Showcase Reviews 249

Good first Showcase experience so purchased 'Priority' Membership. Time consuming password reset, new log-in doesn't work & Priority booking unavailable. Politely emailed Showcase ('ticket number 35861'), who didn't reply (4 days).

I visited the Nadine Merabi sample sale in regent street and had a great experience. Everything was organised and the staff were really nice, I spoke to a lovely lady at the end called Denise regarding Showcase and she was really knowledgeable. Overall a fun experience and I’d definitely come again!

Went to the Manchester REISS event and managed to grab some great pieces. The staff were amazing!

Such a great experience! Have been to a few different sales now and have always encountered lovely, helpful and polite staff. Here's to the next one!

Went to visit the Manchester Traffod centre pop-up, and upon entering the store I was asked to remove my shirt and leave it behind the counter for security reasons????? It was a denim overshirt, but the inexperienced teenage security guard tried to make out it was a coat?? Could clearly see numerous people in the store wearing coats, so what he was talking about is anyone's guess? Needless to say, simply walked out. Very unprofessional setup, better to avoid....

It’s a great sample sale with loads of high quality products on offer.

It’s smooth, professional and well run. I always end up buying loads!

The staff is amazing very helpful the choices were very good and very big savings

Visited Manchester on 8/9/23 with my daughter and granddaughter all staff were polite and friendly but have to say Denise went above and beyond to help us with our shopping 🛍️ she is definitely an asset to the company

I booked for the REISS sample sale, and the entry/cloakroom process was really smooth. There were some decent items in each department, which I was happy with. HOWEVER, I can't help but feel the sample sale is somewhat of a scam.

There are product pricing labels around on the walls, which are unclear. For example, there are four different coat/jacket categories: lightweight jacket/jacket, coat, leather jacket, and shearling. The staff on the floor advised a jacket we picked was a jacket, but when we got to the till, we were told it was actually a coat (which is more expensive). There were no prices on racks of clothing types, so there is no way of knowing how they categorise the items.

Another issue we had was with prices. A lot of items in the store had price labels on, with prices lower than the general category price. We checked with two different staff which price would stand, and we were told it would be the price on the label. At the tills, we were told that in fact, those lower prices were from a staff sale, and that the higher, general price of the item would stand.

We were then told that the T&C's state they have the right to change the price at any time. While I understand this, to charge higher than a price label (and not a one off, but many labels in the store) is totally unacceptable. Either all the labels showing cheaper clothes should've been removed, or an explainer of this should've been given. The element of price differences unfortunately made it feel like a scam.

The staff were polite, but again out issues meant that while we purchased a couple of items, it was not worth it. It's a shame, as we were looking forward to it.

I went to my first sample sale recently in Manchester. One half of a pair of Sophia Webster shoes I wanted was missing so sadly I wasn’t able to purchase. But a lady called Denise who worked there took my details and made sure to keep me updated and even text me the next day to say she searched high and low but with no joy. I really appreciated her going above and beyond- other staff members also tried to help. Thanks Denise and team!

Staff were helpful and very polite. Could use more seating and clothing sizes. But definitely amazing deals.

I placed an order with Showcase for the Dr Barbara Sturm sample sale on 14th July, purchasing approx.10 items. Once I finally received the package (a month later) two of the items were damaged, with one of them completely destroyed (the pump on a £45 shampoo was smashed to bits). I sent imagery and made a complaint with their customer services team who said they were investigating following my first email on the 10th of August. However, five chasing emails later and still no response. Both items are unusable for their intended purpose, and I am out a considerable amount of money. No accountability at all

Visited showcase and have to say I was impressed, not just with the venue and it’s location but the staff were exceptional, very professional and attentive, especially Denise went above and beyond to make us feel welcome, kept us smiling during a long day! Would not hesitate to return knowing that’s the experience we will get! Thank you

Great staff members kudos to francezka and wale for being attentive to all the needs of the clients. Quality of all the bags in herchel was superb till next time.

Had a virtual appointment, my sales assistant Bridget was friendly & helpful. I got the bag I wanted and it was delivered promptly and well packaged. Definitely worth asking for a virtual appointment if you can not make a sale. They are great at answering dm’s on insta

Their recent online Mulberry sale was a public access website (mulberryfactoryshop.com) so why bother having membership I was thinking. When I mentioned this to customer service, they offered a £15 refund for the bad experience but then... radio silence. Then they cancelled my priority membership which I at no point wanted or asked for and proceeded to write me long emails about how they were in a net negative situation and I was in a net positive situation?! That and when a £350 Aspinal bag fell apart a couple of weeks after the sample sale has finished off my positive sentiment towards this place. Just leaves me with a bad feeling and I shall no longer recommend them.

This was my first time at Showcase. Great experience with real savings on Mulberry. Very well organised with time slots and not overcrowded on my visit. Amazing quantity of bags etc and staff were restocking during my time slot. Helpful, friendly staff. Bag key rings, purses etc great prices and as well as getting the bag I wanted I got two lovely pieces of jewellery and scarf.

Really well organised and an enjoyable shopping experience. Good range of products and staff were friendly and helpful.
Great event; well done!

Great experience at the Mulberry sample sale. There was a lot of choice and the staff were patient and polite.Great prices I spent more than I I intended because there were too many nice things!!

I absolutely love going to Showcase sample sales. The staff are always friendly and ready to help with a smile on their face. They always have loads of stock and the prices are great. Haven’t left a sale empty handed yet :)