Siesta Campers Reviews 

In summation: Pretty dishonest practices and customer service that lacks professionalism. On top of that the vans they give you at full cost have things that don’t work (our one had 12 damages highlighted, a non operational rear view camera, sensors for batteries and water that were completely useless). Basically this tells me that if the van gets damaged they take the money from you for “fixing the van” and then they do nothing and give you a broken van at full cost, just lovely.
I highly recommend getting second and third opinions once you receive the “quote” for the alleged damage caused, since you will find out it’s so much less than what they will ask you for “fixing” the vans.

Some cute marketing, nothing more than that unfortunately.

Edit after the reply:
Hi guys, it’s Luca here, not Gary. Please make sure to read all the reviews attentively since they come from different people.
Furthermore, I am not sure this is visible but Siesta Campers has been updating their reply like 5 times in 10 days. Has this been happening on negative reviews for the past 20 years too or..?

Thank you!

Siesta Campers offers very nice vehicles, and their customer service team is responsive; but do read the entire contract and be aware of all possible additional charges.
They do not supply towels or sheets so that was a $50 upcharge.
When I returned the camper the person who received it told me he had to charge me for cleaning because I had not vacuumed or washed out the refrigerator (although I had power washed it as I had been instructed when I picked up the camper). He let me use his vacuum to clean the van since I had already done the power wash.
Be very clear on what countries you can drive into and what is your responsibility to inform Siesta Campers ahead of time.
Do take detailed photos of all surfaces, including the fabric and unzipped windows of the camper when you pick it up.
My only other recommendation is to know the parking rules of each country and city. I was mistaken in one case, not leaving by 8am; and was charged a $200 ticket by the town.

We rented a van from Porto to Lisbon. The car was in a good condition and no issues whatsoever during the rental period. After dropping the car in Lisbon we had an issue with a small tear in the canvas that was not caused by us and not recorded in the rental contract, but we managed to solve it by talking to the manager of the company. I suggest inspect the vehicle when picking it up thoroughly and request to add any issues to the rental contract just to avoid any misunderstandings afterwards.

Our road trip through the Algarve with a Siesta Campers van was quite the adventure... and definitely not one we recommend.
Here's what happened: we picked up the van in FARO and the guy let us leave with an empty water tank, a stuck gray water tank (which we realised only 2 days afterwards) and a faulty boiler. We almost left with a used toilet cassette from the previous renters—something only avoided because my partner asked for a demonstration and the staff member had to clean it on the spot.

After reaching our first campsite, we realized the full extent of the situation and called maintenance. We were told to drive 1.5 hours back to the repair shop. After an hour there, they let us go without even a proper apology. At night, we realised the issue was still there: nothing had changed, except we had already lost an entire day of our holiday.

In total, we spent two full days trying to fix the problems, including long calls with the mechanic and the purchase and changing of the gas bottle by ourselves. Despite all our efforts, we never managed to use the van’s hot shower, and the blocked grey water system caused persistent bad smells while driving. To stay clean, we had to rely on caravan parks, which was not how we had planned to spend our time.

We were promised fair compensation for the inconvenience. In the end, we received €220 (minus tolls) for a €1500 rental. While most of the staff we interacted with were responsive and kind (which was NOT the case of the Operation Manager, who basically told us to return the van if we were not happy with it - as if it was even an option), even the friendliest service can’t make up for the stress and lost time—especially when choosing an upper category vehicle exactly for this reason.

