Shurgard Self Storage - Staines Reviews 

I’ve found that whilst this company provides good facilities, their approach to pricing is extremely disappointing. After six months, they raised my rent significantly, despite the location being at least half empty. What’s worse is that they continue to offer the original, lower rate to new customers. It feels like loyal customers are being penalised for staying on.

In the end, I simply had my partner rent a new unit and took advantage of the new customer rates, including the first month for just £1. It’s a shame that I had to resort to doing this, rather than being rewarded for my continued business.

Booked a 100sq ft unit in Staines for a 2 bed apartment due to having a gap between the end of our tenancy and the start of a new one. We had a lot of things and there was even space for more! So easy to use and access and everything was safe and secure. Couldn’t recommend enough, really eased the stress of moving!

Great great great great

Competative price and very convenient location. Booking online was easy and using the facility is very easy. The App makes access very easy. Everywhere is clean

The staffs are very thoughtful and helpful,especially the beautiful girl's service.Thank you very much.

Staff were really friendly and helpful

Quick easy and simple. And for a good price

Nice people to deal with.

Fully automated system which made putting items into storage easier and quicker. Very efficient service.

Great service

The driver came on time and help with loaded and unloaded my stuff. And I booked at the same day and before few hours from the time I needed the taxi and they made things very easy.

Catia & Ellie at Staines are FABULOUS. Excellent service, friendly and helpful; and both very knowledgeable. Answered all our questions and we felt so confident to store our things that we booked and paid for a full year in advance.
Easy to get to. The building is clean and still new, so the lifts are reliable. Close to Heathrow too, which is a bonus.

I had driven to shurgard storage after a long day of loading the van and driving I get to Shurgard only to be told I had 45min left to offload everything well having to still find myself around the place I had to load all the big things in a rush only to come by the following day to do more driving and loading. The passage way are very narrow as well compared to Yellow storage. They also shut and kept the big doors closed and only left small door open. When I first loaded up my things at yellow storage they allowed me in the place to load my things until I was done which was 23:00pm over at Shurgard when the workers wanna leave everything closes and you have to leave what you're doing to leave the building. Certainly not happy with the service at Shurgard. But great thing is there's a Yellow storage opening up in summer perhaps better service offered there.

DO NOT USE THIS COMPANY! I have been waiting over 6 weeks for a refund and my calls and emails go unanswered. Really poor customer service and I may now have to go to court to receive the refund I'm due. Use another storage solution, just don't use Shurgard would be my advice.
Please see update:
Please read your emails, as I have written to you 3 times but I've had no reply.
You have my email address, customer number and phone number so, if you sincerely want to resolve this, I would ask you to actually make contact with me!
Your store manager is also frustrated that this issue has not been dealt with for over 6 weeks. Shurgard has been a terrible company to deal with and I have now reached out to the ombudsman for their input. To date Shurgard has totally failed to communicate with me.

Really easy and convenient use. Helpful and friendly service.

Great friendly staff would highly recommend (Staines)

Lovely storage facility. Clean, easy to access and very friendly and helpful staff. Jon was very helpful and when we realised the storage we chose was too small, he changed it for us without any issues.

My possessions got mouldy