Shurgard Self Storage - South Croydon Reviews 103

It was very easy to rent a unit online. All formalities were completed within one hour. We also received clear instruction for termination of rental agreement.

I have been to shurgard today, and JOE is really helpful, a happy experience . Thank you

The customer service is always very professional and helpful I couldn’t be more happier

Having had my unit for close to twelve years, I can safely say that the service has been exceptionally good; When I've needed to contact the staff, they've been approachable, professionable, and easy to work with. The storage unit has been secure, easy to access, and met my needs. Can't say any faiter than that: HIGHLY recommended!

Joe and Darren were amazing in the services I received at the South Croydon branch.
It went to check and confirm my husband’s ID.
It went so smoothly and they were both so polite and friendly!
Joe even found and returned my lost earring!!! Before I left the premises
Thank you Joe! Big thumb up for YOU!
Keep up with the good work guys!
I am a very pleased customer.

Always helpful, always accommodating to asks and needs

Firstly, Hidden costs as we had to pay for a cylinder lock. When booking it asked us to buy a padlock, only to find we need a cylinder lock. This was the closest option for us but ended up being £43 more expensive based on two months and including the introductory offers.

The manager although polite wasn’t able to help resolve in anyway and with it being late on a Saturday of the bank holiday weekend and already having booked etc, we were unable to change to the cheaper booking. Also a lack of information by email, even a sales call but not information on how to access the storage! This meant we had to go back a forth between sites to sign up when it was sold as an automated easy online sign up.

Joe was very helpful, from the moment I walked in the door. He asked about my requirements, showed me the units, and was very clear about the breakdown of costs.

Really helpful and friendly staff. Answered all my questions with patience and understanding. The site was clean and tidy on all visits. The app was easy to use and all electronic security worked on all visits. Invoicing was on time and pricing clear from the start. All-in-all, a straight forward experience.

Been a customer for a couple of years and all queries dealt with efficiently. We moved units smoothly at short notice with the South Croydon branch and it was really easy to do.

All nice people matt and joe help me lot thanks guys

Darren and Joe was very very welcoming and I was very happy with my service

Really easy to access with flexible hours we used this storage unit to help us downsize and we really appreciated the flexibility the customer service is the best I have ever experienced

Excellent run down of services and prices.

Long term unit renter.
No major problems over the years.
I have recently have minor access issues with the new app.

I needed to get something out of storage and only had 1 day to visit the storage facility. I was distressed when I arrived as I couldn’t assess my storage unit, it turns out I had brought the wrong keys!!! Darren saved the day by changing the barrel and fitting a new one and I was able to access the storage which saved a lot of stress for me.I didn’t mind the additional cost, as it meant I averted a potential problem arising if I couldn’t access the storage unit on that day. You are my super hero Darren. Thank you. 🤩