Hired vw California for a week in May from Lisbon. Good contact from company before hand and sent video of how to use the van - from the video it looked like it would be electric operated- roof top etc - but this was actually manual. There was a large dent in the side of the van and few marks but this was all noted on the report they sent prior to setting off. We paid for the bedding- sheet duvet and two pillows- although one of the pillows was not that great and we needed to use clothes to plump it up. The kitchen equipment was great - enough pots/pans/mugs/glasses/utensils and cutlery although it would be useful if it was in a tighter space as it did move around a bit. Plenty of room to put food etc and the fridge was a really good size.
We used the mattress from the pop top, on top of the car seat when it was laid flat as there were a few spring areas coming through. With the topper mattress it was really comfortable though and slept well. We noticed a couple of problems with the roof when it was up and informed the company straight away as that is one thing that is not covered in any insurance.
Two days into the trip we had a puncture. We were very close to our intended destination/campsite when it happened. We managed to get onto a pitch and called the helpline. He talked us through where the Jack was ( would have been helpful to have had this conversation on the original handover though?)
Getting the spare out was very tricky. The bolts keeping it up had seen a hard life and the thread had been worn. Luckily one of us knew how to sort all this out. The other wouldn’t have had a clue and when we asked the helpline guy if we could get someone out to change the tyre he said that would be a €200 call out fee even though we had full insurance which included tyre problems. Just something to bear in mind if you don’t know how to change a tyre.
We couldn’t put the punctured tyre back in the spare place because of the damaged bolt.
The following day we did manage to get the puncture fixed but the garage couldn’t replace it in the spare tyre space either so we had to put it in the boot space which meant we had nowhere for the suitcases- these had to be put on the seats for the rest of the trip when’s pretty inconvenient.

We parked up for a couple of days. The next time we drove the tyre pressure light came on again. Another panic ensued- we visited two garages although they had no capacity to look at the tyre and it didn’t seem to be going down so we took the chance that it was just a fault on the dash and drove back to Lisbon.
Explained all via email to keep company informed.
Loved the freedom of the van even with the stress of the puncture but just wanted to make people aware in case it happens to them.
Edit - Siesta offered to pay half our tolls as a good will gesture- which we accepted and really appreciate.

we rented the VW Siesta Atlantic with my girlfriend for 1 week at the start of January. It's rare that you come across a rental company so honest and straightforward as these guys. Excellent from the pick up in Lisbon to the drop off in Faro, the van was new, clean and everything worked as it should. We had to call the support line as we forgot how to use the cooker and they were on it straight away with super friendly advice. Ive used a few other rental companies in the past with terrible experiences with Siesta evryhting was smooth and just how it should be.

Hi Siestacampers

We rented a VW converted camper around Christmas. The van looked nice and the handover was smoth. A few locking straps were broken but nothing serious.

A few days into the renting period, when the van was parked, the rear glass simply went off and fell on the ground. For some brush of luck it didn't broke.Called Siesta and was informed that I should go to a auto glass workshop within the area where I was to have them check it and glued back. Within an afternoon (about 4 hours) it was fixed.

The problem is...I don't work for Siesta. I used my time, from my holidays, to sort out their problem. I obviously asked for compensation based on this and their offer was the money for the tolls plus the cost of the toll identifier (about 50€).

I found it clearly insuficient and didn't accept it and got the reply that this things can happen.... I've been driving for 30 years and it's the first time that a car glass just falls off. Luckilly the car was parked and not in transit.

To be perfectly transparent they still ofered another 35 euro but I was so disapointed that didn't even reply... when you pay 650 euro for 5 days that is not even a full day of rental.

Anyway, there were a couple more things that I had no intention to complain about but since I'm here... - The material used in the conversion seemed to be of poor quality
- the curtains fixing were broken on most places.
- The toll identifier was somewhere lost in the car and no one noticed until we passed one toll, when we call back we were told not to use the auto tolls...
- The cups and cutlery were dirty
- the gas bottle was connected when the van was handed over to us (for safety reasons, when travelling the bottle shoudl be disconnected)
- the advertising was that the price per day was around 70-80 euro but with all the tax and fees the final price was more like 130 euro.

Not happy, not coming back

PS: replying to Siesta campers:
-guys, this was not a VW transformation so please don't put the blame on on them.
-In this camper I'm pretty sure it was a normal gas valve, so don't drive with the gas on.
-Glass does not get exasperated... people do.

