Shurgard Self Storage - Fareham Reviews 

Great staff. Carmen is wonderful staff memeber

Wiring hanging out of the ceiling in corridors, lift faulty, no communication that the lift was faulty, unhelpful assistant manager, generally a substandard and unacceptable service. Would recommend you go elsewhere

Carmen, Rachel and the top man Neil have the best customer service and are the best representatives of Shurgard. 100% pay rise should be awarded as they’re worth their weight in gold!! ⭐️⭐️⭐️⭐️⭐️

Carmen was very helpful, extremely professional service

What a great company! I felt very looked after. Carmen of the Portchester branch was especially lovely, calming and helpful, guided me through the whole thing. 10/10.

Carmen was super friendly and helpful. Such an amazing lady that helped me so much and it’s so kind. Would recommend her to anyone

The process of reserving and renting a space online was smooth and effortless.
Moving in and app activation all straightforward.
Even received a courtesy call from Carmen(fantastic!) at the Fareham depot, to check in and make sure everything was okay and the space I had was adequate.
All in all, a fantastic service, facility, unit and customer service faultless.

Carmen was really nice and helpful, gave me all the information I needed.

Carmen was brilliant at the fareham branch.
Thank you so much for all the help.

The process of renting the unit was uncomplicated. The staff were very helpful.

Very easy booking. Excellent guidance on arrival from Carmen, who was very friendly and informative

Carmen was exceptionally helpful. From the warm welcome to showing me around the unit, the size of the storage lockers and how the whole process works. She clearly explained the contract details and nothing was too much trouble. Any questions answered clearly and concisely. A wonderful customer experience. I would highly recommend Shurgard Fareham.

Carmen was very helpful and explained everything perfectly. Great customer service

Very good service and wonder staff. Thanks Carmen

The App is really easy to use, site feels secure with controlled access. Lady in the office at Fareham was very helpful

Very easy to set up and smooth running once we had booked our unit. Staff very friendly, organised and professional. It was very useful to visit and speak to staff before we booked to help in choosing the right size of unit and seeing the layout. As a result loading and unloading went smoothly as we were on the ground floor and close to the door. Easy to use App with no problems. Units were clean and secure with plenty of different trolleys to use. Would highly recommend using this facility.

Setting everything up and receiving advice and help were excellent. Any time I had questions or needed advice I received good service. Carmen was especially helpful.

Its a good clean store and our removers had no trouble .

From start to finish the customer service has been exceptional and use of the unit has been a godsend during a house move. All aspects of the unit feels secure and I felt confident my belongings were well locked after.