ordered from, Customers please don't waste your money, I don't care how good deal look,don't waste your money.

Incorrectly charged me sales tax and was told that I have to wait for my order to be shipped to request a refund for the taxes paid. It’s been over a week and my package still has not been delivered.

They only like to hire girls because “they’re easier to control” and they love to sexually harass women, make them feel sexualized and Store Manager Rob constantly offers the key to Assistant Store Manager Ken, to take a female employee & go inside the district managers office since there’s no cameras in there for s*xual reasons.

This place is racially biased. They will be told to EXCHANGE *EVERY ITEM* so if you had your exchange denied, they did it purposefully.

They have their own little manager clique and if they don’t all approve of you, they’ll manage you out or make you quit.

Never order from this store. I called right after I made order and noticed that the payment I was using entered an old address even though I had put in correct address on the main screen and tried to make correction right away and they said they couldn’t even though package hadn’t went out. Fed ex couldn’t change it only from the shipper which they wouldn’t contact fedex to change anything. I lost out on $200 since they wouldn’t refund me and someone else was delivered my shoes in another city.

Legitimately a horrible company. They sent me the wrong size shoes because they had them labeled wrong on their website and it was like pulling teeth dealing with their customer service. They straight up didn’t care that they sent me the wrong size and told me they don’t do exchanges. I went through the return process and they only refunded me the amount for the shoes not for the shipping. I had to talk to customer service again and explain that keeping the shipping cost for them sending me the wrong shoes is actually not legal and then they finally sent me the full amount. Never again will I order from this website. Save yourself a headache.

I ordered shoes from this site. They sent one pair in the correct size the other pairs they sent shoes in the wrong size. Their customer service refused to return them and told me they couldn't return them because the sales are final. One pair of shoes I still never received.

Now

Poor customer service, shady business practice, ships even though I requested a change/cancelation.

Items are not eligible for exchange or refund. It’s 2026! Why not! Customer service was not helpful at all. I will never shop here again.

These were the worst I paid almost $200 for a brand new pair of Airmax Valentine’s shoes only to receive a bootleg pair the boxes crash paper inside ripped the shoe which is all red. Looks like it came from the swap meet you can see all the stitching the soles are dirty. I’m waiting for them to respond to me about coming to pick these up and we’re refunding my money buyer beware these are not authentic shoes. Well, at least the ones I got weren’t authentic although the agent told me that they are thoroughly inspected before shipping. Well, whoever thoroughly inspected these should be fired. I have pictures.

Didn't know there was a strict 30 day return policy. Bought a pair of shoes for my granddaughter that
were delivered November 13. They were a Christmas present, so they weren't opened until December 25th. They wouldn't accept return nor an exchange. Buyer beware!

Should've read review they say it all! Unsatisfied with the whole process! Christmas is already stressful and we spend our hard earn money for our family.
I’ve never had any issues returning or exchanging online products especially if your thinking you’re purchasing new. Wasn’t satisfied with Nike 270 shoes one looked used bottom was dirty, didn’t like the style of the blue one. I was at least able to return the black pair and get my money back.
I hate fine print bullshit and if this is how your company is ran then you lost a customer for life? I’ll bite the bullet keep shotes and never give you another dime. I’ll make sure everyone knows how you operate.
Funny story went to store to return even willing to exchange and was told by clerk we can only do exchange per my district manager! That alone just did not sit well and I understand it’s a business well no more of my business!

Very unsatisfied customer

Not only I got the wrong pair but the shoe box alone looked beat up and trashed. Too ghetto don't ever order from this damn site!