The renting process went smoothly, the camper was really nice, the team was very friendly and helpful

We had a really great trip in south Portugal with your campervan even though we’ve had minor problems with the heating of the water but nevermind, we are definitely renting with you again!
Plus the price was one of the best on the market at that time and the customers service was really friendly and helpful in Lisboa.

This was my first experience with renting a camper and I have a very positive experience:
- renting a camper: 5/5
- camper: 5/5
- service/advice during the rental: 5/5 [I had direct contact with the advisor, which was very helpful especially that it was my first experience with a camper]
The one remark from my side ["lesson learned"]- I had purchased the best insurance and during the rental I damaged the external step and when returning it turned out that the insurance doesn't cover this element .....
YES!!!, of course it was written in the insurance description, but I didn't notice this entry....

La vidéo est une chose appréciable, mais elle ne doit pas remplacer une présentation du véhicule par 1 de vos personnels.

First time in a campervan - after years of camping - and we wanted to test out how our dog got on. We stayed in the Alentejo and Algarve area and had no problem finding places to stay (Alferce, Minas do São Domingas and Parque Campismo - Barragem Monte da Rocha near Garvão). All quiet and plenty of space for the dog to run around - perfect.

The staff at Siesta Campers were very helpful and welcoming. The van was clean, everything worked, and the one small issue we had was fixed by a fellow camper from the Netherlands. There's a real sense of camaraderie amongst the campervan crowd I think.

Parking at supermarkets was sometimes a challenge - but we managed by taking two spaces - no one complained.

Even for the Algarve, I think the weather was warm for November and most days, shorts and a t-shirt were enough during the days.

Will be coming back - there's more places to explore with the doggie.

Great customer service, quick to reply and very friendly and kind staff. The team welcomed us very kindly in Porto and explained everything very well. The bus is very clean and well equipped. Great experience from booking, to traveling, to bringing the bus back and getting the invoice. Would totally recommend!

We had a lovely journey with our siesta beach and traveled almost 1300km along the beautiful coast of Portugal. The camper was a good home for a week and was a great opportunity to do this trip. Also the service was friendly and nice. Obrigarda!

This was our second time renting a van for a holiday, and after a previous bad experience with another company, we were a bit anxious. But, spoiler alert: everything went wonderfully with Siesta Campers.

Key points:
- Good Vibes: From their website and blog to the customer support and warehouse team, everyone we encountered was incredibly helpful, kind, and laid-back.
- Beautiful Van: The van was a brand new model, impeccably clean, and featured beautiful colors. We were immediately happy when we saw it and felt very comfortable in it.
- Reliable and Valuable Service: The process was transparent, with no hidden costs for extra options during booking (like unlimited kilometers and reasonable pick-up/check-out times). Additionally, the customer support team was incredibly responsive both times we contacted them.

Conclusion: We were extremely satisfied with both the van and the company. We will definitely rent from them again!

Couldn’t ask for more. I’ve wanted a campervan, nice and easy. They’ve accommodated my requests and made things simple to everyone. The van was in good shape, made my trip very smooth.
I’m happy with the service and recommend them.

Very friendly staff who gave useful instructions. We have received a very good impression from the Siesta Campers company. Also the whole booking process was very easy and especially the video about the campervan in advance is helpful. Our vehicle (VW California Ocean T6) was great for us and we really enjoyed traveling with this campervan. We would definitely book again by Siesta Campers.

5/5 experience. Easy booking, pick up and drop-off process.
Would definitely recommend.

The customer service in both Lisbon and Faro was excellent - far superior to your major competitors. The van was clean and very well maintained. We loved our trip.

Just had an amazing two weeks travelling around Portugal and Spain with the Siesta Atlantic. Customer service were really friendly and responsive, the van was nearly new from 2024 and very clean. the team in Lisbon gave us some great tips and would do it all again at the drop of a hat. Such good times. thanks Siesta